WG-EU Communication

[BlueMoon51]

Guys,

 

Even if I'm sorry to step in on the EN language forums, I think i'll say what I keep saying here and there in WoT, WoWs when it comes to leaks, rumors, speculations on the FR ones... When it comes to something which are not yet in public test :

 

 Please rely on the official portal, facebook or twitter, and not on some rumors, about something that either is not true, either is subject to change. What is on ST should stay on ST, unless officially revealed, and is always subject to change, as it's the same on what is on PT is subject to change.

 

Have a nice day all, thread closed

 

I was just reviewing the end of the leaks thread and came across this............................

 

I know that I am sure I speak for MANY on this board and the game in general when I say that I truly look forward to the day that WG do communicate with the playerbase in Europe in a way that allows us to not have to listen to rumors from elsewhere. However, sadly right now the ONLY information we receive is secondhand or via such sources and honestly it does the game and your company a huge disservice, because you have a great game, a strong and loyal playerbase who are passionate about the game and the plans you have for it moving forward

 

 

     

[Srle_Vigilante]

So you're saying they should share stuff that is still only on papers/untested decisions which will be changed, most probably causing some sort of outrage from some players, on top of all the garbage that they receive from players on a daily bases.

 

Id take that as a pretty good reason.

[Spellfire40]

Subject to Change is a term anybody can understand. But if the leak is Public test its subject to discuss...and not just in some test Forum since anybody can form an somewhat informed opinion from data provided but you Need to see the whole Thing to form a real opinion.

[BlueMoon51]

 

I'm saying that because there is next to no official Communication (Scharnhorst Europe release being a prime example of that) people will grasp at anything I'm not commenting on the validity of the leak(indeed if you read that thread I made the point that the information might well be incorrect). My point is that we need to talk more. 

 

[painless]

So you're saying they should share stuff that is still only on papers/untested decisions which will be changed, most probably causing some sort of outrage from some players, on top of all the garbage that they receive from players on a daily bases.

 

Id take that as a pretty good reason.

 

no, they just need to find bunch of guys/girls that will give at least half crap about their job, so they can avoid future "successes" like "release" fail, and , most recent, but new measure for incompetence even by WG EU standards Scharnhorst announcement fail

http://forum.worldofwarships.eu/index.php?/topic/59529-scharnhorst-and-facebook-announcement-lol/page__pid__1234754#entry1234754 

 

I honestly find it hard to believe that WG EU employs people and pays them any amount of money for that..

[Spellfire40]

So you're saying they should share stuff that is still only on papers/untested decisions which will be changed, most probably causing some sort of outrage from some players, on top of all the garbage that they receive from players on a daily bases.

 

Id take that as a pretty good reason.

 

​You will see outrange anyway from some parts of the comunity. Remember the Torpedowall mess? Statistics proved that said DDs were not geting out on top BUT IT DESTROY THE GAME!!!! (insert poor BB skipers rage here)

Some will cry if there is no Info some will cry if tehre is a lots info thy cant get into the right context.

 

Still the OP is a bit strange. If i understand it corectly whe should igone any Infos from leaks and non ofical sorces?

1. I think most can make up their own mind about that. We are not in some dicatorship were someone has to feed us the Infos THEY want.

2.They not even providing each comunity with the Infos that ARE offical. We have a Topic with Infos from RU Server were some didicated people

Translate changes that WG EU dont brother to get resorces on for us.

3. Its allways good to have a 2ed opinion. use your own brain. Not everthing written down is unbiased or even true.

 

[BlueMoon51]

 

​You will see outrange anyway from some parts of the comunity. Remember the Torpedowall mess? Statistics proved that said DDs were not geting out on top BUT IT DESTROY THE GAME!!!! (insert poor BB skipers rage here)

Some will cry if there is no Info some will cry if tehre is a lots info thy cant get into the right context.

 

Still the OP is a bit strange. If i understand it corectly whe should igone any Infos from leaks and non ofical sorces?

1. I think most can make up their own mind about that. We are not in some dicatorship were someone has to feed us the Infos THEY want.

2.They not even providing each comunity with the Infos that ARE offical. We have a Topic with Infos from RU Server were some didicated people

Translate changes that WG EU dont brother to get resorces on for us.

3. Its allways good to have a 2ed opinion. use your own brain. Not everthing written down is unbiased or even true.

 

 

No my point was simply that if WG want to say we should only listen to official sources, give us some.....

The fact people read as much as they do into leaks like this is largely because there is nothing else.

I agree with you people its upto each persons judgement what they believe and what they don't the world is in a really sad place when "subject to change" notes can't be grasped

[Deamon93]

Personally I think that there should be a WG employee assigned to "public relations"(ie relations between them and the public). A figure like that would at least help.

 

Subject to Change is a term anybody can understand. But if the leak is Public test its subject to discuss...and not just in some test Forum since anybody can form an somewhat informed opinion from data provided but you Need to see the whole Thing to form a real opinion.

 

What he pretty much said is that what's in ST should remain there until further notice(ie when WG deems whatever is under testing ready for implementation). The PT part is that the values there are subject to change, just like in ST(then again it's true also for the live server, values aren't set in stones).

 

 

 

[TheCinC]

 

I was just reviewing the end of the leaks thread and came across this............................

 

I know that I am sure I speak for MANY on this board and the game in general when I say that I truly look forward to the day that WG do communicate with the playerbase in Europe in a way that allows us to not have to listen to rumors from elsewhere. However, sadly right now the ONLY information we receive is secondhand or via such sources and honestly it does the game and your company a huge disservice, because you have a great game, a strong and loyal playerbase who are passionate about the game and the plans you have for it moving forward

 

 

     

 

This.

The line up for the German BBs and British cruisers was decided ages ago, but we get them a few weeks in advance of general release.

Most often, we hear about interesting stuff, that is communicated officially, only because people taking the time and effort to translate information from Russian Q&A sessions.

WG could at least translate those into English and hand them over to community volunteers to translate into their native language, but they don't.

I like the initiative to field questions from the EU forum, but considering the quality of two official interviews this week, reiterating things we already knew, referring to future announcements, or just plain being vague, I can't say I am too hopeful.

One question I want to ask is: why all the secrecy?

Many of us would have been very happy to know the British cruiser line-up earlier, or at least knowing development was proceeding on schedule.

Why not release that information earlier, get some hype going, get feedback from the community.

But I have so many questions..

I would very much like to know if Dunkerque will be released as is, and if so, at least approximately when (days, weeks, months), or if she will be rebalanced due to the savage reviews she has been getting.

I would like to know why Bismarck and all the other German BBs have hull upgrades that are non-historical, while Gneisenau doesn't even get her historical look as an option.

Those who don't want it, will just grind through, there already is a stock and an upgraded hull, why not do something with it?

Why does Bismarck get an expensive permanent camo that shows her midway being repainted, instead of either the original camouflage she had in the Baltic, or the one she had during Operation Rheinübung, never mind why her stock paint scheme is the same for all German battleships, but not historical for her.

This branches are being worked on right now and at what stage of development are there?

What do they have to lose from being a little more forthcoming about these things?

It is not as if there is competition that will release ship X a little earlier than they will..

[Vanhal]

Personally I think that there should be a WG employee assigned to "public relations"(ie relations between them and the public). A figure like that would at least help.

 

 

Knowing WG EU, it would be him:

[mtm78]

Personally I think that there should be a WG employee assigned to "public relations"(ie relations between them and the public). A figure like that would at least help.

 

What do you think community coordinators are? Imo they should also be filling this role ( it's even in their task description iirc ). 

 

Deamon93, on 20 August 2016 - 04:24 PM, said:

What he pretty much said is that what's in ST should remain there until further notice(ie when WG deems whatever is under testing ready for implementation). The PT part is that the values there are subject to change, just like in ST(then again it's true also for the live server, values aren't set in stones).

 

 ^^ this. There is a reason some things are tested internally first. 

 

[Deamon93]

 

What do you think community coordinators are? Imo they should also be filling this role ( it's even in their task description iirc ). 

 

 

 ^^ this. There is a reason some things are tested internally first. 

 

 

True but since Brynd left WG I'm not aware of replacements. Even then having the same staff handle every game puts a lot of workload on the same people(but that's my personal opinion)

[mtm78]

 

True but since Brynd left WG I'm not aware of replacements. Even then having the same staff handle every game puts a lot of workload on the same people(but that's my personal opinion)

 

Yup, exactly. We could use a replacement, and one of the most heard complaints is that for instance NA has a dedicated team for WoWs and EU shares it between different games. Now, since we don't know the actual workload, we can only speculate that it plays a role, but it's very likely one of the impacting factors. 

 

Though we shouldn't confuse this with the issue of 'no leaks/news' from internal testing phases of development. I think the last is very much a decision which has nothing to do with the workload of the community coordinators. 

[Dampfboot]

Does anyone know someone who is writing a master thesis or something in marketing / sales? I could recommend a company for a case study on how not to handle customer relationship management and client communication.

[Spellfire40]

Does anyone know someone who is writing a master thesis or something in marketing / sales? I could recommend a company for a case study on how not to handle customer relationship management and client communication.

 

​Do you still buy said companys products or Play their games? 

 

There was  a lots of neg Feedback on scharnhorst Releases but i see still enogh in game. Whatever you can say about the lack of comunication or Feedback the game itself dont seems to be hit in a negativ way.

[Quallo_Musto]

I think they do a great job considering they are three-four people handling all the WG games and doing the social media thing. Gj guys!

[BlueMoon51]

I think they do a great job considering they are three-four people handling all the WG games and doing the social media thing. Gj guys!

 

As the OP I should say this isn't a personal attack on anyone, if that is indeed the case they need to change the way they do things(and I have no reason to believe that it isn't indeed the case), or accept that the playerbase in the EU will be all over topics like the leaked one from earlier in the week.

[Myrmix]

Does anyone know someone who is writing a master thesis or something in marketing / sales? I could recommend a company for a case study on how not to handle customer relationship management and client communication.

 

EA?

 

I remember some leaks from a former employee of WG who wrote about quite bad work-conditions for the staff in EU (payment, working hours, etc). otherwise there would be more interest in a payed job for community-management, I would imagine.

I only know about 5-10 people who have to take care of communicating with the whole european server (please correct me if i'm wrong). No surprise the informations are lacking.

[Babykim]

FYI:

 

A similar thread on the RU sever is well and active:

 

http://forum.worldofwarships.ru/index.php?/topic/62946-%d0%b8%d0%bd%d1%84%d0%b0-%d1%81-%d0%ba%d0%b8%d1%82%d0%b0%d0%b9%d1%81%d0%ba%d0%be%d0%b3%d0%be-%d1%81%d0%b5%d1%80%d0%b2%d0%b5%d1%80%d0%b0/

 

A double standard? No, we have the better of it, because our forum managers are protecting us from inaccurate information. Thank you!

[cro_pwr]

 

 

 

I  truly look forward to the day that WG do communicate with the playerbase in Europe

     

 

 

 

good one mate, keep 'em comming.

[anonym_EFwxJOPWzlER]

WG the ocean is too OP, my boat keeps sinking, please do something about it

 

[damo74]

I agree with the OP and intend to elaborate more on this. The communication we recieve from WG compared to the NA server is very poor indeed.

[MrFingers]

This issue... It's not exactly new...

[Panocek]

Deamon93, on 20 August 2016 - 04:24 PM, said:

Personally I think that there should be a WG employee assigned to "public relations"(ie relations between them and the public). A figure like that would at least help.

 

What do you think community coordinators are? Imo they should also be filling this role ( it's even in their task description iirc ). 

 

 

And do we have Community Coordinators? Two most noticeable already left

[BlueMoon51]

This issue... It's not exactly new...

 

While I agree it's not new I believe that it sure isn't getting any better either!