Culture of communication. Thanks and complaints

[Userext]

I visit worldofwarships.com time to time and find news and informations about the game. We should start palying on RU servers guys seriously

Anyways this information is directly from worldofwarships.ru translated by google i hope it doesnt suck so much to understant

 

 

In recent months, World of Warships audience has increased significantly. We are pleased that our game has already managed to catch the fancy of so many players. But we must understand: the world is not limited to ships of naval battles. It is a place to communicate a plurality of different cultures and ages. Save this communication free and relaxed and at the same time to protect the players from the negativity and insults - not a trivial task. We would like to elaborate on her decision in our game, in particular the system and complaints. 

The developers are not asleep

More on the PTA, we noticed that with the growth of the game audience increases and the amount of toxic chat messages. What we call a toxic message? It is any message containing insulting other players or profanity. Such behavior is prohibited by the Rules of the game, but not all this stops.

Therefore, the development team has a so-called guardians of order. Every few days they analyze the chat logs (yes, all the messages in each fight). Logs are run through a special dictionary "bad" words. This system allows you to quickly enough to identify many of the violators and write their restrictions on the use chat. The scale of penalties thus progressive: the more often a person gives away, the longer restrictions on chat. And yet, for greater efficiency it needed something else.

Common cause

The solution does not lie on the surface, though it may sound simple and logical. The bottom line is that the culture of dialogue in the game space ships of the world, it seems to us - the common cause. It is necessary for the comfort of the players, and in this respect interested users and developers alike. So the idea was born to promote the system and complaints, introduced with the update 0.4.0.

 

 

 

 

With it, everyone an opportunity to express gratitude to another player, or, conversely, to report on his unsportsmanlike conduct.  
For this, there are several ways:

• Ctrl + right-click (RMB) on the player's nickname in the combat chat;
• Tab + Ctrl + click on the nickname RMB players on the roster;
• RMB click on the player's nickname on the "team score" in posleboevoy statistics. 

These player complaints and thanks determine its "karma." Her figures may be high or low. Every week we collect information on the performance of "Carmen" all the players. Users with "high karma" is awarded to the various game assets - from Flag signals to premium ships. "Low karma" not only reduces the probability of receiving rewards, but also can lead to punishment in the form of restricting the use of instant messaging.

Why not?..

In the first month after the introduction of the system and complaints we noticed a decrease in toxicity in chat games. Certainly, it is a good sign. While some players do not see the need for this instrument, and in general do not share our policy with regard to the culture of communication.

I want to swear in the chat and will be, no matter what you did! If you restrict chat, then I just go!

Please everyone - an impossible task, but we can and strive to make the game comfortable for the majority. And according to our statistics, only less than three percent of the active players are breaking the rules of behavior in chat. It will be a pity if you leave, but in this case we lose one player, and keep dozens of others.

Why not use a regular game mat filter? And that's that!

This alternative we find questionable. If desired, any mat filter can be bypassed. Besides, he could not help prevent normal communication Allied team. For example do not need to go far. Declined the word "ship," and you will understand what I mean.

Why not just add the ability to turn off the chat?

In our view, disable chat affects the possibility of coordinating the team in action. And we play a team and the better players are talking to each other, the better their chances of winning. Our strategy is aimed at combating infringements of themselves, not with their consequences, leading to the inability to properly co-ordinate actions.

Is the restriction on the chat does not interfere with coordination? As a player, offenders communicate with the team?

In the next update we will add a "fast team" - a few messages that are automatically sent to the chat by pressing a particular button. If you have played other games company Wargaming, you could see similar functionality.These messages can be sent and the limitation imposed on the chat.

Because of your stupid system, I was unfairly limiting the chat! What should I do?

A similar problem, any player can always contact the Customer Support Center. Our staff will endeavor as quickly as possible to solve the problem, either remove the restriction, or explain what it was obtained.

Heading

At the moment, we are confident that we are moving in the right direction, and in the future we plan to develop and improve our system. For example, in version 0.4.1 it is "learned" to issue lock automatically when the user receives a certain number of complaints, as well as over time, "wash away" the complaint in order to avoid erroneous sentences.

Also, the system and complaints "overgrown" protection from markups. This means that players will not be able to get involved in special mailing complaints, and comrades on the force - to heap praise on each other.

We continue to work to improve interaction with the player going to make it more intuitive and user-friendly. In the future, the client will display information about the system and not only. The value of "Carmen" will be displayed in the player profile, and when receiving praise or complaints player will receive a notification. 
We are particularly pleased to promote your part. If you have ideas and suggestions for improving the system - share with us in a special section of  the forum.

 

 

[Admiral_noodle]

In the next update we will add a "fast team" - a few messages that are automatically sent to the chat by pressing a particular button. If you have played other games company Wargaming, you could see similar functionality.These messages can be sent and the limitation imposed on the chat.

 

Yay!

[Unintentional_submarine]

"Users with "high karma" is awarded to the various game assets - from Flag signals to premium ships."

 

Well that was a surprise given the responses to questions asked about this. I suppose we can't compliment/report division members right?

 

By the way, what is that graph... I must have missed something.

[Userext]

We continue to work to improve interaction with the player going to make it more intuitive and user-friendly. In the future, the client will display information about the system and not only. The value of "Carmen" will be displayed in the player profile, and when receiving praise or complaints player will receive a notification. 

 

 

FarCry Karma level anybody? 

[Userext]

By the way, what is that graph... I must have missed something.

 

Porbably the % of toxic talk in chat

 

Edit: translated into english now.

[Khitan]

My russian gf says the graph relates to % of toxic messages in chat.

Most of which come from her if I'm playing the game and not paying her attention lol

[Userext]

My russian gf says the graph relates to % of toxic messages in chat.

Most of which come from her if I'm playing the game and not paying her attention lol

 

Already transalated into English mate  but still thanks to your GF

[Unintentional_submarine]

So it was around 9.5% in July and has dropped to 6% now... That's a pretty good progression.

[SBS]

So it was around 9.5% in July and has dropped to 6% now... That's a pretty good progression.

 

It probably more than you can expect from this kind of online game. I am actually surprised. We probably never will see a completely clean chat as anybody can have a bad day and loose control for a min or two.

It is no valid excuse, but it does happen. So I suppose this is rather good news.

[Frank_F_B]

Userext, cheers mate. You are doing the job of ppl who supposed to get paid to communicate,but are not really good at doing exactly that. Kudos to you _0_

[Userext]

 

 

I am sure WGEU will share this information in 1 or 2 days. You are welcome 

[Naatibus]

Well and good if people start using the compliment/report button, on another note i'm guessing the report does get used a lot

 

in any case kudos for the idea, any info if the compliment/report is limited to single use per game per user? and if duplicates are also monitored to avoid possible exploiting of the system?

 

Also is there a way to see your compliments/reports? Not necessarily who made them but the number of each, i need it for my ego trip ;)

[Userext]

Also is there a way to see your compliments/reports? Not necessarily who made them but the number of each, i need it for my ego trip ;)

We continue to work to improve interaction with the player going to make it more intuitive and user-friendly. In the future, the client will display information about the system and not only. The value of "Carmen" will be displayed in the player profile, and when receiving praise or complaints player will receive a notification.

 

in any case kudos for the idea, any info if the compliment/report is limited to single use per game per user? and if duplicates are also monitored to avoid possible exploiting of the system?

 

It works the same way in wot. You can spam the report on that guy but the machine will forget the ones after the first complaint about same issue. So you shouldnt report someone twice it will only waste your complaint. But of course you can report him for playing poorly and misbehaviour in chat.

[MrConway]

I visit worldofwarships.com time to time and find news and informations about the game. We should start palying on RU servers guys seriously

Anyways this information is directly from worldofwarships.ru translated by google i hope it doesnt suck so much to understant

 

 

While we would like to share all information with all of you immediately, its not quite as easy as that for us. When we receive an article like this, we only receive it in English, it then has to be corrected and proofread and then translated into all 7 languages for publication on our portal. I hope you can understand that this is not an instant process

[Dark_Order]

 

While we would like to share all information with all of you immediately, its not quite as easy as that for us. When we receive an article like this, we only receive it in English, it then has to be corrected and proofread and then translated into all 7 languages for publication on our portal. I hope you can understand that this is not an instant process

 

https://translate.google.com/ 

[Userext]

 

https://translate.google.com/ 

 

they cant use google translate. They used to do that at WoT. But people complained about half translated words and meaningless sentences. Tomorrow or late today they will probably post the same thing on WGEU news

[Dagon_NOR]

Is it that difficult to hire someone for the EU branch that is fluent in russian, english and german? Such a person would at least be able to do the initial translation work when a new info shows up.

 

There should be a couple of university graduates all over Europe with a major in russian that are looking for a job if its paid good enough.

[rafparis]

 

While we would like to share all information with all of you immediately, its not quite as easy as that for us. When we receive an article like this, we only receive it in English, it then has to be corrected and proofread and then translated into all 7 languages for publication on our portal. I hope you can understand that this is not an instant process

 

can't you post the english trad first, then the rest after? Many people understand english in Europe... ;)

[Sybeck]

 

I am sure WGEU will share this information in 1 or 2 days weeks. You are welcome 

 

FIFY! 

 

Seriously though.  The important thing about "news" is that it is "new".  If a newspaper took days to report what happened yesterday its only use is for wrapping fish and chips in.  If a news release comes to you in English WGEU then sure proof read it and edit it for spelling, grammar and sense, but at least put that version out immediately.  I would guess that at least 80% of the EU playerbase has some English reading skill and that 100% of the playerbase knows somebody who has very good English reading skill.  Then push out the other language versions when you finally get round to translating them.  By which time my guess would be that everybody would know already from the English release.

[Nechrom]

 

can't you post the english trad first, then the rest after? Many people understand english in Europe... ;)

 

Although there is literally no downside to doing it like that, they constantly turn down those suggestions for whatever reason.

[StuntMan0369]

 

Although there is literally no downside to doing it like that, they constantly turn down those suggestions for whatever reason.

 

But think of it this way; the main complaint here is that it takes an extra day or two to get news, when it's already out in Russia. If they just post it in English, before translating it for the other languages, you're just screwing the non-English readers even more, at the expense of having it released in English. Don't you think they'll start a whine thread about this too? 

 

The best solution, as far as I can see, would be for all sectors of WG (NA, EU, SEA, RU) to receive news (probably from the Russian office at its the HQ so to speak), translate it, and all release at the same time in a coordinated manner. Then there is no, "Oh, RU already have it, why don't we" posts or such. Granted, this makes it more work for WG, especially with time-zone differences and could be argued to be not worth the effort, but just releasing it in English is not the solution.

[MrConway]

For clarification I asked about this particular news item. It appears that the reason it was not published on our portal, is that it is not yet sure if and how this system will be implemented here in EU.  Mea culpa!

 

We will let you know when we have decided how to proceed with this feature!

[Userext]

We will let you know when we have decided how to proceed with this feature!

 

But the feature is already in game isnt it?

[Unintentional_submarine]

 

But think of it this way; the main complaint here is that it takes an extra day or two to get news, when it's already out in Russia. If they just post it in English, before translating it for the other languages, you're just screwing the non-English readers even more, at the expense of having it released in English. Don't you think they'll start a whine thread about this too? 

 

 

Screwing them even more? How? Just because the news gets released earlier in English doesn't mean they don't get translated into the other languages... it isn't some zero sum game here. What is relatively silly is not releasing the English version when you have it. Most of the non-English community have a fair grasp of English anyway (considering that a very significant portion of them have to get their stuff here anyway). The result is that, yes, one group gets the info a little sooner (thankfully it is the group that has the largest secondary language population, so it isn't that bad), but isn't that better than holding it back until everyone has a translation? I seriously don't hope you feel that because someone has it bad, everyone has to have it bad.

[StuntMan0369]

 

Screwing them even more? How? Just because the news gets released earlier in English doesn't mean they don't get translated into the other languages... it isn't some zero sum game here. What is relatively silly is not releasing the English version when you have it. Most of the non-English community have a fair grasp of English anyway (considering that a very significant portion of them have to get their stuff here anyway). The result is that, yes, one group gets the info a little sooner (thankfully it is the group that has the largest secondary language population, so it isn't that bad), but isn't that better than holding it back until everyone has a translation? I seriously don't hope you feel that because someone has it bad, everyone has to have it bad.

 

That's not my viewpoint at all. I'm simply saying by only releasing it in English before the other languages in EU, you're doing exactly the same thing as releasing it in Russia before the entirety of EU, except you hit a bit more of an audience. You can't justify it by saying that he rest of EU should just get it translated from the English section, because the exact same thing will be said to the English section; "Just translate from RU". Remember, this is isn't the 'English' Office, it's EU, it has to cater for all it's supported languages.

 

A situation where different offices communicate news and release simultaneously is the most balanced way of doing things (like I mentioned in my prior post). Don't take me for the "someone has it bad, everyone has to have it bad" type of person you are accusing me of.