[R7S] Wulf_Ace Players 2,179 posts 12,306 battles Report post #1 Posted December 31, 2022 Ok the question will be more of a technical nature but maybe somebody can help. I have home internet and mobile internet, sometimes when holidays are or weekends are home internet can be a bit laggy, so I go to mobile internet and then its ok. (they are different providers). That worked for years, but since last patch something happened and now when I go to mobile internet, I keep getting disconnected from the game, internet works and its says its connected but the game keeps disconnecting. So I though I might be the problems, so I said to my friend who plays the game to try the same thing, to try to connect to the game using mobile internet, SAME problem, he keeps disconnecting even though it says internet is working and its connected.>>>? Has something change in the game that keeps disconnecting? I ve tried to turn off firewalls, same problems continues. I have no idea why is that happening, can somebody help??? Share this post Link to post Share on other sites
RenamedUser_92906789 Players 5,828 posts Report post #2 Posted December 31, 2022 16 minutes ago, Wulf_Ace said: Ok the question will be more of a technical nature but maybe somebody can help. I have home internet and mobile internet, sometimes when holidays are or weekends are home internet can be a bit laggy, so I go to mobile internet and then its ok. (they are different providers). That worked for years, but since last patch something happened and now when I go to mobile internet, I keep getting disconnected from the game, internet works and its says its connected but the game keeps disconnecting. So I though I might be the problems, so I said to my friend who plays the game to try the same thing, to try to connect to the game using mobile internet, SAME problem, he keeps disconnecting even though it says internet is working and its connected.>>>? Has something change in the game that keeps disconnecting? I ve tried to turn off firewalls, same problems continues. I have no idea why is that happening, can somebody help??? Its not if your internet is working or not. Its how stable your connection is to WGs servers. Im sorry but you would need to test your connection to wgs server using a specific software such as "ping plotter". That would tell you if your connection between your pc and wows servers is stable enough. I would also suggest contacting wg support as they might give you some pointers. Gl. Share this post Link to post Share on other sites
[R7S] Wulf_Ace Players 2,179 posts 12,306 battles Report post #3 Posted December 31, 2022 12 minutes ago, RenamedUser_92906789 said: Its not if your internet is working or not. Its how stable your connection is to WGs servers. Im sorry but you would need to test your connection to wgs server using a specific software such as "ping plotter". That would tell you if your connection between your pc and wows servers is stable enough. I would also suggest contacting wg support as they might give you some pointers. Gl. How come then me and my friend have the same problem? and we are not on the same internet Share this post Link to post Share on other sites
[THESO] KillStealBoss Players 12,123 posts 62,182 battles Report post #4 Posted December 31, 2022 51 minutes ago, Wulf_Ace said: How come then me and my friend have the same problem? and we are not on the same internet Maybe they provider is suffering from ping issues? My one was overloaded on March and April (due to Ukrainian refugees) and it was horrible to connect and play the game. Hard to explain why this happens. Cause if it was fine in-game bugs or server issues - then those disconnects would occur even with normal internet connection. Share this post Link to post Share on other sites
[HAKUY] Yosha_AtaIante Players 8,032 posts 19,168 battles Report post #5 Posted December 31, 2022 11 minutes ago, KillStealBoss said: Maybe they provider is suffering from ping issues? My one was overloaded on March and April (due to Ukrainian refugees) and it was horrible to connect and play the game. Hard to explain why this happens. Cause if it was fine in-game bugs or server issues - then those disconnects would occur even with normal internet connection. The mobile infrastructure is the same no matter the provider, they use the same hardware access points for mobile therefore if one suffers most times all other suffer Share this post Link to post Share on other sites
[THESO] KillStealBoss Players 12,123 posts 62,182 battles Report post #6 Posted December 31, 2022 5 minutes ago, AtaIante said: The mobile infrastructure is the same no matter the provider, they use the same hardware access points for mobile therefore if one suffers most times all other suffer Yeah I was talking about the non-mobile connection if it's also making disconnections. 1 Share this post Link to post Share on other sites
[HAKUY] Yosha_AtaIante Players 8,032 posts 19,168 battles Report post #7 Posted December 31, 2022 34 minutes ago, KillStealBoss said: Yeah I was talking about the non-mobile connection if it's also making disconnections. Sorry, my bad. Well that could only be answered by analyzing Ping plotter or similiar programs Share this post Link to post Share on other sites
[S-N-W] LukkaiCH [S-N-W] Players 547 posts 13,817 battles Report post #8 Posted January 1 Vor 10 Stunden, AtaIante sagte: Sorry, my bad. Well that could only be answered by analyzing Ping plotter or similiar programs The OP was talking mobile connection though. So your point may well be valid. Share this post Link to post Share on other sites
Panocek Players 13,176 posts 13,617 battles Report post #9 Posted January 1 16 hours ago, Wulf_Ace said: How come then me and my friend have the same problem? and we are not on the same internet No matter ISP, they all use shared routing and then Frankfurt I think is infamous for its overloaded/clogged routing nodes. Think of intercity roads/highways - so what you live in district A, your friend in district B of the same city, when both of you need to take road 5 to get to nearest city. 1 Share this post Link to post Share on other sites
[THESO] KillStealBoss Players 12,123 posts 62,182 battles Report post #10 Posted January 1 3 hours ago, LukkaiCH said: The OP was talking mobile connection though. So your point may well be valid. Yup. I just said that if he got same disconnects while using the home internet, it means that maybe there's some issues with the game/WG servers. But if not, that means the mobile network might be overloaded/having stable connection issues. Share this post Link to post Share on other sites
[HAKUY] Yosha_AtaIante Players 8,032 posts 19,168 battles Report post #11 Posted January 1 1 hour ago, Panocek said: No matter ISP, they all use shared routing and then Frankfurt I think is infamous for its overloaded/clogged routing nodes. Think of intercity roads/highways - so what you live in district A, your friend in district B of the same city, when both of you need to take road 5 to get to nearest city. That's the best explanation for this type of problem tbh. Share this post Link to post Share on other sites
[SCRUB] Leo_Apollo11 Quality Poster 7,146 posts 31,562 battles Report post #12 Posted January 1 Hi all, 18 hours ago, Wulf_Ace said: Ok the question will be more of a technical nature but maybe somebody can help. I have home internet and mobile internet, sometimes when holidays are or weekends are home internet can be a bit laggy, so I go to mobile internet and then its ok. (they are different providers). That worked for years, but since last patch something happened and now when I go to mobile internet, I keep getting disconnected from the game, internet works and its says its connected but the game keeps disconnecting. So I though I might be the problems, so I said to my friend who plays the game to try the same thing, to try to connect to the game using mobile internet, SAME problem, he keeps disconnecting even though it says internet is working and its connected.>>>? Has something change in the game that keeps disconnecting? I ve tried to turn off firewalls, same problems continues. I have no idea why is that happening, can somebody help??? What ISP? THT? A1? TELEMACH? Can you please try the PINGPlotter and post screen? https://eu.wargaming.net/support/en/products/wot/article/10252/ Leo "Apollo11" Share this post Link to post Share on other sites
WildWind84 Players 604 posts 15,961 battles Report post #13 Posted January 1 23 hours ago, Wulf_Ace said: Ok the question will be more of a technical nature but maybe somebody can help. I have home internet and mobile internet, sometimes when holidays are or weekends are home internet can be a bit laggy, so I go to mobile internet and then its ok. (they are different providers). That worked for years, but since last patch something happened and now when I go to mobile internet, I keep getting disconnected from the game, internet works and its says its connected but the game keeps disconnecting. So I though I might be the problems, so I said to my friend who plays the game to try the same thing, to try to connect to the game using mobile internet, SAME problem, he keeps disconnecting even though it says internet is working and its connected.>>>? Has something change in the game that keeps disconnecting? I ve tried to turn off firewalls, same problems continues. I have no idea why is that happening, can somebody help??? Try complete deinstall game (including WGC), deep scan comp. After that take update of all your's component (including windows, graph etc...) and if you play on laptop check for new updates. After all that - install again all, it is possible you will need play on lower graph than usuall. Also, change port in game and make news "seen" (left corner in every unopened news). Good luck. EDIT: Check also in your's windows internet setup and ingame setup for internet, speed etc... EDIT 2: Now I see you are in Cro. First of all - contact your's provider, if that doesn't help - try what I write here. Share this post Link to post Share on other sites
[BS4] SeaWolf7 Players 1,818 posts 10,056 battles Report post #14 Posted January 1 On 12/31/2022 at 3:11 PM, Wulf_Ace said: Ok the question will be more of a technical nature but maybe somebody can help. I have home internet and mobile internet, sometimes when holidays are or weekends are home internet can be a bit laggy, so I go to mobile internet and then its ok. (they are different providers). That worked for years, but since last patch something happened and now when I go to mobile internet, I keep getting disconnected from the game, internet works and its says its connected but the game keeps disconnecting. So I though I might be the problems, so I said to my friend who plays the game to try the same thing, to try to connect to the game using mobile internet, SAME problem, he keeps disconnecting even though it says internet is working and its connected.>>>? Has something change in the game that keeps disconnecting? I ve tried to turn off firewalls, same problems continues. I have no idea why is that happening, can somebody help??? Mobile internet? Mate Mobile internet Has always had stability, connectivity issues because depending on the number of people using it at any one time. Simple interference can give you speed issues where the info from the server takes to long to reach its destination and you get a package time out and the connection is lost. Maybe the data stream has been reduced (divided up) to cater for more people (high demand) using it ie at peak times? Holidays for instance. High traffic on mobile networks ALLWAYS cause issues. I worked in the mobile industry during the Boom. Trust me there is a ton of things that effect this including software incompatibility,(because of an update bit like your system crashing because you gpu driver is not the same/up to date) not to mention if they have changed frequency's. When everyone goes back to work i recon you will find it will return to some normality. Share this post Link to post Share on other sites
[R7S] Wulf_Ace Players 2,179 posts 12,306 battles Report post #15 Posted January 1 4 minutes ago, SeaWolf7 said: Mobile internet? Mate Mobile internet Has always had stability, connectivity issues because depending on the number of people using it at any one time. Simple interference can give you speed issues where the info from the server takes to long to reach its destination and you get a package time out and the connection is lost. Maybe the bandwidth has been reduced to cater for more people (high demand) using it ie at peak times? Holidays for instance. High traffic on mobile networks ALLWAYS cause issues. I worked in the mobile industry during the Boom. Trust me there is a ton of things that effect this including software incompatibility, not to mention if they have changed frequency's. When everyone goes back to work i recon you will find it will return to some normality. It always worked normal with old mobile phone no matter the holidays and now with new mobile phone instant disconects, even though it doesn disconets from the internet just from the game Share this post Link to post Share on other sites
[BS4] SeaWolf7 Players 1,818 posts 10,056 battles Report post #16 Posted January 1 19 minutes ago, Wulf_Ace said: It always worked normal with old mobile phone no matter the holidays and now with new mobile phone instant disconects, even though it doesn disconets from the internet just from the game Something has changed then. There is an incompatibility/permission issue somewhere. What exactly is new please or changed from previous? Do you mean new mobile network provider? Share this post Link to post Share on other sites
[R7S] Wulf_Ace Players 2,179 posts 12,306 battles Report post #17 Posted January 1 19 minutes ago, SeaWolf7 said: Something has changed then. There is an incompatibility/permission issue somewhere. What exactly is new please or changed from previous? Do you mean new mobile network provider? Provider is the same, only new thing is the mobile phone itself. Me and my friend have the same issue, we both could play on our old phones using internet from then. Then we both got new phones and now me and him get disconects from the game. Once again, not disconects from the wi fi, just from the game. Enter the battle and then bam, you have been disconected from the game even though there is wi fi connection and it works. Something is interfering with the connection just enough to get disconets. Share this post Link to post Share on other sites
[BS4] SeaWolf7 Players 1,818 posts 10,056 battles Report post #18 Posted January 1 1 hour ago, Wulf_Ace said: Provider is the same, only new thing is the mobile phone itself. Me and my friend have the same issue, we both could play on our old phones using internet from then. Then we both got new phones and now me and him get disconects from the game. New device then for both of you and same issue. Assume your using wifi hot spot/Tethering. Did you set up a new name for the connection? are all settings the same as previously? Share this post Link to post Share on other sites
[BS4] SeaWolf7 Players 1,818 posts 10,056 battles Report post #19 Posted January 1 1 hour ago, Wulf_Ace said: Failing that maybe mobile network provider may have some answers. Share this post Link to post Share on other sites
[KOKOS] Benaulim Beta Tester 284 posts Report post #20 Posted January 1 Players from Croatia repeatedly reported similar problems during the recent years. It didn't surprise that their ISPs denied any problems simply since no company will admit that. Still I wouldn't rule out problems related to peering agreements between larger (read: international) and smaller ISPs, i.e. from smaller countries. That's right, data traffic isn't free. Increased traffic as during holidays or weekends then may lead to bottlenecks at IXPs. 1 Share this post Link to post Share on other sites
[S-N-W] LukkaiCH [S-N-W] Players 547 posts 13,817 battles Report post #21 Posted January 3 Am 1.1.2023 um 09:17, KillStealBoss sagte: Yup. I just said that if he got same disconnects while using the home internet, it means that maybe there's some issues with the game/WG servers. But if not, that means the mobile network might be overloaded/having stable connection issues. That is true, but they apparently aren't suffering from disconnects on their home internet at all. Just a slow connection on weekends and such (which of course can be a terrible pain when playing, depending on how bad it is). Though since they apparently still use the same provider on mobile and it worked on their old phones, it may be that their new phones are not quite as good for some things as they thought. Or just not set up perfectly. If it really is "old phone works, new phone same internet doesn't work", I don't see how that could be an issue on the side of the game or the game servers. @Wulf_Ace: Do you still have your old phone? You could try to just switch back to it in that case. See if it still works as you remember. Share this post Link to post Share on other sites
[R7S] Wulf_Ace Players 2,179 posts 12,306 battles Report post #22 Posted January 3 33 minutes ago, LukkaiCH said: That is true, but they apparently aren't suffering from disconnects on their home internet at all. Just a slow connection on weekends and such (which of course can be a terrible pain when playing, depending on how bad it is). Though since they apparently still use the same provider on mobile and it worked on their old phones, it may be that their new phones are not quite as good for some things as they thought. Or just not set up perfectly. If it really is "old phone works, new phone same internet doesn't work", I don't see how that could be an issue on the side of the game or the game servers. @Wulf_Ace: Do you still have your old phone? You could try to just switch back to it in that case. See if it still works as you remember. I dont have the old phone, but my friend tried it on his wifes phone, which is a bit older, and its working without disconects Share this post Link to post Share on other sites
[S-N-W] LukkaiCH [S-N-W] Players 547 posts 13,817 battles Report post #23 Posted January 3 Vor 23 Minuten, Wulf_Ace sagte: I dont have the old phone, but my friend tried it on his wifes phone, which is a bit older, and its working without disconects Sounds as if you'd need an expert on your new phone then. What was the old one, what are you using now? Maybe someone in here can in fact help. Share this post Link to post Share on other sites
