Where are the WG employees, community managers,...? Ectar? Tuccy? Ph3lan?

[Mister_Greek]

Dear OP,

 

If WG staff responded to each thread that its created,they would have to start an abstistence from all natural things in life,like pooping,eating,drinking beer etc.

 

You will get a response if your thread is constructive,you have a serious problem going on, etc.

 

You will notice that 99% of forum topics,including yours,are childish whine about a bunch of different adpects of the game,like "People are leaving WG do something" "I will stop playing CV" and many others.

 

The world does not revolve around you.You create a topic demanding what,attention?An answer?An answer to what exactly? 

 

As it has been noted by some already,rven if devs gave you a straight answer about something,people will whine even harder.

 

Instead of creating threads like this,take your time and think how many of these whine threads have everyday.Realise that the world does not revolve around you.

 

And cut the crap about the responses,if you go to the RU forum you will see a crapstorm of whine,despite the fact that they are in direct contact with the Devs

[Sharana]

 

Devs are opened about the game.. in the RU forums. There you can see all kind of dev threads, post, Q&As, news etc..

Yet there is absolutely nothing about the release tomorrow, 0.5.0, etc. They know only about the MM changes, same as us. I don't know what more you expect here if there is nothing on RU either.

[xCaptainObviousx]

Yet there is absolutely nothing about the release tomorrow, 0.5.0, etc. They know only about the MM changes, same as us. I don't know what more you expect here if there is nothing on RU either.

 

This, very much this.

 

Have a +1

[MrConway]

Why don't you lock that section then?

 

We will have a look into starting up the cross-posting of news articles to the forum again, it makes it easier for us to communicate with you guys, at least regarding the latest news.

 

Conway has been posting on the WoT forums quite a bit since he joined.

Not sure if he's allowed on the WoWS forums. 

 

I have been reading most of the active threads, but I don't like to butt in unless I have something valuable to contribute 

[MrFingers]

Pretty much, this.

 

Glad you chimed in (no, really, I truly am glad!). And yes I do understand that there are busy times ahead with the Community Events and the likes, but don't forget to cater your digital community ;). No need to participate in discussions, especially not when it's a fountain of vitriol, but at least post something at regular intervals, start a topic, bring some news,... That would have prevented this topic, and maybe (probably even?) made the other "whining"-topics more mild, since there is evidence in your posts, and it doesn't come down to guessing, shouting, "I've heard viavia that it is like that",... like it's now the case.

 

@Mister_Greek: Isn't the task of the Community Managers to be present on the forums? The vacancies on the portal explicitly says "Actively communicate through forum postings", which is something I didn't see happening here. And so I wondered where they went. I also know the reputation of the RU-server (as long as Google Translate helps me with that), as I am with the NA-server, and all in all it's not that bad in here... So the more surprising it is to see that they have direct contact with the devs & comm.management despite their erratic behaviour, and we haven't. If you wish to classify that as "childish whine", be my guest, but IMHO it's just a call for information, and trying to figure out "why the other servers have, and we haven't".

[Takru]

Besides, there are people in all communities who have the ability to read foreign languages. Whatever is posted by WG officials on any of the different forums will inevitably be translated into all the others, often sooner than you think.

 

Even if you don't speak any foreign language, you can still deduct a lot of the meaning by heading to an online translation site of your choice.

[xCaptainObviousx]

 

We will have a look into starting up the cross-posting of news articles to the forum again, it makes it easier for us to communicate with you guys, at least regarding the latest news.

 

 

I have been reading most of the active threads, but I don't like to butt in unless I have something valuable to contribute 

 

I want you to know that I really appreciate you taking your time to respond, I hope you'll be able to keep it up. 

 

A word of warning though: A lot of us have quiet a bit of dammed up frustration and it will probably be dumped on you, try to not take it too personally. 

[Realtbhuion]

Besides, there are people in all communities who have the ability to read foreign languages. Whatever is posted by WG officials on any of the different forums will inevitably be translated into all the others, often sooner than you think.

 

Even if you don't speak any foreign language, you can still deduct a lot of the meaning by heading to an online translation site of your choice.

 

thing is,there,  it's... not very professional ( nor particularly good business sense. ) for a company to be relying on the community to translate stuff via google translate, in order for the community to receive information. that verymuch sends the message to the community that has to rely on the translations that the company doesn't give a toss about that community. given that there's an existing gripe about the relative dearth of events etc, relative to NA and RU servers, compounding the impression of not really valuing the community/customers this way is... questionable, at best.

[ShipComrade]

My Red Tracker logs all Developer posts from NA, EU & RU integrated with Google Translate. 

http://shipcomrade.com/redtracker.html

 

Makes it nice if you are unable to read Russian, Polish, German, etc. Translation isn't 100%, but you can usually understand what they are discussing.

 

Currently over 4000 developer posts logged and searchable

[Mister_Greek]

MrFingers you said that yourself " be present in the forums"- They are

 

"Actively participating in the discussions" -Ive seen quite a lot of Ph3lan and MrConway's posts.Ectar has other more important jobs to do,Capt_Desastre and Tuccy are mainly the handlers of ST so they rarely post here.

 

I dont get what you want,a response to every topic created??? Thats virtually impossible

 

As for the topic,yes i still consider it childish because it has no purpose in it...

 

Try to find something else to voice your frustration,no one will take you seriouly otherwise

 

 

[Takru]

 

thing is,there,  it's... not very professional ( nor particularly good business sense. ) for a company to be relying on the community to translate stuff via google translate, in order for the community to receive information. that verymuch sends the message to the community that has to rely on the translations that the company doesn't give a toss about that community. given that there's an existing gripe about the relative dearth of events etc, relative to NA and RU servers, compounding the impression of not really valuing the community/customers this way is... questionable, at best.

 

Well, you may have to calculate some time differences in there as well. For example: The first I read about a server downtime to apply a patch was on the asian webpage. A few hours later, I read a posting which had the new matchmaking tables in it on this forum. Communication across the globe is an issue in any business.

[Takru]

My Red Tracker logs all Developer posts from NA, EU & RU integrated with Google Translate. 

http://shipcomrade.com/redtracker.html

 

Makes it nice if you are unable to read Russian, Polish, German, etc. Translation isn't 100%, but you can usually understand what they are discussing.

 

Currently over 4000 developer posts logged and searchable

 

Wasn't aware something like this existed, thank's for sharing.

[Ph3lan]

Glad you chimed in (no, really, I truly am glad!). And yes I do understand that there are busy times ahead with the Community Events and the likes, but don't forget to cater your digital community ;). No need to participate in discussions, especially not when it's a fountain of vitriol, but at least post something at regular intervals, start a topic, bring some news,...

 

I understand where you are coming from. However it is not only about being busy, it is also about posting something that is relevant and answering questions we can answer.

Being active on the forums and working on community events is also only a part of our responsibilities, we have lots of other stuff to work on that's less visible than our forum presence. That being said, our team is getting bigger, so you should see us posting more in the future

 

 

 

 

[Crooq_Lionfang]

Oh, Brynd reading, looks like he recovered from his illness. Welcome back!

[Jaeger_Bomb_Meister]

So Ectar gets paid to stay in the hiding? Hey, I've got to try that as well when I'm a receptionist in a lobby. It will make the guests sure feel welcome and understood!

 

Staying away and "refusing to answer because some people are rude" is sure going to fix the current climate in the forums? Now there isn't any information, people just have to speculate, guess, second-guess,... Just let it keep fermenting and rotting, and on one day the "defecation will hit the ventilator" (the literate version of "crap will hit the fan") and the damage to the reputation of WG will be done. Don't forget: "reputation comes by foot and goes by horse". Indeed, some persons can be harsh, but the majority of the forum posts their complaints/issues/... in a direct, but polite fashion. Now the topics are becoming self-moderating, with ordinary forumites looking after eachother and seeing that stuff doesn't derail in flaming and cursing. We're nowhere as bold and rude as the going is on the NA-forum, but they have active managers and WG employees. So... why don't we?

 

They need more staff....they told us this a while back....seems like theres not much to say at the moment anyway.......keep using Beta Feedback Forum....as posts read and relevant collected for further consideration etc.

do need someone to hold your hand and take you the toilet?

[DreadArchangel]

I think what the main thing that is getting people a tad annoyed is that we are coming to the opening of the game, and there has been next to nothing about it on the forums of late, I mean its happening tomorrow, are they releasing  a new tree with the opening , are they releasing 2 new tree's with it, and with that I mean the german and russian tree's, what new prem ships if any are the releasing to coincide with the launch, things like these.

[Mister_Greek]

Patience is the greatest attribute a person can have.

 

Will your life change if you learn something today or tommorow (regarding the game ofc)

 

Not even RU knows what will happen,in Marketing language this is called "Hype",something that they really know how to do unfortunately

[EsaTuunanen]

 

However it is not only about being busy, it is also about posting something that is relevant and answering questions we can answer.

And it would be total waste of the time answering the usual daily "Torps are OP because I can't think ahead" etc threads.

 

Though one thing I would suggest is better informing about game updates concerning functionality of replays.

Knowing well in advance would help players to know when it's time to look into recording those best moments/matches into video.

 

[bikes02]

I think what the main thing that is getting people a tad annoyed is that we are coming to the opening of the game, and there has been next to nothing about it on the forums of late, I mean its happening tomorrow

 

Totally agree with you

 

+1

[Tsukotaku]

 

I understand where you are coming from. However it is not only about being busy, it is also about posting something that is relevant and answering questions we can answer.

Being active on the forums and working on community events is also only a part of our responsibilities, we have lots of other stuff to work on that's less visible than our forum presence.

 

Exactly. You're neglecting part of your responsibilities. That's an established fact.

 

I wish I would be able to get paid at my job just by doing part of my responsibilities.

 

Without to mention that OP has additionally raised another valid point regarding the mentality of certain elements in WG Paris staff, and the consequences that is bringing along.

[LooneyBin]

tbh, i kind of understand why Ectar and Co stays "hidden" at some points, i mean, i can't be easy to satisfy us, especially not considering the "demands" a lot of people have regarding info from Ectar etc....

so, my hat's off for Ectar and co for sticking with us for this long (and considering that Ectar has basicly been alone in WG Eng for a month or so)..

[ilhilh]

 

Exactly. You're neglecting part of your responsibilities. That's an established fact.

 

I wish I would be able to get paid at my job just by doing part of my responsibilities.

 

It isn't up to you to decide what their work priorities are.  Just because it is listed in their job description doesn't mean their superiors are not telling them to do other things with their time.  Stop insinuating that they are only doing part of their job because it doesn't suit you.

[WhiskeyWolf]

I wish I would be able to get paid at my job just by doing part of my responsibilities.

 

Come on Tsu, don't beat them over the head with that fact. Imagine being in there place, imagine what kind of a dead-end of a carrier you would have to arrive at to be working for WGEU. That's only a level above selling shoes.

[Tsukotaku]

 

It isn't up to you to decide what their work priorities are.  Just because it is listed in their job description doesn't mean their superiors are not telling them to do other things with their time.  Stop insinuating that they are only doing part of their job because it doesn't suit you.

 

We can only rely on available information, which is their recruiting form (The same as the NA vacancies) when it comes to specifically this. If their superiors are telling the Community Team to focus their entire working time on different tasks (What and where at top of that) from what they've been mainly haired for, then there's a critical management issue here. It's affecting the community at some negative degrees, arrived at this point.

 

NA = Does.

 

EU = Doesn't.

 

Like I've previously said multiple times, it's a fact that there are problems over this region. You can't deny it.

 

You know...  in the first place it's not like we're complaining because we have fun. Reality is totally different and far from that. We complain because we do care about World of Warships and it's sad to see how the reins are being handled.

[Brynd]

Oh, Brynd reading, looks like he recovered from his illness. Welcome back!

 

I've been back for a long while now, but thanks.         

 

 

Exactly. You're neglecting part of your responsibilities. That's an established fact.

 

I wish I would be able to get paid at my job just by doing part of my responsibilities.

 

I understand your opinion.  It will perhaps take a leap of faith for you to see that we have a clearer and more complete view of the situation. If the team's work load outside this forum is too great to permit many posts in here, then that is the choice we must make. A degree of flexibility is needed for a team supporting so many different games and so many different tasks.

 

However, not posting here much does not mean you are getting less information from us. When we have information to give, we do give it. Mostly this goes up via articles on the website, though, as that has a much greater reach than stuff in the forums. We also dutifully collect feedback from the forums every week.    The flow of information from developers to players, and from players to developers - that is part of the community team's remit - is still progressing.

 

In saying all this though, as Ph3lan pointed out, we've recently added 2 new coordinators (Ph3lan himself, and MrConway) to the English language team and we're still hiring.  It's quite likely that as our new recruits gain more experience here and as we continue to expand that conversely this allows for a higher likelihood of forum posts.