Where are the WG employees, community managers,...? Ectar? Tuccy? Ph3lan?

[Tsukotaku]

 

I've been back for a long while now, but thanks.         

 

 

I understand your opinion.  It will perhaps take a leap of faith for you to see that we have a clearer and more complete view of the situation. If the team's work load outside this forum is too great to permit many posts in here, then that is the choice we must make. A degree of flexibility is needed for a team supporting so many different games and so many different tasks.

 

However, not posting here much does not mean you are getting less information from us. When we have information to give, we do give it. Mostly this goes up via articles on the website, though, as that has a much greater reach than stuff in the forums. We also dutifully collect feedback from the forums every week.    The flow of information from developers to players, and from players to developers - that is part of the community team's remit - is still progressing.

 

In saying all this though, as Ph3lan pointed out, we've recently added 2 new coordinators (Ph3lan himself, and MrConway) to the English language team and we're still hiring.  It's quite likely that as our new recruits gain more experience here and as we continue to expand that conversely this allows for a higher likelihood of forum posts.

 

My post was mainly pointed toward the lack of community activities or incentives such as contests and so on.

[Brynd]

 

My post was mainly pointed toward the lack of community activities such as contests and so on.

 

Then the good news here is that contests are on the way.  Both those we organise ourselves and those that the community contributors do with our support.

 

I'm sorry, I made it sound like my previous post was just a reply to your post. Most of it was intended to be more generally to the whole thread.

[Vanhal]

I'm actually not bothered at all that we have no contest. Events that go basically outside a game and only handful of people can benefit from it is always worse than for example ingame mission (even a hard one), when everyone have a chance (because everyone here play the game and not everyone reads the forum or watch the streams or whatever).

 

Sadly, we lack anything other than the contests too.

 

EDIT: I hope that it would end tomorrow.

[Tsukotaku]

 

Then the good news here is that contests are on the way.  Both those we organise ourselves and those that the community contributors do with our support.

 

I'm sorry, I made it sound like my previous post was just a reply to your post. Most of it was intended to be more generally to the whole thread.

 

I'll look forward to it. Thanks for the clear answer. This is the type of positive reaction to our thoughts I would like to see more often on this forum.

[xenomic]

 

The flow of information from developers to players, and from players to developers - that is part of the community team's remit - is still progressing.

 

In saying all this though, as Ph3lan pointed out, we've recently added 2 new coordinators (Ph3lan himself, and MrConway) to the English language team and we're still hiring.  It's quite likely that as our new recruits gain more experience here and as we continue to expand that conversely this allows for a higher likelihood of forum posts.

 

What part of this is "progressing" and from which level? From "-100" to "-50"? There is no such thing as communications from devs, like this at .ru forum.

[Wischmob_von_Eimer]

I have been reading most of the active threads, but I don't like to butt in unless I have something valuable to contribute 

 

Small question:

 

What is something "valuable" to you?

 

Because right now there is a ton of open questions circling around the forum that get completely ignored like this thread:

 

http://forum.worldofwarships.eu/index.php?/topic/30447-issues-before-release-game-is-not-yet-ready/

 

or multiple other open questions like:

 

- do we get a propper system for ingame communication?

- is unified gold just moved to a later date or canceled completely?

- what about known "op" and "up" ships like Cleveland or Furutaka?

- what about the training room?

- what about selling upgrades?

- will you fix or change the ingame economy?

=> does the economy work like intended?

- what about fast leveling your captains?

- will there be any other use for premium ships aside from increased income?

=> i.e. will we at any point be able to do something with the metric crabton of free xp that we accumulated on an ship bought with real money, aside from using even more real money?

 

I do understand that you will not have a final answer to any of these questions, but for example, last time when the unified gold question appeared Ectar simply left the thread, bravo. The right answer would have been "I will check this" or something similar, same for the other questions and problems.

 

But right now all you guys do is stay silent, no matter what, and that is useless, whereby even the aknowledgement of a problem has value to the community, because at least we would know you had listened.

 

 

And whoever came up with the idea to move the comment section for news to the front page is an idiot. I tried to find any response from a WG Staff Member in the announcement News for the release of the game and did not find a single one. This may because there was none or because there is simply no useable interface to find one. And no one of you did adress the backlash that went on here because of this news and the state the game is in right now, no one....

 

 

Actually, Ectar himself mocked someone who asked if there realy where community staff ... there was not a single answer by one of you guys in a week. Thats [edited] and you know it, especialy when there where multiple threads discussing rather important stuff.

 

 

 

So... no, I am not buying your "explanation", you guys screwed up big time since 2nd half of closed beta. FFS, we right now get more reliable patch notes from Asia and NA and even important stuff like not completely unified Accounts comes over from other servers and takes days to get a response from you... I dont know what we should call this, but community support is something different.

 

 

I at least hope you guys do not "work" realy like you showed us in your "recruiting" video....

[Shepbur]

or multiple other open questions like:

 

- do we get a propper system for ingame communication?

- is unified gold just moved to a later date or canceled completely?

- what about known "op" and "up" ships like Cleveland or Furutaka?

- what about the training room?

- what about selling upgrades?

- will you fix or change the ingame economy?

=> does the economy work like intended?

- what about fast leveling your captains?

- will there be any other use for premium ships aside from increased income?

=> i.e. will we at any point be able to do something with the metric crabton of free xp that we accumulated on an ship bought with real money, aside from using even more real money?

Would have commented on some of your later stuff too, but now i see your main issue is that you're asking closed questions which can't really be answered without giving away NDA information from within the company which for a reason - isn't yet publicly available. And then there's stuff like saying "this is crap, why don't you do what i tell you?" with alot of other people saying completely the opposite thing - so nothing is done as the community is equally divided.

 

Unified gold is still going to be a thing, Training rooms will be a thing, but they need to actually add it into the game in the way they want it to be used, not via the work-around that many people have (and shouldn't have!), there's not going to be a way to accelerate your commander's training (has been stated alot of times before), and what do you class as a "proper" communication system? Isn't that what we currently have? I mean idk about you, but i can talk to people privately, in a group with several people or in a public chat area... What more do you want, and how would you implement it?

 

And FYI, most of the NA/SEA patch notes come from the EU team >.>

[Wischmob_von_Eimer]

Unified gold is still going to be a thing, 

 

This has neither been confirmed nor denied, thats the point. Right now no one knows anything, 2 weeks after the "reveal", nothing. We dont even know if Ectar or someone else is going to ask WG Main about this kind of stuff, because he simply left the thread.ö

 

 Training rooms will be a thing

 This has neither been confirmed nor denied, same for replays tbh. Since the first "how to modify your .ini to activate replays" post months ago therewas complete silence regarding this topic, even though it is requestet heavily.

 

 there's not going to be a way to accelerate your commander's training

 Wich leaves still the question open on what to do with free xp in ships we already payd money for.

 

and what do you class as a "proper" communication system? 

Thats the point where I seriously question your motives. It should be pretty clear that a heavily teambased game like WoWs needs tools for quick and uncomplicated communication, especialy on the EU server with multiple languages. Right now we can write eachother to do something, but as WoT, a game based on the same freakin engine, showed there is way more usefull stuff, like:

 

- pinging the map and actually knowing who pinged the map.

- team-commands like "Protect the base"

- personal commands like "XYZ follow me"

 

I cant take you seriously when you think the piece of junk of a chat system we have right now is in any way usefull for propper communication in matches, or outside of them for that matter, just watch the video in the thread linked by me.

 

 

 Would have commented on some of your later stuff too, but now i see your main issue is that you're asking closed questions which can't really be answered without giving away NDA information from within the company which for a reason - isn't yet publicly available.

In case you missed my point, I was not requesting complete and 100% correct answers, I was just requesting that the community team aknowledges certain problems and tells us that this or that will be looked at or that they ask at WG Main whats up with "X" or "Y". Thats the whole problem.

 

 

 

 And FYI, most of the NA/SEA patch notes come from the EU team >.>

 

Wow.... You do realize what you just wrote? You freakin told us that WG EU spends time to create patch notes for WG NA/SEA, sends them to them and then lets us wait for multiple days until releasing them to us... If that would be true then that would be a desaster, because there would be no reason not to give us the patchnotes and similar information on time....

 

Srsly, are NA and SEA more important than EU?

 

Because looking at their events, discount etc. one sure as hell gets this picture.

[Sharana]

- do we get a propper system for ingame communication?

- is unified gold just moved to a later date or canceled completely?

- what about known "op" and "up" ships like Cleveland or Furutaka?

- what about the training room?

- what about selling upgrades?

- will you fix or change the ingame economy?

=> does the economy work like intended?

- what about fast leveling your captains?

- will there be any other use for premium ships aside from increased income?

=> i.e. will we at any point be able to do something with the metric crabton of free xp that we accumulated on an ship bought with real money, aside from using even more real money?

I will answer you with info avalible on the russian forums and info from real live meetings with devs (which they make sometimes in different cities). That stuff is not on the portal news for the majority (forum is visited by minority, the active part is even lower) and as you clearly understand WG is doing the portal part for the mass, same as russian community staff. The actual info usually comes from different developers themself who visit a forum in their language and take part in discussion. Or ones who open topics and gather feedback like the MM one where I had conversation with the MM guy today and made him admit that they allowed exploit with the mirror CV + division (8 CV + 10 BB will meet 8 CV, so if you don't want to meet Midway in the enemy team division up with tier 8 CV). The different departments (like UI, audio, etc) read the feedback concerning their work (don't reply in 99.99% of the cases but read it all). WG EU+NA+Asia send weekly (not sure how frequently) reports from the feedback sections and not only the english one. You probably understand there is no way the russian devs will come read the english/polish/german.../japanese/chinese feedback...

 

Now on the question:

- it didn't come to WoT all at once, it was improved in the time. Basic functionality will most likely come with the next big patch and was already on the Supertest.

- "follow the news". They don't say anything concrete.

- Furutaka was buffed, Cleveland is not the Cleveland from CAT, you can look at the stats yourself. Also by current plans Cleveland will be moved on tier 8 in the new USN CL branch when it's avalible.

- they will come when they are reworked (without the bots, they are developers and testers tool). Low priority for now, but will come.

- they are well aware of that and working on it. Store was not planned, but the feedback was analyzed and they will find a way to provide us with the wanted option one way or another.

- economy changes (not tiny adjustments) are not planned for now. Yes it's pretty much working as intended.

- accelerated training won't come and was said many times. If you don't like to see the exp don't look at it. You buy premium ship for the ship itself and farm credits while training the captain in the process.

- no for now.

 

[MrFingers]

Et voila, it seems that maybe via this topic something kicked back into life & gear a bit.

 

[xCaptainObviousx]

It would almost seem so.

[RepSrb]

So, where are the community managers, employees, devs,... in this (English) part of the forums? There is some activity in the Polish branch, just a damn shame I don't understand Polish.

The game will go to 0.5.0, and will be released tomorrow, less than 24h away, and yet there is no-one to be found. A quick scan learns me that all of them are logged in and "seeing" the forums, with the scarce post in topics that don't regard gameplay, stats,... Meanwhile the "News and Announcements" haven't beent updated since the beginning of August, with the exeption of the announcement that MrConway is now part of the team. Last true newsitem dates back to a staggering JULY 3RD! After that a complete silence in regard to everything (patchnotes, rebalancing, economics,...)

 

Meanwhile in "General Discussion" the melting pot is brewing, people are getting more and more discontent, yet nobody from the staff is here to be seen (yes, they are 'seen', but they don't react to anything). Is it a matter of not willing to care? Not wanting to care? Ignorance? Something else? The facebook gets updated every once in a while, but no thorough questions are answered, nor are there any reactions to complaints...

 

 

Joehoe? Anyone here??? Do we have to fend for ourselves now that the staff has abandoned everything?

 

 

 

ofcourse they went awol after that disasterous CV nuke patch , they had alot of explaining to do , ...

also there are no events,  if there was and they tried to make them they would be posting since everyday about it , its catch 22 and since they dont they avoid being asked about  it and go awol again...

also after so many sold tirpitzes lets enjoy and spend money time  , who cares how game balances let the players suffer the consequence....

[Kokos78]

Patience is the greatest attribute a person can have.

 

Will your life change if you learn something today or tommorow (regarding the game ofc)

 

Not even RU knows what will happen,in Marketing language this is called "Hype",something that they really know how to do unfortunately

 

ΟP didn't asked for details of future updates. Nothing to do with impatience, just a simple ''Get ready guys we're launching'' thread one day before the official release of the game would have gone a long way.

 

Edit: Btw there's a major difference between I'm playing it smart and not letting anything important leak out so I can keep feeding the hype. And not even bother communicate with the community I'm a community manager of. Although I must admit that this time we at least know the release date, last time with CBT to OBT we didn't even knew that.

[Ubertron_X]

 

ΟP didn't asked for details of future updates. Nothing to do with impatience, just a simple ''Get ready guys we're launching'' thread one day before the official release of the game would have gone a long way.

 

Exactly this. I have been looking for some/any announcement since Monday this week. One would believe announcements ~3 days before any major event should be possible.

 

Unless WG does not consider the release of their own game a major event...

[Arakus]

 

Exactly this. I have been looking for some/any announcement since Monday this week. One would believe announcements ~3 days before any major event should be possible.

 

Unless WG does not consider the release of their own game a major event...

 

Seems they forgotten that they released their game, must be not soooo important for them.......

[anonym_4ARYRGP9CXc5]

Have had an answer on a PM from Ph3lan just today, after only few minutes IIRC.

 

Them not posting much may have something to do with the way people write to get a response in the first place. Ectar wrote a week or so that he'd think twice before coming out and answering to something on the forums since there are a few people around who like to get agressive and try to sidetrack threads.

 

Better hide then, a few trolls are very dangerous.

[Takru]

 

Better hide then, a few trolls are very dangerous. Puish the community for a few, cause we aint got no balls. Sounds like a cheap excuse to me

 

How about less trolling and flaming and instead try to formulate what you want to get across in a more polite manner? You know, you are setting the tone and if you chose a harsh note, people are less likely to listen.

[Suranis1]

Sadly dealing with trolls is part of a community managers job and its the worst part of it. Sadly the most effective tool at their disposal is the banhammer, and liberal use of it makes the trolls whine off to easier pastures. Letting them roam free to the extent that you are afraid to come out solves nothing. If you feel like that, its long past time to ban them from forums as they are not contributors.

[Gatt]

 

Exactly this. I have been looking for some/any announcement since Monday this week. One would believe announcements ~3 days before any major event should be possible.

 

Unless WG does not consider the release of their own game a major event...

 

Or maybe, all considered, the actual release sadly *is not* a major event.

[Brynd]

Et voila, it seems that maybe via this topic something kicked back into life & gear a bit.

 

In this topic, maybe. In general though, with the team increasing in size, it's proceeding as planned.  Even with forums being only a small part of the Community team's work load, we can't be visible all the time in each of our 7 game forums, but we're definitely wanting to interact regularly here. 

 

I'm not a big fan of discussing our procedures and work load in a public place. At the end of the day there will always be some who will take issue with what we do and say, no matter what we do and say. People tend to be less vocal when they're happy and content. Unfortunately no matter what, we cannot satisfy everyone. 

 

We will continue to inform - mostly via the website, sometimes via Facebook, or here. We will continue to collect your feedback from here, Facebook, and the website comments.