WWDragon Players 1,297 posts Report post #1 Posted November 22, 2021 Apparently Wargaming quietly changed the refund policy, here is the google featured snippets from 2017. Purchases through the Armory can be refunded when no more than one (1) battle is played with the ship. Steam and Epic Games Store DLCs are non-refundable. We cannot transfer assets to a different server, but we can refund them if they remain unused. You are then free to make the correct purchase on the intended server.Sep 5, 2017 However if you click on the page. https://na.wargaming.net/support/en/products/wows/article/10213/ The "Purchases through the Armory can be refunded when no more than one (1) battle is played with the ship" is now absent, I searched and found nothing about what exactly is the current refund policy, no refunds? Share this post Link to post Share on other sites
[GURKA] Captain_Breeze Players 734 posts 32,141 battles Report post #2 Posted November 22, 2021 Yup, cause once you take that pixelated ship out, it does loose it's appeal for WG to re-sell. 4 21 Share this post Link to post Share on other sites
[0KILL] AkerJack Players 444 posts Report post #3 Posted November 22, 2021 It is like a real pair of shoes...you use them you can't get refund. Same in this game...you use once...you get hit and you can't give back a damaged ship...oh wait a moment... 9 Share this post Link to post Share on other sites
[SUOLA] arttuperkunas Players 1,963 posts 10,936 battles Report post #4 Posted November 22, 2021 7 minutes ago, AkerJack said: It is like a real pair of shoes...you use them you can't get refund. Same in this game...you ise once...you get hit and you can't give back a damaged ship...oh wait a moment... You forgot the wear and tear on their intellectual property rights. 9 Share this post Link to post Share on other sites
[CAIN] Jethro_Grey Players 5,207 posts 25,733 battles Report post #5 Posted November 22, 2021 Well, it makes perfect sense. They could refund you, or, they could keep the money. It's a pretty hard call to make for WG...oh wait. 11 Share this post Link to post Share on other sites
Panocek Players 13,176 posts 13,617 battles Report post #6 Posted November 22, 2021 @YabbaCoe @Seraphice Is it true rule about "no more than 1 battle" for Armory purchases is gone? Share this post Link to post Share on other sites
[WG] Seraphice WG Staff 1,664 posts 7,813 battles Report post #7 Posted November 22, 2021 7 minutes ago, Panocek said: @YabbaCoe @Seraphice Is it true rule about "no more than 1 battle" for Armory purchases is gone? This rule is not gone. The original post mentioned that the change was from no battles (2017) to 1 battle (current). In general we will refund ships if they have only 1 single battle, this is correct. In very specific cases we may refund the ship when 2 battles are played as well, but this should not be seen as the standard, as these cases generally involve unique circumstances. And to clarify, yes, this only applies to ships bought in the armory. Hope this helps ~Sera Share this post Link to post Share on other sites
[THESO] Nov_A Beta Tester 1,292 posts 13,123 battles Report post #8 Posted November 22, 2021 4 minutes ago, Panocek said: @YabbaCoe @Seraphice Is it true rule about "no more than 1 battle" for Armory purchases is gone? Share this post Link to post Share on other sites
[THESO] Nov_A Beta Tester 1,292 posts 13,123 battles Report post #9 Posted November 22, 2021 1 minute ago, Seraphice said: In general we will refund ships if they have only 1 single battle, this is correct. In very specific cases we may refund the ship when 2 battles are played as well, but this should not be seen as the standard, as these cases generally involve unique circumstances. Hope this helps ~Sera Hypothetically, what if somebody does this like 15times in a row with different ships from the armory? Asking for a friend. 4 Share this post Link to post Share on other sites
WWDragon Players 1,297 posts Report post #10 Posted November 22, 2021 14 minutes ago, Seraphice said: This rule is not gone. The original post mentioned that the change was from no battles (2017) to 1 battle (current). Oh? Player Support begs to difer. Quote As for the refund of Dunkerque B, we cannot offer it since you've already taken the ship into battles. I played exactly one battle, so who is right? Because player support apparently *isnt* offering a refund with one battle. Share this post Link to post Share on other sites
[FALX] Hakssor Players 487 posts Report post #11 Posted November 22, 2021 1 minute ago, WWDragon said: Oh? Customer Support begs to difer. I played exactly one battle, plus there is nothing on player support page that says anything about one battle rule, Google does but the page itself have nothing about that. So who is right? Because player support apparently *isnt* offering a refund with one battle. The rule is there, expand Armory. Does this rule applies to dubs as well and does it have a time limit? Share this post Link to post Share on other sites
[I-J-N] Karasu_Browarszky [I-J-N] Players 13,025 posts Report post #12 Posted November 22, 2021 Share this post Link to post Share on other sites
WWDragon Players 1,297 posts Report post #13 Posted November 22, 2021 2 minutes ago, Hakssor said: The rule is there, expand Armory. Does this rule applies to dubs as well and does it have a time limit? I dont know beyond what I quoted, here is the entire thing: Dear Commander, Thank you for getting back to us. Please note that we consider each case individually and, unfortunately, cannot offer you a rollback in this particular case. As for the refund of Dunkerque B, we cannot offer it since you've already taken the ship into battles. Thank you for your understanding. Best regards, If that is true, apparently Player Support been instructed to offer no refunds. Share this post Link to post Share on other sites
[WG] Seraphice WG Staff 1,664 posts 7,813 battles Report post #14 Posted November 22, 2021 6 minutes ago, WWDragon said: I played exactly one battle, so who is right? Because player support apparently *isnt* offering a refund with one battle. Hi! I will verify internally about this policy and the details. In the meantime could you please send me a personal message with your ticket number so I can take a look? 1 Share this post Link to post Share on other sites
WWDragon Players 1,297 posts Report post #15 Posted November 22, 2021 2 minutes ago, Seraphice said: Hi! I will verify internally about this policy and the details. In the meantime could you please send me a personal message with your ticket number so I can take a look? Sent. Share this post Link to post Share on other sites
[BYOB] Aragathor Players 7,047 posts 32,322 battles Report post #16 Posted November 22, 2021 Just to remind everyone, there's a topic to escalate CC issues stickied in this subforum: You can only see your posts and CMs can follow up on it. So don't be scared to point out issues there when CC screws up. 1 Share this post Link to post Share on other sites
[-RNR-] Maris_Piper Players 2,012 posts Report post #17 Posted November 22, 2021 Ahh but isn't this the new Care Bear WeeGee, Surely they wouldn't do Anything Underhanded 3 Share this post Link to post Share on other sites
[FLASH] Misago Players 94 posts 6,520 battles Report post #18 Posted November 22, 2021 Only for dubloon purchases, or the coal ones too? Share this post Link to post Share on other sites
[SVX] albin322 Players 1,850 posts 20,871 battles Report post #19 Posted November 22, 2021 24 minutes ago, Misago said: Only for dubloon purchases, or the coal ones too? coal and steel + free xp + rbpoints as well 1 Share this post Link to post Share on other sites
WWDragon Players 1,297 posts Report post #20 Posted November 23, 2021 I wouldnt typically post this but its relevent .. Dear WWDragon, Please note that we do not guarantee that the purchase will be cancelled even if there are no battles at all. As already reported, each case is individual. In this case, we will not cancel the purchase of successive packs in any way. Should you have any further concerns, questions or problems, feel free to get back to us at any time. Best regards, So the whole "one battle"? Doesnt matter for player support. Share this post Link to post Share on other sites
[WSW] ColorsOfRainbows Players 665 posts 7,534 battles Report post #21 Posted November 23, 2021 On 11/22/2021 at 1:43 PM, Nov_A said: Hypothetically, what if somebody does this like 15times in a row with different ships from the armory? Asking for a friend. U not need to ask then the say no ... Don't abuse a system, even Amazon bans ur account if u send everything back Share this post Link to post Share on other sites
[WSW] ColorsOfRainbows Players 665 posts 7,534 battles Report post #22 Posted November 23, 2021 6 hours ago, WWDragon said: I wouldnt typically post this but its relevent .. So the whole "one battle"? Doesnt matter for player support. We should get an answer here as the wg person said something different. There need to be a rule that's the same every time 1 Share this post Link to post Share on other sites
[I-J-N] Karasu_Browarszky [I-J-N] Players 13,025 posts Report post #23 Posted November 23, 2021 1 hour ago, ColorsOfRainbows said: We should get an answer here as the wg person said something different. There need to be a rule that's the same every time The process should be wholly transparent for obvious reasons. It is not unreasonable to expect to get a full refund after one (1) battle played only. 1 Share this post Link to post Share on other sites
[WSW] ColorsOfRainbows Players 665 posts 7,534 battles Report post #24 Posted November 24, 2021 15 hours ago, Karasu_Hidesuke said: The process should be wholly transparent for obvious reasons. It is not unreasonable to expect to get a full refund after one (1) battle played only. Especially when a wg says it in official forum as their policy so I would think this is the way and support is wrong informed? 1 Share this post Link to post Share on other sites
WWDragon Players 1,297 posts Report post #25 Posted November 24, 2021 12 minutes ago, ColorsOfRainbows said: Especially when a wg says it in official forum as their policy so I would think this is the way and support is wrong informed? Support disagrees, I will post part of the chain ... Quote Hello WWDragon, Thank you for contacting Player Support. We do not cancel the game actions that do not violate the game logic. Unfortunately, we cannot fulfill your request. Any compensation, in this case, is not provided. Should you have any other issues, please don't hesitate to contact us. Have a great day and Happy Sailing! Best regards, Quote I am posting what I was told in the forums ... This rule is not gone. The original post mentioned that the change was from no battles (2017) to 1 battle (current). In general we will refund ships if they have only 1 single battle, this is correct. In very specific cases we may refund the ship when 2 battles are played as well, but this should not be seen as the standard, as these cases generally involve unique circumstances. And to clarify, yes, this only applies to ships bought in the armory. Hope this helps ~Serahttps://forum.worldofwarships.eu/topic/156888-ship-refund-policy-changed/?tab=comments#comment-4064934 So what is it? I played exactly ONE battle with the ship and SHOULD be refundable. Quote Dear WWDragon, Please note that we do not guarantee that the purchase will be cancelled even if there are no battles at all. As already reported, each case is individual. In this case, we will not cancel the purchase of successive packs in any way. Should you have any further concerns, questions or problems, feel free to get back to us at any time. Best regards, Share this post Link to post Share on other sites
