100% cashback coupon doesn't give full 100%. Is this normal?

[Purnylla]

I just bought 17500 doubloons with a 100% cashback coupon, but only got 17237 doubloons extra. Shouldn't a 100% cashback coupon have given me the full 17500 doubloons extra?

 

Already have a ticket open with support, but I'm curious if anyone else experienced similar problems?

[AkerJack]

Well...if you get 17500 doubs, bought with the 100% coupon, you should have in total 35k doubs. If you got less than that there is something missing...

[Purnylla]

5 minutes ago, AkerJack said:

Well...if you get 17500 doubs, bought with the 100% coupon, you should have in total 35k doubs. If you got less than that there is something missing...

I did get less indeed. I'm 263 doubloons short. 

[principat121]

A quick search would tell you the answer.

 

There is nothing missing. You bought 17,500 doubloons for 56.70€.

 

And if you look how many doubloons do you get for 56.70€? Yes, indeed: 17.237!

 

 

You got a 100% cashback for your invest of 56.70€.

[Purnylla]

 

I bought this...

 

 

and I got this as extra... I guess that's how WG calculates stuff, but it's kinda odd, isn't it? €56.70 can buy you 17500 doubloons, so that's the value.

 

 

Anyone experiencing similar issues?

[Yosha_AtaIante]

3 minutes ago, Purnylla said:

 

I bought this...

 

 

and I got this as extra... I guess that's how WG calculates stuff, but it's kinda odd, isn't it? €56.70 can buy you 17500 doubloons, so that's the value.

 

 

Anyone experiencing similar issues?

WG gives cash back in Form of doubloons worth of the money invested. If you bought a premium ship instead you would get exactly X amount of doubloons worth € spent 

 

So the package you purchased the 17500 dubs for is as such a complete offer. While the price per single dub is different in comparison to that offer. 

[Seraphice]

Hi!

As other users have already pointed out the cashback is based on the "any amount of doubloons" equal to the value of what you bought.
Essentially the bundles have a bit more value than buying any amount of doubloons, and it would be difficult to change the logic of how cashback coupons work. It would be easier to change if all you could buy are doubloon packages but because you can also buy credits, ships, doubloons/credits packages, simply doubling the value of what you buy, instead of going this way is not always an option.
They always have this way, just coupons were much rarer before.

Of course we don't have any intention to withhold doubloons or "scam" you, this is just how the logic works behind the coupons.

Hope I was able to clarify it for you. If you have any other questions, don't hesitate to ask :)

Fair seas captain!
~Sera
 

[OldSchoolFrankie]

100% is not 100%, so only at Wargaming. You determine the logic with your programming, just saying.

[Yamashiro42]

7 minutes ago, Seraphice said:

Hi!

As other users have already pointed out the cashback is based on the "any amount of doubloons" equal to the value of what you bought.
Essentially the bundles have a bit more value than buying any amount of doubloons, and it would be difficult to change the logic of how cashback coupons work. It would be easier to change if all you could buy are doubloon packages but because you can also buy credits, ships, doubloons/credits packages, simply doubling the value of what you buy, instead of going this way is not always an option.
They always have this way, just coupons were much rarer before.

Of course we don't have any intention to withhold doubloons or "scam" you, this is just how the logic works behind the coupons.

Hope I was able to clarify it for you. If you have any other questions, don't hesitate to ask :)

Fair seas captain!
~Sera
 

As my feedback - can you add this explanatory text to the coupon description and also put it into the e-mails that you send to players when they are awarded the coupon? It would prevent these confusing situations...

[Purnylla]

3 minutes ago, Seraphice said:

Hi!

As other users have already pointed out the cashback is based on the "any amount of doubloons" equal to the value of what you bought.
Essentially the bundles have a bit more value than buying any amount of doubloons, and it would be difficult to change the logic of how cashback coupons work. It would be easier to change if all you could buy are doubloon packages but because you can also buy credits, ships, doubloons/credits packages, simply doubling the value of what you buy, instead of going this way is not always an option.
They always have this way, just coupons were much rarer before.

 

But it's kinda odd to consider €56.70 to have a value of 17273 doubloons when you could get 17500 doubloons. I understand your expanation how things work in the background, but from a customer point of view, it's very odd. From my point of view, when I'm buying 17500 doubloons for €56.70, €56.70 is worth exactly 17500 doubloons. Note that these bundles aren't indicated as being some sort of discount either. 

 

3 minutes ago, Seraphice said:

Of course we don't have any intention to withhold doubloons or "scam" you, this is just how the logic works behind the coupons.

Hope I was able to clarify it for you. If you have any other questions, don't hesitate to ask :)

Fair seas captain!
~Sera
 

 

I do kinda feel scammed. If you don't have the intention to scam me, why doesn't the system list the amount of doubloons I'm getting prior to making the purchase? 

[RuruushuVuiBuritania]

Unpopular opinion: Is 0.83€/227 doubloons really worth haggling about? A bundle is usually a (selection of) item(s) at a slight discount and technically the same is true here as well?
A disclaimer would definitely be nice next time, or I would recommend everyone to double-check what they are getting using the Any Amount of Doubloons option.

[RuruushuVuiBuritania]

10 minutes ago, OldSchoolFrankie said:

100% is not 100%, so only at Wargaming. You determine the logic with your programming, just saying.

Well, if you round up 98.71%, you could get 99% (rounding by the 1) or 100% (rounding by the 10). Numbers don't lie, but liars know how to count.

[OldSchoolFrankie]

16 minutes ago, RuruushuVuiBuritania said:

Well, if you round up 98.71%, you could get 99% (rounding by the 1) or 100% (rounding by the 10). Numbers don't lie, but liars know how to count.

Thanks for the explanation. I always thought 17500 doubloons is 17500 doubloons but now I understand that it's only 17237 doubloons. Absolutely clear.

And it is not Wargaming that decides whether you get 100% back, but the true value of what you have acquired. Who do you think determines the true value?

 

Hmm..

 

Too much math, I'll be out then.

[tocqueville8]

1 hour ago, Seraphice said:

It would be easier to change if all you could buy are doubloon packages but because you can also buy credits, ships, doubloons/credits packages, simply doubling the value of what you buy, instead of going this way is not always an option

 

It should be the option when all you buy is doubloons.

 

I got 7500 with my coupon, and I got something like 7389 back (I have the screenshot somewhere).

Cash-wise, it's no big deal, but it just makes no sense. It's like there's a rip in the space-time continuum, a glitch in the Matrix. An anomaly.

 

1 has to be equal to 1, or we're all in trouble 

[principat121]

1 hour ago, OldSchoolFrankie said:

I always thought 17500 doubloons is 17500 doubloons but now I understand that it's only 17237 doubloons. Absolutely clear.

56 minutes ago, tocqueville8 said:

1 has to be equal to 1

 

The point is: it is not about the doubloons!

It is about the Euros!

And 56.70€ is 56.70€!

 

He invested 56.70€ and he got an equal amount of doubloons (17,237 for 56.70€). That is 100% cashback. Look! It even says cashback!

 

The clue is that too many player forget that the doubloon packages are discounted as an incentive to spend a little bit more.

[NewHorizons_1]

4 minutes ago, principat121 said:

The clue is that too many player forget that the doubloon packages are discounted as an incentive to spend a little bit more. 

What this thread does illustrate is the generosity of the discount.

[tocqueville8]

19 minutes ago, principat121 said:

The clue is that too many player forget that the doubloon packages are discounted as an incentive to spend a little bit more.

 

Uh, no they're not.

 

If I go to the "dubs and premium time" section of the Armory, the 17500 dubs item has no indication that the 56.70 Euro price is a "discount" from anything.

The 15M credits item does, as does the one for 7500 dubs and 10M credits, but NONE of the pure dubs items has a discount label on it.

 

The same WG that slaps "discount", -whatever % on ship bundles and other "event" items that have never been sold before would also have us believe that there's an invisible discount on dubs packages...when other packages have a clear discount label? It's a mess, it's what it is 

 

[Hugh_Ruka]

48 minutes ago, principat121 said:

 

The point is: it is not about the doubloons!

It is about the Euros!

And 56.70€ is 56.70€!

 

He invested 56.70€ and he got an equal amount of doubloons (17,237 for 56.70€). That is 100% cashback. Look! It even says cashback!

 

The clue is that too many player forget that the doubloon packages are discounted as an incentive to spend a little bit more.

Nothing of such kind.

 

The 17500/56.70euro bundle does not list ANY discount price on the doubloons, there are NO other items included. NOTHING.

 

If you calculate the price of 1 doubloon for the bundles (12500, 17500, 50000, 25000, all the pure doubloons bundles) the price is THE SAME. So if they specify a different price for the "Any amount" option it is a scam.

 

If what you are saying is true and they want people to spend more even if they don't need to, the would specify that the "Any amount" has a higher cost per 1 dub just to drive the point home ...

[Datz68]

This is an example of digital resources inflation...  

[anonym_FDOLXpxOfXXq]

3 hours ago, Seraphice said:

Of course we don't have any intention to withhold doubloons or "scam" you, this is just how the logic works behind the coupons.

Of course. It's just a happy coincidence :D

[tocqueville8]

50 minutes ago, Hugh_Ruka said:

If you calculate the price of 1 doubloon for the bundles (12500, 17500, 50000, 25000, all the pure doubloons bundles) the price is THE SAME. So if they specify a different price for the "Any amount" option it is a scam.

 

Indeed.

 

There's no volume discount across items of increasing size, but I'm supposed to believe there's an invisible, uniform discount?

 

If anything, it looks like there's a small surcharge: 16.2 Euros for 5000 dubs, instead of, say, 15.9, which is what a discount would look like, if there were no labels. And there are no labels...

[Piratenmaedchen]

Apparently, you got 0% cash back via this cashback coupon. Working as intended.

[Verblonde]

5 hours ago, Seraphice said:

Of course we don't have any intention to withhold doubloons or "scam" you, this is just how the logic works behind the coupons.

Speaking as a 'seller of stuff' you *really* need to spell this out in your offer text.

 

Objectively, WG has done nothing wrong here (sorry, guys): you spend x$ on stuff in the shop, you get x$ worth of doubloons, according to the 'any amount of doubloons' calculation (and capped, which is another minor detail often missed, due to a lack of clarity in the copy). As others point out, if the 'stuff' in question is doubloons in bundles, the 'cash back' doesn't equal the contents of the bundles.

 

That's a clear and simple promotional mechanic, *but* it needs to be communicated clearly, and right there is where WG tend to fall on their donkey...

[Purnylla]

1 minute ago, Verblonde said:

you get x$ worth of doubloons, according to the 'any amount of doubloons' calculation

I can't remember the coupon specifically mentioning the 'any amount of doubloons' as a way to calculate the value. But, since I have used the coupon, I'm no longer able to read its description.

 

All I could find was a snippet from https://worldofwarships.eu/en/news/general-news/birthday-gifts/

 

My support ticket lead to nowhere either, as WG support keeps on referring to the 'any amount of doubloons' to determine the value, while I keep referring to the bundle I bought to determine the value. 

 

It could all have been prevented if WG stated the amount of doubloons I'd get prior to making the purchase. But it seems WG rather has paying customers get the feeling they are getting scammed, as a birthday present... 

 

[Hugh_Ruka]

15 minutes ago, Verblonde said:

Objectively, WG has done nothing wrong here (sorry, guys)

 

Objectively they did. They have 2 different prices for the same item in the same place without any indication of such. The customer is misled to think those options are equivalent ...