Following the suggestion I got from some people on reddit, I'll explain my problem here:   More than a year ago, I decided to take a break from the game to play some other games, as I usually do. I came back in june 2021, played a few matches only to realize that my captains were completely off. After a bit of digging I discovered that there has been a complete rework of captains and all of my captain's points were automatically assinged.. except that they are completely off and make no sense to me.   Apparently I missed a period where they gave out a free respec of all captains as you would expect, but since I wasn't there when they did, I missed it and now all of my captains suck. No problem right? Just open a ticket and it'll get sorted. Nope.   Support said they cannot do anything, so I uninstalled out of frustration and never played again. But I love this game and I spent money on it and I honestly don't want to pay to respec or have to discard 20+ commanders just because the devs reworked the skill system.   I tried once again to open a ticket yesterday but to no avail. The answer is always that they cannot do anything and I'm stuck with awful captains that I grinded for hundreds of hours just to see them trashed? Is this the way support handles things? Pay up or suck it?   The last glimmer of hope I have is posting here and ask a community manager if someone can do anything to help me get back into the game.   PS: I found various people in the same situation as mine, some say that a ticket was enough to get a reset, some say that there was no solution and they either payed, discarded the captains or uninstalled like I did.