remboursement

[kartassio]

WG, I have not give doublonos, to take my belfast and kutuzov. Give my Euro back, so i can be to my way out of this ruined game. Is World of,batleship anyway

[T0byJug]

11 minutes ago, kartassio said:

WG, I have not give doublonos, to take my belfast and kutuzov. Give my Euro back, so i can be to my way out of this ruined game. Is World of,batleship anyway

They ow you nothing.. BE thank full they are offering you this.

[iJoby]

 Personally, I think WG should offer a chance of reimbursement in doubloons to players for all Premium ships that have suffered after patch updates.

[P2Win]

Just now, iJoby said:

 Personally, I think WG should offer a chance of reimbursement in doubloons to players for all Premium ships that have suffered after patch updates.

 

That's asking for too much...But I love the idea.

[T0byJug]

4 minutes ago, iJoby said:

 Personally, I think WG should offer a chance of reimbursement in doubloons to players for all Premium ships that have suffered after patch updates.

No other game douse this why should WG. Globel changes that effect all ships should not rely be reimbursed...  Maybe they should also force a rreimburse of OP ships when they remove them from shop... So take those Nicoli and Kamikaze of us all.

 

Im sorry but I rely don't think This change will have much effect on the Belfast or Kutz.

 

Have most of these global changes pandered to BB players yes. But if they tried to do what you suggest WG would just stop trying to improve the game.. Do any of use want that???

[Juanx]

2 minutes ago, T0byJug said:

No other game douse this why should WG. Globel changes that effect all ships should not rely be reimbursed...  Maybe they should also force a rreimburse of OP ships when they remove them from shop... So take those Nicoli and Kamikaze of us all.

 

Im sorry but I rely don't think This change will have much effect on the Belfast or Kutz.

 

Have most of these global changes pandered to BB players yes. But if they tried to do what you suggest WG would just stop trying to improve the game.. Do any of use want that???

 

You seem to have been triggered, take a deep breath and type slowly, you may start to make a bit more sense afterwards.

[P2Win]

2 minutes ago, T0byJug said:

No other game douse this why should WG. Globel changes that effect all ships should not rely be reimbursed...  Maybe they should also force a rreimburse of OP ships when they remove them from shop... So take those Nicoli and Kamikaze of us all.

 

Im sorry but I rely don't think This change will have much effect on the Belfast or Kutz.

 

Have most of these global changes pandered to BB players yes. But if they tried to do what you suggest WG would just stop trying to improve the game.. Do any of use want that???

 

Says the guy with no t10 BB. You DD players are something else..

[T0byJug]

Just now, P2Win said:

 

Says the guy with no t10 BB. You DD players are something else..

Not sure what you are trying to say here? DD players have been effected by the global changes more than just about any other class.. Go and have a look at my history.. I have accepted and been ok with most of the changes. Despite being one of those most effected.

 

4 minutes ago, Juanx said:

 

You seem to have been triggered, take a deep breath and type slowly, you may start to make a bit more sense afterwards.

Just typing in work.. I have other stuff to do... But I think you get what i am saying

[Aotearas]

21 minutes ago, T0byJug said:

They ow you nothing.. BE thank full they are offering you this.

 

Actually, considering they significantly changed the mechanics of smoke around which those ships are balanced around, they no longer represent the same product they were within the previous gameplay environment before that change and it is a significant enough change that it doesn't really fall under the usual caveat of smaller balance adjustments.

 

As such, the company actually very much should offer refunds in the same form of payment as the product was originally purchased with which they don't, they only give you doubloons so the money you spent for the ship is still in WG's pockets, not exactly a refund, more like store credit.

 

If they offer a refund they should reverse the original purchase. People who bought the ships with doubloons get doubloons back, people who bought it real money, get real money back.

 

WG may not expressly owe anyone thanks to lots of fineprint (though that doesn't always hold up to court if it were challenged), but requesting alternative forms of reimbursement rather than just ingame currency isn't unreasonable if the purchase was made through another payment method.

Which is precisely why companies tend to be veeeery careful with changing product characteristics, because it can become quite expensive to deal with a lot of refunds. WG saw fit to make a drastic change anyway, so they ought to take the consequences on the chin and offer proper refunds, not just store exclusive credits that stay in their pockets anyway!

[T0byJug]

16 minutes ago, Aotearas said:

 

Actually, considering they significantly changed the mechanics of smoke around which those ships are balanced around, they no longer represent the same product they were before that change and it is a significant enough change that it doesn't really fall under the usual caveat of smaller balance adjustments.

 

As such, the company actually very much should offer refunds in the same form of payment as the product was originally purchased with which they don't, they only give you doubloons so the money you spent for the ship is still in WG's pockets, not exactly a refund, more like store credit.

 

If they offer a refund they should reverse the original purchase. People who bought the ships with doubloons get doubloons back, people who bought it real money, get real money back.

 

WG may not expressly owe anyone thanks to lots of fineprint (though that doesn't always hold up to court if it were challenged), but requesting alternative forms of reimbursement rather than just ingame currency isn't unreasonable if the purchase was made through another payment method.

Which is precisely why companies tend to be veeeery careful with changing product characteristics, because it can become quite expensive to deal with a lot of refunds. WG saw fit to make a drastic change anyway, so they ought to take the consequences on the chin and offer proper refunds, not just store exclusive credits that stay in their pockets anyway!

Thing is its a game we All accept the licence agreement that the game may change..  IF these ships had just  been released and the changes made OK. But they have not they have been around a long while. We have had our game play...

 

If a game folds and the servers were shut down as it was not making money. Should that company repay any moneys players have put in to the game as they no longer have access.. OF cause not how is this so different??

 

Lets just look at these 3 ships that are effected,, Stat wise they are the top of there class in each case. Some would say these changes are needed and those of us that have them have just been lucky to have had so long playing theses maybe OP ships

[P2Win]

9 minutes ago, Aotearas said:

 

Actually, considering they significantly changed the mechanics of smoke around which those ships are balanced around, they no longer represent the same product they were within the previous gameplay environment before that change and it is a significant enough change that it doesn't really fall under the usual caveat of smaller balance adjustments.

 

As such, the company actually very much should offer refunds in the same form of payment as the product was originally purchased with which they don't, they only give you doubloons so the money you spent for the ship is still in WG's pockets, not exactly a refund, more like store credit.

 

If they offer a refund they should reverse the original purchase. People who bought the ships with doubloons get doubloons back, people who bought it real money, get real money back.

 

WG may not expressly owe anyone thanks to lots of fineprint (though that doesn't always hold up to court if it were challenged), but requesting alternative forms of reimbursement rather than just ingame currency isn't unreasonable if the purchase was made through another payment method.

Which is precisely why companies tend to be veeeery careful with changing product characteristics, because it can become quite expensive to deal with a lot of refunds. WG saw fit to make a drastic change anyway, so they ought to take the consequences on the chin and offer proper refunds, not just store exclusive credits that stay in their pockets anyway!

 

Well they are not nerfing a single product. Global changes as with major patches affect everyone equally. They did not need to offer a refund...but I suppose the PR people are trying to build some trust with the community with [edited] to the few past screw ups. You're lucky they are offering some sort of refund.

[it3llig3nc3]

I wanted to open a topic on this subject myself but instead I join this one.

 

My opinion is exactly the same as the topic starter - the GOOD thing is that WG does not hide the fact that Prem Ships are suffering from smoke change. The BAD thing is that what they offer is not "cash back", but a reimbursement of doublons that is still an in-game item: so nobody is able to EXIT with the cash from the game just can re-invest it into something else. Financially this is not a refund, it is just a discount on future purchases.

The main point is: what if somebody certainly does not want to do future purchases into World of Warships?

 

Second point that is kinda related: I expected that for the Brit cruiser line the CASH BACK will apply to premium CAMOs. This is because no matter how you look at the game Minotauir for example won't be played like before and if someone liked that ship and purchased prem camo for 5000 doublons it is now a lost money. For this I'm really disappointed and angry.

 

[Aotearas]

12 minutes ago, P2Win said:

 

Well they are not nerfing a single product. Global changes as with major patches affect everyone equally.

 

That doesn't change that a couple ships apparently were effected so much they decided they will no longer offer them for sale. Take note that other ships effected by that change did not see any reimbursement options, such as the permanent camouflages for the regular RN cruisers. They got changed aswell, but apparently not so drastic that WG needs to offer refunds for doubloons spent on those. Everyone equally you say?

 

And not offering refunds on specific products because others also got effected by the same changes isn't actual refund policy. That's just WG's excuse they gave for not having offered refunds beforehand. Let's not mistake actual status quo with what WG would like to have as status quo here.

[kartassio]

There was a sell.  have sell a product with certain attributes. they promisse attributes of the product in question are different. they have sell. A respectable company will give the chlose reimburse. A money graber will not.

Plus i dont want your opinons, only WG answer.

[p3rh4n4]

28 minutes ago, kartassio said:

There was a sell.  have sell a product with certain attributes. they promisse attributes of the product in question are different. they have sell. A respectable company will give the chlose reimburse. A money graber will not.

Plus i dont want your opinons, only WG answer.

 

Don't make a topic about it in a forum if you don't want people to give you opinions. Send a ticket to customer support if you want WG to answer it.

 

This change affects kutu & belfa very little, I'm surpised they allow any compensation.

[kartassio]

I want a public answer from WG. My euro back [edited]dooblons and this game.

[Jethro_Grey]

Considering how important you are, i'm pretty sure WGs employees are lining up and are fighting over who is allowed to give you a public answer. I'm pretty sure the surviving WG employee will answer any second now.

[Skyllon]

1 hour ago, Jethro_Grey said:

Considering how important you are, i'm pretty sure WGs employees are lining up and are fighting over who is allowed to give you a public answer. I'm pretty sure the surviving WG employee will answer any second now.

 

It would be funny though if one day we discovered it was Victor Kislyi trolling his employees.

[Jethro_Grey]

3 minutes ago, Skyllon said:

 

It would be funny though if one they we discovered it was Victor Kislyi trolling his employees.

 

That would be trolling of biblical proportions

My children's children would envy me cause i was there when the most epic trolling ever happened.  

 

Victor, is it you? Or maybe is it SerB???

[kartassio]

8 minutes ago, Jethro_Grey said:

Considering how important you are, i'm pretty sure WGs employees are lining up and are fighting over who is allowed to give you a public answer. I'm pretty sure the surviving WG employee will answer any second now.

I was when the have take my money, you know customer. Or you do like this in your life? take money with no delivering? you know there is a term for that behavior

[Jethro_Grey]

Just now, kartassio said:

I was when the have take my money, you know customer. Or you do like this in your life? take money with no delivering?

 

But they did deliver! You played the Kutuzov! You accepted the EULA ( End User Licence Agreement ).

WG can do whatever they want with their ships, and we have to deal with that.

 

Of course that would be bad policy, so they do not touch Premium ships themselves. 

And in this case, the Kutuzov wasn't touched at all.

 

What was changed are global(!) game mechanics that affect all ships and which the Kutuzov is the least affected one.

 

I could understand your argument and anger if you bought the ship, WG took your money and did not give you the ship in return.

But that's not what happened, is it? They changed a global mechanic - and that was a very good decision - and offered all players a refund in Doubloons for ships which needed a nerf anyway.

[kartassio]

i have accepted EULA and i cant do anything about it, yes i cant force them.

That not means that is ethical or a good corporate policy. 

The thing is that i have not purhapse dobloons, so the must have a choice of rebursmend.

[beercrazy]

4 hours ago, T0byJug said:

They ow you nothing.. BE thank full they are offering you this.

they are changing premium ships advertised with detection ranges when purchased with money by some people and remember in uk you are entitled to money back if item is not yet 30 days old or not sold as advertised as explained here https://www.gov.uk/government/news/new-rights-for-consumers-when-buying-digital-content

now I aint a expert on selling online but some people may be entitled to a full refund if they purchased the item in last 30 days

should others who purchased these items for money be entitled to refund in my view yes but wg wont so hey ho stuff em but I am certainly holding back my cash but that's me personally

 

 

[T0byJug]

17 minutes ago, kartassio said:

I was when the have take my money, you know customer. Or you do like this in your life? take money with no delivering? you know there is a term for that behavior

You have played 222 games in those ships. Assuming you payed full price. You have paid 70Euro for them. 222 games lets say 10 mins a game is approx 2220 mins of play or 37 hours of play so approx 2 Euro an hour.. Not that bad a value for your entertainment.  WG owe you nothing for this small change in game play.. A Full Dubloon refund is generous.  if you payed 70 Euro for a XXX title on Steam they would not give you  refund after 37 hours of gameplay in fact steam will only give you  a refund if you have plated LESS then 2 hours

[T0byJug]

8 minutes ago, beercrazy said:

they are changing premium ships advertised with detection ranges when purchased with money by some people and remember in uk you are entitled to money back if item is not yet 30 days old or not sold as advertised as explained here https://www.gov.uk/government/news/new-rights-for-consumers-when-buying-digital-content

now I aint a expert on selling online but some people may be entitled to a full refund if they purchased the item in last 30 days

should others who purchased these items for money be entitled to refund in my view yes but wg wont so hey ho stuff em but I am certainly holding back my cash but that's me personally

 

 

Pretty sure steam stays legal.. They do not have to offer refund if you have played more than 2 hours. Also Advertisement for the ships do not have the stats in like detection range.  Pretty Sure this would not count as Not sold as advertised. 

Also it was as advertised at time of sale, Its a change in game mechanic. . War gaming own the intellectual property of the game they are allowed to change the mechanics of the game.