WG Listened to us and did the right thing

[valrond]

Yep. They have been reading the forums, the suggestions of the users, and the acted the best way they could, for all of us.

Congratulations, WG, you deserve it for doing the right thing.

https://worldofwarships.eu/en/news/premshop/Graf-Zeppelin-Situation-Update/

 

We asked them to remove the ship from sales. They did it.

We asked them to give refunds to whoever wanted them. They did it.

We asked them to reinstate iChase. They did it.

We asked them to give something extra for those that keep the ship. They did it.

 

 

[Zenith]

Damage control. They know it's a massive PR nightmare waiting to happen, as per the last scandal involving a CC. 

[EmilyFara]

I don't know what is worse... Them making these mistakes, or us expecting this damage control to be less then what would be decent. 

 

It shouldn't have happened in the first place. Their way of fixing it is nothing but logical. But I don't know if we should praise them for doing this, or lament them for getting us to expect them to cash grab and go to the next thing. 

[g1g5]

1 hour ago, valrond said:

 

We asked them to reinstate iChase. They did it.

 

 

To be fair, this isnt strictly true in regards to their response.

 

They gave a clear APOLOGY to iChase, but nowhere in the wording does it say that iChase will be specifically reinstated.

 

WG has been clear here that iCloudwas right about about the ZG  being near impossible to use and very shoddily implemented, that the actions taken against the CC was rather insensitive and high handed, and that the decision to release the ship in its current state is somewhat of an insult to the player base. What it does NOT say is that iChase will be reinstated, or that they have even since gotten in touch with iChase at all.

 

If indeed iCloud will be reinstated, then WG would be wise to review and add this information to the contents of this section in order to receive optimal PR advantages of the review of their decision.

[Nechrom]

14 minutes ago, stewie533 said:

I don't know what is worse... Them making these mistakes, or us expecting this damage control to be less then what would be decent. 

 

It shouldn't have happened in the first place. Their way of fixing it is nothing but logical. But I don't know if we should praise them for doing this, or lament them for getting us to expect them to cash grab and go to the next thing. 

 

I mean what can you do?

 

We pretty much got the best outcome from the situation as it was.

Short of having access to a time machine, there's not really much else to be done.

 

Personally I don't play games if I think the game or the developer is a lost cause.

So I keep hoping, however cautiously that might be, that we will see improvement. And one of the tools we have to influence what we get is feedback, that includes positive reinforcement when we actually see something we like.

[waxx25]

They will just make a "mistake" again soon anyways so don't care anymore.

[EmilyFara]

26 minutes ago, Nechrom said:

 

I mean what can you do?

 

We pretty much got the best outcome from the situation as it was.

[...]

Oh, I agree. It is the best outcome. 

And hindsight is 20/20. Just thinking out loud.

[Hedgehog1963]

This doesn't change the fact that the release of this ship and the subsequent reaction of WG to iChase were very bad decisions.  It doesn't change the very sad situation of serial failures by WG.  We've had Foch, the fallout from his response to the release of very badly balanced OP tanks, the sale of a tank in WoT which was originally offered to beta testers on the basis it would never be sold later to anyone else - a great betrayal of those Beta testers - and this year the disastrous Graf Spee content being originally released to EU in a very bad way by WG given the content was considerably less value than on other servers.  That's just this year.

 

I have to say I think this new release from WG is not the very best response they could have come up with.  I don't think they could say "...and we've made iChase a CC again," because he may well refuse - apparently he has.  He'll no doubt be taken on again if he wants to later on.   But...

 

The problem remains that CCs are left wondering whether they can say what they are really thinking.* Foch and Chase are two sides of the same coin.  Really bad decision making by WG on the premium content,  because the vehicles released are very bad for the game and players alike, should be open to criticism from everyone.   iChase was right as was SirFoch.  People who care passionately about the games will make passionate videos.

 

WG need to make a policy statement for us and the CCs to see about the future of the CC program.  They also need to find out who at WG NA has an itchy trigger finger and a thin skin - not a good combination.  He or she needs to be better supervised.

 

The other thing is that the CCs are regularly given access to content which is changed significantly between their early reviews (especially of ships) and release into the game.  It happened with this carrier but there was a lot of confusion about the heal power of Nelson. I still don't know what the Royal Navy BB line are going to get by way of healing.  This needs to be sorted out becaue iChase was perticularly concerned that his reviews of GZ with TB will have lead to people buying it.

 

*Aging Jedi's video here sums it up.

 

 

[Hedgehog1963]

2 hours ago, waxx25 said:

They will just make a "mistake" again soon anyways so don't care anymore.

 

You're right.  I'm just waiting for the next debacle.

[anonym_EFwxJOPWzlER]

Excellent response from WG

[bigbramble]

Well done for being big enough to apologise and remove it from sale WG. Now follow this up with real changes because 'actions speak louder than words'. I have cancelled my refund request.

A question for Kandly however:

Eu customers were given a personal mission (x number of 200% xp wins in the ship - either 15 or 30 depending on package). This mission expires on the 1st October 2017. Given the state of the ship I don't really want to play it right now and will wait until it is improved but that means I won't get to use these bonuses. Can they be extended please? Will this ship also be removed from stats so that it will not wreck them while it's being tested?

[Vistulus]

I have been very critical of WG in the past regarding the company's attitude and its inability to communicate openly with its customer base.

 

Following this announcement I feel that we are seeing a positive move in the right direction and I applaud WG for having the courage to do the right thing.

 

I find this situation reminiscent of Eve on Line's "Summer of Rage for 2011" which frankly started with their Dev's behaving like WG have done to date and being told by the community that enough was enough. Personally I think that community relations in EVE have improved hand over fist since the EVE Dev team decided to properly engage with their customers and drop the attitude, I hope WG can learn the same lesson here.

 

Anyway as they say Money talks and BS walks, I really like what I have seen from WG this morning and because of that I have bought the first Doubloons I've bought in a while.

[JapLance]

We are very sorry blah blah blah, we will never do it again blah blah blah. Until next ... week? month?

 

The only difference is that this time it was not in EU.

[RUSSIANBlAS]

WG have only done the minimum to try and correct the GZ issue...

 

Anything less would have been bad even by WG standards. 

[ImperialAdmiral]

I'm honestly very impressed by the official statement.

That's how a serious company that cares about products they are selling should react.

Bravo.

 

[tank276]

37 minutes ago, JapLance said:

We are very sorry blah blah blah, we will never do it again blah blah blah. Until next ... week? month?

 

The only difference is that this time it was not in EU.

People make mistakes , companies that are "made" of people too.

I think their final reaction to the emergency was on the spot.

Did they make a mistake in the first place? Yes

But they did apologise.

Lets hope next time they will learn from this lesson.

[JapLance]

23 minutes ago, tank276 said:

Lets hope next time they will learn from this lesson.

 

Yes, because the WoT Foch affaire is so old that they forgot how NOT to handle this situations...Keep dreaming.

[Ferry_25]

I always like to think the people at WG are basically the same crazy nerds we are. Only their hobby has grown way out of control. This whole thing is, for me, proving me right. Having a good laugh here and drinking a cup of coffee to them! Cheers!

[puxflacet]

there are also people in big companies

[Juanx]

34 minutes ago, tank276 said:

Lets hope next time they will learn from this lesson.

 

You must be new around here, because they manage to screw poo up every week, and have been doing for the last few years between WoT, WoWp & WoWs.

They can not learn, so much has been proven by themselves...

[Admiral_noodle]

The response is well thought out and satisfactory. I am content for now. 

 

Thankyou WG. 

[HidesHisFace]

7 hours ago, valrond said:

Yep. They have been reading the forums, the suggestions of the users, and the acted the best way they could, for all of us.

Congratulations, WG, you deserve it for doing the right thing.

https://worldofwarships.eu/en/news/premshop/Graf-Zeppelin-Situation-Update/

 

We asked them to remove the ship from sales. They did it.

We asked them to give refunds to whoever wanted them. They did it.

We asked them to reinstate iChase. They did it.

We asked them to give something extra for those that keep the ship. They did it.

 

 

 

They did so ONLY because of a massive #%^$#storm on forums and elsewhere, only because the scale of event endangered their sales. Don't fool yourself, it was not an action of human decency but business-related panic only.

 

This is NOT the first screw-up we've seen - remember SirFoch and Chrysler K? They promised changes after that as well - and guess what changed? Well, nothing because we just had this mess with iChase. We also had other, minor screw-ups, like the Graf Spee marathon, remember? The Christmas Convoys? Yeah, only a massive storm on forums helped that, even though the proper course of action should be perfectly logical for ANYBODY with a common sense, and from the very start.

We also had their promises to work better with Community Contributors after they voiced their discontent with sudden changes of ships right before release (so quick that were unable to provide updates for their viewers, basically pushing them into near-false advertising area). And what happened? Graf Zepelling got drastically changed and released pretty much without a word. What a surprise.

 

At this stage I don't believe words and single action - stuff needs to change, and I mean a long-term solution and bigger set of actions. They won't regain my trust and respect easily, not after this mess, not after single message and apology.

[Nishizumi77]

Interesting, none of the people who signed this apology are specifically from the EU office. 

[HidesHisFace]

9 minutes ago, Nishizumi77 said:

Interesting, none of the people who signed this apology are specifically from the EU office. 

Why would they, honestly? 

All things considered, WG EU didn't cause this storm. iChase mess was doing of NA, and decisions about release of ships are made above regional departments, in the "main" WG HQ, not by EU, NA or RU specifically.

[MadHunter1991]