Forum and CS failing community

[44Lbs]

Hay all i raised an issue yesterday about WG not issuing bans to repeat offenders for team killing and provided screenshots of it occurring in a ranked battle my post was not to name and shame but to draw attention to the lack of interest WG takes in stopping the issue of team killing

 

My post was shut down and a link was provided to customer support and i was told to raise the issue with them so i did only to discover this little gem 

 

 

so new question is why redirect me to here if i am not allowed to report the issue and you clearly state you will do noting about it 

[Kastike]

While I think that TK punishing is handled rather poorly, the screenshot you've provided clearly states that TK issues are handled automatically. They did not imply that they're doing nothing about it.

[Scawl_D_Balls]

Am I the only person who familiarised themselves with the rules of this forum? 

 

• Creating threads for purpose of reporting or discussing in game violations. Such incidences are to be directed to support

1. Creating posts or threads to discuss disciplinary actions taken against a player in game or on the forums
2. Creating posts or threads to discuss moderators or moderator decisions and actions

 

 

[44Lbs]

Am I the only person who familiarised themselves with the rules of this forum? 

 

• Creating threads for purpose of reporting or discussing in game violations. Such incidences are to be directed to support

1. Creating posts or threads to discuss disciplinary actions taken against a player in game or on the forums
2. Creating posts or threads to discuss moderators or moderator decisions and actions

 

 

 

no your not but when the forum rules are followed or an issue that is ignored by CS and that said forum user goes on forums they are penalised but yet players could go into the game repeatedly TK and at most they are pink for a day and a slap on the wrist of a days ban but criticise WG for the way its handled and your baned from the forums ... no one else finds this disgraceful 

[44Lbs]

Am I the only person who familiarised themselves with the rules of this forum? 

 

• Creating threads for purpose of reporting or discussing in game violations. Such incidences are to be directed to support

1. Creating posts or threads to discuss disciplinary actions taken against a player in game or on the forums
2. Creating posts or threads to discuss moderators or moderator decisions and actions

 

 

look at the underlined bit will not investigate the issue why redirect to CS if they will not investigate or penalise offenders but will ban forum users for raising the issue

[RenamedUser_92906789]

As I stated before. WG wants AUTOMATED TK system, because they dont want the admins to deal with TK reporting.

I think the system is OK, not great but OK. It needs some improvement in the sense, when TK repeats in a certain period, player should not be able to play random/ranked but should work out the penalty playing co-op. Imo that would make deliberate TKers think twice.

[MrConway]

Hay all i raised an issue yesterday about WG not issuing bans to repeat offenders for team killing and provided screenshots of it occurring in a ranked battle my post was not to name and shame but to draw attention to the lack of interest WG takes in stopping the issue of team killing

 

My post was shut down and a link was provided to customer support and i was told to raise the issue with them so i did only to discover this little gem 

 

 

so new question is why redirect me to here if i am not allowed to report the issue and you clearly state you will do noting about it 

 

This is indeed correct, but only for World of Tanks, the automated TK system there is effective enough that no manual banning is needed. I'll see if we can get the games affected by the disclaimer added to it

 

If you are maliciously TK'd, especially in ranked, you can contact customer support and report it. Please be aware that you will need to submit a replay of the game, along with the incident's timestamp.

 

To be clear: We will investigate and sanction players in these cases.

[Hateshinaku]

 

This is indeed correct, but only for World of Tanks, the automated TK system there is effective enough that no manual banning is needed. I'll see if we can get the games affected by the disclaimer added to it

 

If you are maliciously TK'd, especially in ranked, you can contact customer support and report it. Please be aware that you will need to submit a replay of the game, along with the incident's timestamp.

 

To be clear: We will investigate and sanction players in these cases.

 

The worst thing is the top one 

Because there is no report system only the karma system...

[MrConway]

 

The worst thing is the top one 

Because there is no report system only the karma system...

 

These disclaimers were only meant for World of Tanks and should now no longer be displayed when submitting World of Warships tickets! 

[Hateshinaku]

 

These disclaimers were only meant for World of Tanks and should now no longer be displayed when submitting World of Warships tickets! 

 

Well i did submit a ticket for Wows because of a guy that sends ingame pishing messages.. And those disclaimers we´re still visible >_>

[AgarwaenME]

look at the underlined bit will not investigate the issue why redirect to CS if they will not investigate or penalise offenders but will ban forum users for raising the issue

 

It's just part of their policy to spend far more time drowning out problems, censoring and covering for their teams screw ups than actually fixing things.

[Allied_Winter]

 

These disclaimers were only meant for World of Tanks and should now no longer be displayed when submitting World of Warships tickets! 

 

Same here, wanted to write at the support about intentional Team Damage (was a pinky that attacked me and got sunk due to mirror DMG) and got a message that sounded similar, so I refrained.

 

I try to reconstruct my clicks for WG to see where either WoT is mentioned or where it is stated that TK/TD is done automatically.

 

 

Edit: Either I misinterpreted sth or you changed sth in the meantime, because my ticket creation went on without problems and without any misleading information.

 

 

Greetings

 

 

[MrConway]

 

Well i did submit a ticket for Wows because of a guy that sends ingame pishing messages.. And those disclaimers we´re still visible >_>

 

Ah, we only removed the one about TK's for now, but CS will look into reworking the Warships disclaimers tomorrow.

 

In the meantime, please feel free to send tickets as long as you feel that they merit attention!

[Egoleter]

I can confirm that WoWs reports about chat behavior and similar things were acted upon by the support staff in the past, even though I marked those checkboxes.

[Unintentional_submarine]

I can confirm that WoWs reports about chat behavior and similar things were acted upon by the support staff in the past, even though I marked those checkboxes.

 

Yeah, I have sent a couple of reports in the year and half I have played. I don't know if the people in question were sanctioned, but the responses were (on these topics) indicative of them actually taking the time to read and watch (screenshots and replays help a lot) what I sent them.

 

Quite glad that these misleading tick marks are going to be specified for WoT.

[Egoleter]

Yeah, I have sent a couple of reports in the year and half I have played. I don't know if the people in question were sanctioned, but the responses were (on these topics) indicative of them actually taking the time to read and watch (screenshots and replays help a lot) what I sent them.

 

That is normal for almost any game support.

 

I had the luck to get a single reply from WoWs support, I don't know if the support tech was just very generous that day or if something else went wrong, where I got confirmation that a user has been banned for violating the rules. They usually do not do that but at that moment I knew that I can send them tickets that way and that they will be taken serious.

 

[edited] - rest of the post was off-topic

RogDodgeUK

[HunterHamburg]

 

These disclaimers were only meant for World of Tanks and should now no longer be displayed when submitting World of Warships tickets! 

 

I did a Ticket in german yesterday and those things were visible. And you cannot send a ticket if you dont agree to them or leave one unchecked. They also mentioned an ingame report-system what i didnt found in wows either. This way they only frustrate upset players if they get discriminated in the ingame listed german off topic chat wich clearly needs a moderation somehow. 

[piritskenyer]

 

This is indeed correct, but only for World of Tanks, the automated TK system there is effective enough that no manual banning is needed. I'll see if we can get the games affected by the disclaimer added to it

 

If you are maliciously TK'd, especially in ranked, you can contact customer support and report it. Please be aware that you will need to submit a replay of the game, along with the incident's timestamp.

 

To be clear: We will investigate and sanction players in these cases.

 

Hi there MrConway!

 

What you say is all well and nice, but there is a slight problem:

 Please be aware that you will need to submit a replay of the game, along with the incident's timestamp

 

Replays cannot be enabled from the client, nor are they enabled by default. I takes actualy mods or fiddling with client files (one .xml, but still) to enable them, and that goes beyond what most players can or are willing to do. Not meaning to be an ar$ehole, but this needed to be pointed out.

 

[AgarwaenME]

There's a relevant question to this though, where should we send complaints about the total failure of the entire WG EU community team? Ie, who is above them who is in a position to take action when they cost their company money?

[Egoleter]

I can confirm that WoWs reports about chat behavior and similar things were acted upon by the support staff in the past, even though I marked those checkboxes.

 

Just to bring this topic back up as the behavior of the support staff seems to have changed.

 

The last two replies I got in regards to ingame chat violations just pointed me towards the ingame reporting tool (with options not available in WoWs). Sad to see this change happen. If there is political, religous, racist, a combination of those, or similar talk, support should investigate and take action no matter if there is a reporting tool.

 

MrConway any chance to update us on this policy?

[Z_OnkelE]

Just to bring this topic back up as the behavior of the support staff seems to have changed.

 

Indeed it did. For a while CS did work on those tickets but now we are stuck with the karma system... again. But it seems like this depends on who of the employees handles the ticket...