The ways EU community has been treated differently

[JanusBacchus]

Well, the whole Christmass Convoy mess has been all but just sweeped under the rug and forgotten by the players, just as I expect the WG EU staff would like it to be, and none of the questions asked in the thread have been answered. That made me think of all the incidents recently where the EU community have been treated differently than other regions:

 

1. The Convoy mess. At first the EU was not getting the missions because they were considered to be too hard and time consuming during holiday season by the WG EU staff. No other regions saw that an issue though. The missions were added after a massive shitstorm and an prime example of total lack of communication on WG EU.
2. Kamikaze R. The ship was given as a reward for completing the goals. Except in EU, where they wanted to make a lottery for 2000 ships. EU was forced to back down due shitstorm.
3. Grand Naval Battles. The rewards in EU were a lot smaller than in other regions
4. Signal flags sold in premium shop. In NA premium shop you can purchase bunch of single flag, for example 100 x Equal Speed Charlie London instead of EU, where flags are only available in bundles. 
5. Rewards for good behaviour. Did you know that in NA you get rewards for not receiving any strikes (in-game, forum or chat) due bad behaviour? Haven't heard any plans on implementing this to EU.
6. ARP missions. The requirements in the missions, especially for ARP Nacchi and ARP Takao, were significantly harder in EU than they were in other regions.

 

Feel free to correct me if I have some of this stuff wrong. And equally remind me if I have forgotten some, as I assume I certainly have.

 

The question I and many other have frequently asked in quite a few threads is: "Why is the EU region treated differently than other regions?" The staff and management in WG EU must have a reason they do things the way they do, but apparently they do not want to reveal this reasoning to us, the paying customers.

 

That is why I have removed myself from that group of paying customers. My premium time ended yesterday and I have no intentions to renew if for now. I also noticed that I don't really have the feeling to play the game that much and the number of matches I play has allready been reduced. Kind of a shame actually, the first t10 ship is was looming in the near future, second t9 was unlocked as were couple of more t8s with other t8s developing nicely. But hey, what do they care about just one player and his decision.

[Origin47]

Speaking of Arpeggio missions, i sent the following message to customer service,......and was redirected to the forums.

 

"

Ticket #1782314

Category:

World of Warships

Sub-category:

Missions & Specials

Hello.

I understand that the contract expired, but please find a way for the players who really want to own the entire collection of Arpeggio ships and who did not manage to complete some of the missions, to receive the ones they do not have.

The Kirishima mission was almost a no go for me, because I really do not enjoy Destroyer gameplay. Also, carriers were never on the table for me, not even during CBT.

For the Nachi and Takao missions, I unlocked the North Carolina on the 21 or 22nd of December, far too late to complete the tier 8 missions.

I was unable to dedicate a lot of time towards this endeavor in November and December, due to various responsibilities.

Thank you for your time and consideration."

 

And the answer:

 

"27 January 2017 15:55

Hello Origin47,

Thank you for contacting Customer Support Department for Wargaming.net.

We deeply apologize for the wait regarding this matter.

I understand that you can be not fully please with the features that you can find in our games and in your opinion ARP missions should be still available.

I this kind of situations we ask to leave your feedback on the forum for our developers so they would know what players think about this situation.

Please join discussion on our official forum:

http://forum.worldofwarships.eu/index.php?/forum/480-gameplay/

Should you have any other questions or doubts, please do not hesitate to contact us again.

Best regards,

Wargaming.net Customer Service Representative

https://eu.wargaming.net/support/

Your feedback matters! Fill in our survey once your issue is resolved.
Twoja opinia ma znaczenie! Po zamknięciu zgłoszenia, wypełnij proszę ankietę."

 

I deleted the representative's name.

 

 

[Vanhal]

1. Kamikaze R. The ship was given as a reward for completing the goals. Except in EU, where they wanted to make a lottery for 2000 ships. EU was forced to back down due shitstorm.
2. Grand Naval Battles. The rewards in EU were a lot smaller than in other regions

 

Little corrections for that part.

1. NA also had a lottery for Kamikaze, 1000 ships (however at the point NA playerbase was a bit less than half of EU), and both servers had to storm about it. Also, part of the rewards were missing on EU.

2. Other servers didn't have GNB at all, but i guess lucky for them. Because that event was excruciating grind for inadequate prizes and it ended with utter fail on the WGEU part (it was also handled very bad from the start, with confusing messages and lack of communication). In the rough meantime, NA recieved series of very easy missions which were rewarded quite good for the effort needed, with Tachibana premium and bonus permanent flag giving +5% to xp and credits. RU got Krasny Krym in a really easy mission (and while its crap its still free 5 tier premium).

[von_chom]

+ you can transfer wot gold into wows doubloons on RU server

[TheOneAndOnlyGoldstein]

Add to that the most recent one:

 

This mission in case you didn't follow resets every day, and 25k base exp per day just for 5 flags is atrocious. It's also a really stark level of hypocrisy considering they said that Santa's Convoy missions were too hard, and then this craphit the game.

[Pekoe_Darjeeling]

Well It's kinda sad to see how they handle things in this game but since they only care to farm as much money form players as possible they don't really give a **** about lot of stuff in the game and the playerbase.

 

I mean let's just start with the main page and announcements. Half of those messages is either late or never even posted. I even stopped checking it and only rely on armored patrol now.

 

It's hard to make the game perfect but this here? It's bellow average IMO.

[robihr]

idk why they even bother to have EU team.. it would have been better if NA team was responsible for both NA and EU servers...

[von_chom]

idk why they even bother to have EU team.. it would have been better if NA team was responsible for both NA and EU servers...

 

no possible, since that would mean more free stuff therefore less need for whatever purchase

i would accept that instantly tho 

[EdiJo]

Speaking of Arpeggio missions, i sent the following message to customer service,......and was redirected to the forums.

 

"

Ticket #1782314

Category:

World of Warships

Sub-category:

Missions & Specials

Hello.

I understand that the contract expired, but please find a way for the players who really want to own the entire collection of Arpeggio ships and who did not manage to complete some of the missions, to receive the ones they do not have.

The Kirishima mission was almost a no go for me, because I really do not enjoy Destroyer gameplay. Also, carriers were never on the table for me, not even during CBT.

For the Nachi and Takao missions, I unlocked the North Carolina on the 21 or 22nd of December, far too late to complete the tier 8 missions.

I was unable to dedicate a lot of time towards this endeavor in November and December, due to various responsibilities.

Thank you for your time and consideration."

 

And the answer:

 

"27 January 2017 15:55

Hello Origin47,

Thank you for contacting Customer Support Department for Wargaming.net.

We deeply apologize for the wait regarding this matter.

I understand that you can be not fully please with the features that you can find in our games and in your opinion ARP missions should be still available.

I this kind of situations we ask to leave your feedback on the forum for our developers so they would know what players think about this situation.

Please join discussion on our official forum:

http://forum.worldofwarships.eu/index.php?/forum/480-gameplay/

Should you have any other questions or doubts, please do not hesitate to contact us again.

Best regards,

Wargaming.net Customer Service Representative

https://eu.wargaming.net/support/

Your feedback matters! Fill in our survey once your issue is resolved.
Twoja opinia ma znaczenie! Po zamknięciu zgłoszenia, wypełnij proszę ankietę."

 

I deleted the representative's name.

 

 

 

Yup. Redirecting tickets to the forum is ridiculous.

Besides, they write that " leave your feedback on the forum for our developers so they would know what players think about this situation ",

so there is nothing about developers/WG staff actually replying to us. 

 

"Vent your frustration there", it is the motto.

[Babykim]

Speaking of Arpeggio missions, i sent the following message to customer service,......and was redirected to the forums.

 

"

Ticket #1782314

Category:

World of Warships

Sub-category:

Missions & Specials

Hello.

I understand that the contract expired, but please find a way for the players who really want to own the entire collection of Arpeggio ships and who did not manage to complete some of the missions, to receive the ones they do not have.

The Kirishima mission was almost a no go for me, because I really do not enjoy Destroyer gameplay. Also, carriers were never on the table for me, not even during CBT.

For the Nachi and Takao missions, I unlocked the North Carolina on the 21 or 22nd of December, far too late to complete the tier 8 missions.

I was unable to dedicate a lot of time towards this endeavor in November and December, due to various responsibilities.

Thank you for your time and consideration."

 

And the answer:

 

"27 January 2017 15:55

Hello Origin47,

Thank you for contacting Customer Support Department for Wargaming.net.

We deeply apologize for the wait regarding this matter.

I understand that you can be not fully please with the features that you can find in our games and in your opinion ARP missions should be still available.

I this kind of situations we ask to leave your feedback on the forum for our developers so they would know what players think about this situation.

Please join discussion on our official forum:

http://forum.worldofwarships.eu/index.php?/forum/480-gameplay/

Should you have any other questions or doubts, please do not hesitate to contact us again.

Best regards,

Wargaming.net Customer Service Representative

https://eu.wargaming.net/support/

Your feedback matters! Fill in our survey once your issue is resolved.
Twoja opinia ma znaczenie! Po zamknięciu zgłoszenia, wypełnij proszę ankietę."

 

I deleted the representative's name.

 

 

 

Posting tickets is not welcomed. See here:

http://forum.worldofwarships.eu/index.php?/topic/56433-discussion-thread-for-some-interesting-info-from-ru/page__st__2440__pid__1576529#entry1576529

[Nechrom]

As mentioned, only EU had GNB.

The only issue with that event was the communication as usual. Getting information about the event deadlines, requirements etc was really difficult to squeeze out of the EU CMs and even then that information was only ever posted in the middle of the mega-thread, so if anyone else wanted the information they had to search through the entire thread.

[Dampfboot]

Add to that the most recent one:

 

This mission in case you didn't follow resets every day, and 25k base exp per day just for 5 flags is atrocious. It's also a really stark level of hypocrisy considering they said that Santa's Convoy missions were too hard, and then this craphit the game.

 

You are such a spoiled child, be gratious they give us anything. They could have just not given us the Chinese New Year event at all (because it is not a European holiday) and sold the ship for Doublons. That would be true WG EU style.

[Gnomus]

 

You are such a spoiled child, be gratious they give us anything. They could have just not given us the Chinese New Year event at all (because it is not a European holiday) and sold the ship for Doublons. That would be true WG EU style.

 

They still could have done one of following:

a) Reduce 25k base exp requirement to 10/15k

b) Not use base exp, but total exp as requirement.

c) Not make that mission "daily", but rather challenge where you get 5 flags for every 25k base exp, and not have reset daily.

 

Currently mission is free bonus, but it is also very badly planned and mostly pointless showing how out of touch people planning missions are (or they just screw up). It might sound blunt, but for WG PR-department it would have been better not to have this mission available at all.

 

It would be interesting to see statistics if how large percentage of players have managed to do this.

 

[ShuggieHamster]

Recent interview with pigeon of war on (i think) shoot the red ships podcast ... seemed to say that the excuse we were given by tuccy was not the real reason for the mess up with santas convoy. I meant to go back and relisten to confirm but RL is a [edited]right now. Pretty sure its near the start of the podcast.

[walter3kurtz]

Just for the record I have no problem with the fact that missions are hard and that I will not get every prize. But if they make it easier for NA players something is completely off.

 

It's getting ridiculous. They see EU as the richest region, or at least they believe some 'data driven' nonsense that EU spends the most and should be squeezed because of that.

[von_chom]

It's getting ridiculous. They see EU as the richest region, or at least they believe some 'data driven' nonsense that EU spends the most and should be squeezed because of that.

 

it could be also something else.

most CEOs or similar high managers receives bonuses based on total income in certain period.

This cause bigger squeeze of the customers since the bosses then receive bigger bonuses.

[Bellegar]

 

it could be also something else.

most CEOs or similar high managers receives bonuses based on total income in certain period.

This cause bigger squeeze of the customers since the bosses then receive bigger bonuses.

 

That's even worse. That means we're squeezed not for the benefit of WG, but for the sole benefit of Markus Schill

Well I guess I should be thankful for yet another reason to not spend a penny on this game for a long time

[von_chom]

its the same in the end.

what matters is if the "squeeze order" comes from Paris or from Cyprus directly

[JanusBacchus]

Well, as I have stated earlier (and possibly in multiple threads), I have no intetntions to spend another dime to this game in the near future. And in fact, I have also played even less than I have normally been able to play, so it can very well be that the game has lost not only a paying customer but a player as well in me. Time will tell. Downloaded the NA client yesterday, might even install it. Don't know. 

 

Oh, did you notice that Cynd3r has quit working as WG staff? Noticed yesterday the post in announcements. Probably not related to any of this fuzz, but the conspiracy theorits in my head started to think. Did WG need a scapegoat?

[Gnirf]

 

it could be also something else.

most CEOs or similar high managers receives bonuses based on total income in certain period.

This cause bigger squeeze of the customers since the bosses then receive bigger bonuses.

 

Well if you want to squeeze out max EUR from the customer it usually pays to cater for them, so they spend more.

 

[Gnirf]

 

They still could have done one of following:

a) Reduce 25k base exp requirement to 10/15k

b) Not use base exp, but total exp as requirement.

c) Not make that mission "daily", but rather challenge where you get 5 flags for every 25k base exp, and not have reset daily.

 

Currently mission is free bonus, but it is also very badly planned and mostly pointless showing how out of touch people planning missions are (or they just screw up). It might sound blunt, but for WG PR-department it would have been better not to have this mission available at all.

 

It would be interesting to see statistics if how large percentage of players have managed to do this.

 

 

 

 

 

True

 

I have nothing against hard missions but if you advertise something as a big event and it is extremely hard to get anything for a symbolic (5 flags) return. I did not reach the 25 K mark despite playing f.e. 7 hours yesterday, but I must admit that I did play a lot of lower tiers. But say 1000 XP/game/3,5 games hour =7+ hours of play.

 

 

For me as a customer it is more annoying with such a event than no event because it is just irritating to see after say 4 hours of play how long from the great goal of 5 flags you are.

[von_chom]

 

Well if you want to squeeze out max EUR from the customer it usually pays to cater for them, so they spend more.

 

 

sure, but why do that if you customers are blind fools buying everything that sails and shoot for whatever price ?

(dont get offended guys, i am one of them after all)

sry for OT

[Gnirf]

 

sure, but why do that if you customers are blind fools buying everything that sails and shoot for whatever price ?

(dont get offended guys, i am one of them after all)

sry for OT

 

Same here 500+ EUR on Premium ships, perma camo, santa presents, premium account, flags etc

 

But I do not talk about Nerds who has 4-500 books related to warships and naval warfare and 300 Model ship kits (built and unbuilt) - yes guilty

 

 

I am one of the blind also. But I doubt that they max their profits in EU with hopeless missions and cater to NA/RU with better offers.

Sure we have more Money in EU.

 

 

Therefor:

Will additional offers increase sales,? Yes of course.

 

 

However I am also aware that too good offers will spoil margins and irritate those who buys at normal prize, so it is a balance act.

 

 

The real good offer during weekend was the port slots 50% off so i bought 8-9 of them, dont remember as you buy 1 at a time.

 

 

[Loonsbro]

Not defending WG here as i agree totally with the OP, but is the NA server not run as a franchise? (sure i read it somewhere just cannot find where at the moment, and don't know about any of the other servers and whether they are on the same basis or are directly run and owned by WG) 

And as such they are totally free to decide on what missions and rewards are, this could explain why they get missions that are clearly more customer/player friendly. 

 

The only way we as a community will change the way we get treated by WG EU is to stop buying the premium ships (and like others might not have all but do have rather a lot ) stop buying premium accounts etc, also if they look at the meta data for the missions as see that next to no one bothered trying to achieve it at all they might actually sit up and take notice. But as we all (me included) continue to send them money they will continue to milk us and treat us like the cash cows they see us as.

 

pretty sure they will bring out the "i" series of premium ships next the iTirpitz,, iBelfast, iWarpite or iTexas etc are sure to be best sellers  

[cracktrackflak]

Not defending WG here as i agree totally with the OP, but is the NA server not run as a franchise? (sure i read it somewhere just cannot find where at the moment, and don't know about any of the other servers and whether they are on the same basis or are directly run and owned by WG) 

And as such they are totally free to decide on what missions and rewards are, this could explain why they get missions that are clearly more customer/player friendly. 

 

 

Well, good theory, but I'm pretty sure RU is not a franchise - and RU is very similar to NA in its overall "generosity" (discounts, SC and Christmas box contents, shop stock items, achievable events, extra events, sponsored items, etc). RU even goes further and occasionally has some truly spectacular gold/ premium/ ships discounts.