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Asenad

Does Support Exist???

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3,941 battles

So 9am this morning I purchased some doubloons but still havent received them. 

Funds left my account as well.

Ticket logged but support seems to be sleeping or lazy AF, how long do they normally take to respond?

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[PUPSI]
Freibeuter
11,796 posts
14 hours ago, Asenad said:

So 9am this morning I purchased some doubloons but still havent received them. 

 

how did you pay? depending on the method it can take some days...

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Players
5,061 posts
8,562 battles

It normally takes up to 3 working-days (not weekend days) for them to respond, keep in mind that your ticket isn't the only one there princess.

If you want a fast response they could just automate it with a generic answer, but - oh surprise surprise - everyone would complain about the automated generic answers in that case...

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[BYOB]
[BYOB]
Players
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3 minutes ago, Deckeru_Maiku said:

Support does not really exist. They are just a myth, like aliens, vampires and werewolves.

 

 

And the WoWS balance team, you forgot to mention them.

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Beta Tester
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21,872 battles
9 minutes ago, Aragathor said:

 

And the WoWS balance team, you forgot to mention them.

 

Nah, I'm sure those are real...

three guys sitting around a table, rolling dice to balance ships... :cap_haloween:

  • Cool 1

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[WGB]
Community Contributor
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It usually takes about 24hrs to get a reply, it all depends on how you worded your support ticket, if you gave them all the details they needed to check your claim, invoice from email or PayPal, Date etc etc, you should hear from them soon.

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Players
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On 11/30/2017 at 6:48 PM, Asenad said:

So 9am this morning I purchased some doubloons but still havent received them. 

Funds left my account as well.

Ticket logged but support seems to be sleeping or lazy AF, how long do they normally take to respond?

 

They are very slow and i told them how i felt about it. All they said was that they were sorry that i thought their support was less than average. 

 

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[THESO]
Players
4,572 posts

If you used paypal, then you should have received doubloons instantly. Anything else depends on the banks (that do not make transactions on weekends).

As for the support ... I can only say they are great. Maybe on weekends (specially sundays) it takes more time, but I had only good experience with them.

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