EU Server treatment Complaints and Grumbles

[Quazie]

 

I see a lot of views in the other threads ranging from irritated to angry at the way the EU server base is treated by WG, I do think WG should have a Topic specifically designed to put all these in one place so it can be monitored, they would gain a lot of feedback this way.

Two current issues Arpeggio and Santas Christmas Convoy.

I guess the Arpeggio issue is the same for all servers, the players have issues over the criteria for some of the missions and the rewards gained.

The biggest issue being winning the same ship and getting nothing for the secord reward because you already have it.

Santas Convoy is another thing altogether, when all the other servers get this and EU doesn't, well that just sucks.

If you look at the rewards for the missions in there you can win ships with a captain and camo.

But all these issues and events seen by other servers that don't make it to the EU server have one thing in common.
Why is the EU Server base treated differently?

 

These generates frustration amongst the players and sparks a lot of activity in the forum, most of this can be attributed to one thing.

WG: It is one game world wide, treat it as such and give everyone equal opportunities to take part in these events and earn the rewards.

It goes something like this WG.

Event Planning: Consider event ideas > Hold a web meeting across all servers > pool ideas > Determine which ideas to implement > Implement event across ALL servers.

That's not a hard model to use, result > fair treatment of ENTIRE player base.

 

When you come up with events you have to determine a number things, are we trying to prompt something specific, are we trying to encourage premiums etc.

There are lots of reasons to hold events like the Pearl Habour event, not all players will have the time to complete them but some will, the more experienced players have invested more time and in some cases more money into the game, or pay for premium accounts and there is nothing wrong with them getting better rewards as a thank you from WG.

There are other things to consider, if you run an event for something and the reward for achieving it is a tier 9 cruiser then make it hard enough or condition specific that only players that play at those levels can achieve it. I see lots of grumbling about people being able to by premium ships and jump in at higher tiers without the experience that is required.

Again this is simple to deal with, put criteria on the purchase of ships. Eg. Buy a T7 premium, you must have at least 1 T6 and have won 10 battles in T6 games.

Back to events, keeping it simple again, what do you need to consider (Minimum).

 

So come on guys, lets put all the complaints and grumbles in one place, lets hear from the players..

 

EU has a large player base so maybe WG don't think they need to encourage more, wrong it could be even bigger..

I for one would love to hear their reasoning for giving the Santa Convoy to everone except EU.

 

[Egoleter]

No... a different forum will just cause issues to reach fewer community members because many will not be willing to visit a subforum where only complaints are written.

 

If such a forum would be taken seriously by the Wargaming staff, frequently visited and answered by those who make decisions, it might have some merit. Without that WG will just treat it as an easy method to minimize or silence discontent.

[Makoniel]

I think a complaint section would have less of an impact compared to the actual situation... 

We don't even have Q/A, how could WG manage a complaint section. 

 

 

Just a little parenthesis to comment one of your points; Even for Arpeggio missions EU is being given the short end of the stick. 
Mission for Takao on NA is limited to T6+ and based on flat xp earn, yet for EU it is based on battle won and was planned for T9+ (and reduced to T8 from god grace.) 

And the cherry on the top. Nachi mission. Here in EU, we have to kill 20 russian ghost ships in T8+, (plus the others, but those are not that much of a problem) , on NA, they just have to collect flat XP at t6+ for her.
We're supposed to be a tomato server though... 

[Vanhal]

Stuff all complaining into the one place where no one would look and it can be safely ignored even more than current? How convenient... for WG EU.

[ImperialAdmiral]

War Thunder has such section and no one gives a f about it.

[moomoo2]

War Thunder has such section and no one gives a f about it.

Gaijin have made putting any form of complaint a form of complicated puzzle game, wrong sub topic header... Post deleted. Any reason in the universe they find to delete any dissent. That's why people hate it.

 

That's why I would never hand them another penny, they genuinely detest their players. WG are not as bad as that mob and I have been with WoT since CBT and War Thunder since CBT too.

[Faolchu]

If WGEU gave it the proper attention it deserved then yes I would want one. But based on their behaviour I suspect it would just be used to silence the doubters.

[Quazie]

I see your points of view, but then all the complaints are scattered all over the forums making it a little difficult to isolate them.

There are a lot of threads and nobody has the time to read them all and register what pisses players off, or even what excites or motivates them.

A sub forum off of the main forum would make it easier to find them (for everybody not just WG).

You could just as easily have a 'Well Done WG' Forum for when they do get something right, like actually resolving a ticket or producing a cracking event, everone like to be told when they do well and they don't even provide a place for that.

 

WG is a business and like any other it should consider that the biggest loss of customers (Players) comes from dissatisfaction.

The more players you have the more likely that some will spend their hard earned pennies (Real Money).

 

This is the only realtime gaming site I have ever paid for any premium time, they have a good product and they need to start listening to the things they got wrong.

From what I gather from WoT players, things are a little better here in some repects but WG are letting it degrade and it will end up just as bad, stop the rot before its too late.

The equality across servers is the biggest of them.

[Egoleter]

A sub forum off of the main forum would make it easier to find them (for everybody not just WG).

 

It would also make it easier to ignore them (for everyone not just WG).

 

What incentive does your common player and user of the forums have to visit a forum that contains nothing but negativity?

There needs to be a guarantee by WG that they will take those issues seriously. They need to answer them publyicly with more then simple excuses by the community managers. It will need to provide solutions instead of simply being a collection of complaints, so that those can collect dust for all eternity. Otherwise it will achieve nothing to improve the game, or the mistreatment WG-EU shows towards their playerbase.

[MultiKulti]

Since 22nd of December I am diving into death if there are no Russian ships that I could have any chance of sinking.

And I am diving into any Russian ship that I have chance of sinking.

 

I feel bad doing it, I know I should play like sensible human being...

BUT HEYYY at least I am not as retarded as WG EU.

[Quazie]

 

It would also make it easier to ignore them (for everyone not just WG).

 

What incentive does your common player and user of the forums have to visit a forum that contains nothing but negativity?

There needs to be a guarantee by WG that they will take those issues seriously. They need to answer them publyicly with more then simple excuses by the community managers. It will need to provide solutions instead of simply being a collection of complaints, so that those can collect dust for all eternity. Otherwise it will achieve nothing to improve the game, or the mistreatment WG-EU shows towards their playerbase.

 

Again your point is taken, however it in itself is rather negative, the view that nothing will happen based on past experiences is valid, but thing in the world can change.

You can not simply assume it will not help, and as I said there can also be a positive side as well, I have put in a modified Forum page to show what I mean, and just maybe it will keep some of the negativity out of the other sub forums. The biggest by far actually appears to be that WG do not address issues.

 

Let's say I work for Customer Services (I don't by the way), I login and want to get a feel for what people do and don't like to forward to the gods above me.

I know, I will browse the Forums and see what players are thinking. After several hours I have a headache and haven't really found that much but I do know poor little Johnny got a toy train for christmas when he really wanted an AK47 with a few clips.

 

Now lets suppose I am CS or even one of the dev' team, I open the Forum and BAM there is a section to look in and see what is and isn't working. What people are complaining about and look another section telling me how good I am and what I got right. I don't have to troll through thousands of post s to find it, it's all there in front of me.

Now how much easier is that to work with..

 

Then with all the free time generated by not having to read thousands of post they might even have some time to deal with tickets (Gasp shock horror.. NOooooo!)

 

It is simple, if you are my customer and have a gripe, I can't deal with it if I don't know about it.

Not everyone has the ear of WG, and people that do will only put through what they feel should be put forward, lets have a channel for all players to air the view, a Sub Forum for just that.

 

[Kysmet]

Call me jaded, but if all the complaints were funneled into a complaints forum, it would be easier to ignore them. I'd prefer them to on the main forum where the most people are exposed to them. Many players don't even realize there is a forum section to this website.

[Shirakami_Kon]

Why? So they can also have an automatic close of all the threads posted there? That would be too convenient for them, it's fine as it is now, if they want to "accidentaly remove" and still ignore all the complaints at least keep them busy with that.

[bigbramble]

I'm not interested in a forum if there are no resolutions to complaints.

[Quazie]

Everyone is entitled to an opinion, but but boy are you guys negative..

[Egoleter]

Everyone is entitled to an opinion, but but boy are you guys negative..

 

No... we just have our experience with WG-EU. You are only here for three months. I have witnessed how WG-EU reacts to criticism and complaints for almost a year. By now I know their patterns. As do a lot of other users. Unless they change, a seperate forum will not help the community to get a better gaming experience.

[Agantas]

Rather than naming it Complaints Forum or Whine Board, you'd normally call it Feedback board/forum. If Devs see need for such board, then they'll make it.

[_cosmo]

We already have such a section, it's called gameplay. Lots of activity as well!

[Exocet6951]

Gaijin have made putting any form of complaint a form of complicated puzzle game, wrong sub topic header... Post deleted. Any reason in the universe they find to delete any dissent. That's why people hate it.

 

I still remember an extremely detailed bug report post about the non-historical (read : too little armor with too soft armor) Maus turret, including historical pictures taken measurements of the turret by the Soviets, more recent ones, tons of technical data in multiple languages about steel composition at different thicknesses.

 

Two days later?

 

"Thread closed

Issue resolved."

 

Literally 4 words.

Two years later, the Maus still has too little armor with a completely irrelevant hardness coefficient giving it less than 200mm of armor.

 

Gaijin staff are the closest thing to actual Soviet NKVD officers.

[Quazie]

Lit blue touch paper and stand back.. read it all first before you go off on one..

Honestly, you guys are as bad as the very people you [edited]about in the forums.

 

You complain they don't answer, or they discredit things and when somebody suggests to have a place to [edited]or praise you do exactly what you accuse them of.

With one exception, your very verbal about it.

 

You had a bad experience or two trying to get issues resolved, thats fine, we'll just quit then shall we and don't bother trying to get anything done or looked at.

Cause if that is how you feel then stop bitching, as for what you call a forum for such a purpose who cares it is only semantics.

'Bitching Corner', 'Customer Relations', 'Agro Ally'.

The concept is to put this stuff in one area where it can be found by anyone, and if they ignore it or don't give any feedback or reasoning behind their decisions then your view will be vidicated and they will prove to everyone that they are the uncaring arse holes that you believe them to be, and not worthy of our hard earned pennies.

Has it been tried on this site, No!

Can you be certain it won't work, No!

Can I tell you it will definity work, No!

75% of the votes so far would like to give it a try though, now that is something positive.

 

Will they shut down this thread cause it doesn't fit in with their view, possibily, but then that would also vidicate you points as well.

 

Some of you have come from other games, why did you leave them. I will tell you every answer will ultimately boil down to one thing, in someway you were disatisfied with something.

If you piss the player base off enough they will leave, they will find another game to amuse themselves, if the player base starts to decline it will snowball.

I already see people not wanting to play in T9 and T10 for various reasons, that will; ultimately spread down the tiers and people will depart looking for something else.

It might take years but the game will die if they don't start taking notice of at least some of the more serious issues and start responding by giving reasons.

 

Take the last post, "Thread Closed Issue Resolved". We all understand that historical accuracy will take a hit to balance game play at some point, that may or may not have been the reason in this case, it would have been nice to know. "Historical accuracy has been comprised in this case to facilitate game balance and no action will be taken". You may not like the answer but at least you would know why.

 

The first hurdle is to make sure they actually see the issues, the second is to press for better answers.

[Egoleter]

I see in your post that you still have much to learn.

 

Just one example:

I already see people not wanting to play in T9 and T10 for various reasons, that will; ultimately spread down the tiers and people will depart looking for something else.

That is an issue as old as the game. High tier games are very different from those in the lower or middle regions. It is a type of play many do not enjoy. There are plenty of suggestions to change this. There are as many reasons why it shouldn't be changed. In the end it boils down to what a player enjoys or not. There is no risk of this spreading to the lower tiers as they simply play differently which is the only real reason that keeps players in, or away, from tiers.

 

I also took note of your example forum structure and came to realise that most of all, you simply do not want to see the complaints. Your choice of an example username made that very clear. Because of that this will be my last post in this thread.

[Nechrom]

Don't give them any ideas.

 

The entire point of complaints is to get people to read them.

Making a separate section would do the opposite of that.

[Quazie]

I see in your post that you still have much to learn.

 

Just one example:

I already see people not wanting to play in T9 and T10 for various reasons, that will; ultimately spread down the tiers and people will depart looking for something else.

That is an issue as old as the game. High tier games are very different from those in the lower or middle regions. It is a type of play many do not enjoy. There are plenty of suggestions to change this. There are as many reasons why it shouldn't be changed. In the end it boils down to what a player enjoys or not. There is no risk of this spreading to the lower tiers as they simply play differently which is the only real reason that keeps players in, or away, from tiers.

 

I also took note of your example forum structure and came to realise that most of all, you simply do not want to see the complaints. Your choice of an example username made that very clear. Because of that this will be my last post in this thread.

 

On the contrary, I do want to see the issues, I would just like to be able to find them, the user name is humour, you know suppose to be mildly amusing.

For example, I have not reached T8 yet, my highest ships are T7, so exactly what is different about the higher tiers. What is it that the players up there don't like?

Is it even worth grinding my ships up to that level or should I just concentrate on upgrading and captain skills upto T7 / T8?

Know where I can find any threads that will tell me so I can make my own mind up?

[Trad9]

 

On the contrary, I do want to see the issues, I would just like to be able to find them, the user name is humour, you know suppose to be mildly amusing.

For example, I have not reached T8 yet, my highest ships are T7, so exactly what is different about the higher tiers. What is it that the players up there don't like?

Is it even worth grinding my ships up to that level or should I just concentrate on upgrading and captain skills upto T7 / T8?

Know where I can find any threads that will tell me so I can make my own mind up?

 

As on seeing the issues - seems you say it just for arguing =) And a bit of offtop about T9/T10  - it's different in many ways, but the main is that it's much more kiting, hiding, sniping...let's say - not so dynamic gameplay. Not much drive and fun, a lot of tension and concentration needed (as from my point of view). But still you should give it a try

[Trad9]

P.S. There already is "Questions of the Community" topic..not much answers there ;)