WG lied to me and I got punised

[MannequinSkywalker]

Just now, Karasu_Hidesuke said:

 

Suing is really the last resort, you don't want to go there.

But you can, if you want to.

 

1 minute ago, Karasu_Hidesuke said:

The thing is, in the EU they have to comply with both EU and national regulations. If they don't, the correct address to contact is your national consumer protection agency.

Now you're telling me stuff i already know.

[Yedwy]

23 minutes ago, MannequinSkywalker said:

And are you sure they are in conflict?

Muh our EULA says we dont have to return nothing to you?

 

Yeah they are in conflict, woithout ANY doubt whatsoever

[MannequinSkywalker]

5 minutes ago, Yedwy said:

Muh our EULA says we dont have to return nothing to you?

 

Yeah they are in conflict, woithout ANY doubt whatsoever

If you are sure 'technically' there is a conflict, then raise it to the necessary authorities. Writing here back and forth wouldn't solve anything.

[Asta__Roth]

Před 8 hodinami Verblonde řekl/a:

That's the current policy, and it's been that way for a while. What's the date (year, in particular) on the post above?

 

BTW this is the official refund page, and it actually says 'unused': https://eu.wargaming.net/support/en/products/wows/article/10213/

 

 

I see. The post if from this year's May.

 

But anyway, that page says "unused", at first support told me "unused", later they changed to "used once" while official WG staff member says "used five times". Its like more I ask, more confused I am. Clear information is impossible to get.

 

Před 6 hodinami Enkidu136 řekl/a:

translating from WeeGeelish to common tongue:

 

WG: "You can usually ask for a refund^TM."

meaning:

refund^TM = rollback of your account, deleting all your progress

you can ask = doesnt mean that you will get a refund, it only means that you are allowed to ask for it and support may say nope

usually = WG still reserves the right to say nope if they like to

 

Support: "We cant do this."

meaning:

cant = ofc they can, but they are not allowed to, cause cash department says nope

Well, law in our coutry uses some kind of In dubio pro reo principle. Basically if something (wording in contract fopr example) is unclear or can be explain multiple ways, explanation that is the best for the party that did not create the text is chosen...

 

Před 3 hodinami Echo_519 řekl/a:

It was mentioned more then enough that the refund option is not meant to be used as "trying out ships and get your money back if you don't like it", but rather "you bought the wrong item by mistake". Not sure how that is possible, but that's how it is for a long time. 

BTW, with the Santocontainer they did rollbacks too, as many people complained that it took support too long to do the rollback and they could not play the game in the meanwhile becasue all progress would then be reset. You should inform yourself better before buying something, and no, a forumpost is not where to get reliable information...

I know they did rollbacks BUT they did rollback only when you no longer had the goods you got from scamtainers on your account. If you had those, they just removed them, no rollback needed.

 

Well I thought that official WG staff member and the info he hands out is right and follows company's policy. Who else should provide me with correct info then WG's staff?

 

 

[Yedwy]

16 minutes ago, MannequinSkywalker said:

If you are sure 'technically' there is a conflict, then raise it to the necessary authorities. Writing here back and forth wouldn't solve anything.

For my home countries legislation? Yes I am sure there is a conflict if they do not refund the item that is paid and bought via online purchase (unless its a perishable item) and its not a "technical" conflict, its a conflict, What I am NOT sure however is if that is the case in ALL EU countries or not, although I would be very surprised if there wansnt something similar in all of them...

 

As for your other question - I do not have any open conflicts with WG and hence I have no vested interest in raising it, I have better things to do in my life then waste time on fighting other peoples battles for them TBH and I also dont tend to buy stuff "by accident" since I am like 40 and have been buying various s*it on the internet for last 15 or so years, hence I have nothing to solve... 

[MannequinSkywalker]

Just now, Yedwy said:

For my home countries legislation? Yes I am sure there is a conflict if they do not refund the item that is paid and bought via online purchase (unless its a perishable item) and its not a "technical" conflict, its a conflict, What I am NOT sure however is if that is the case in ALL EU countries or not, although I would be very surprised if there wansnt something similar in all of them...

 

As for your other question - I do not have any open conflicts with WG and hence I have no vested interest in raising it, I have better things to do in my life then waste time on fighting other peoples battles for them TBH and I also dont tend to buy stuff "by accident" since I am like 40 and have been buying various s*it on the internet for last 15 or so years... 

What i meant from technical is if you are sure it is a conflict as an attorney would be sure because there may be some sub-clauses, articles, etc. we may not be aware of in the law that WG can use it as a waiver. Again, if you're not gonna raise the issue (if it's even raisable) then there is no point of discussing it here, because we're not gonna take it anywhere meaningful.

[Asta__Roth]

Před 2 hodinami Sunleader řekl/a:

 

1.

Not to Offend you Mate.

But thats Pretty Low of You to be Honest.

 

The Refund System is there to give you Back your Money when You Bought Something that (at least in your Eyes) did not Fulfill the Promise Made about it or that you bought by Accident so that You do not Lose your Money over it.

It is NOT a TryOut and See if you Like it System.

 

Refunds Cost Money for the Company that Offers them.

When You make the Transaction. Depending on the Method and Service you Use. A Fee is Deducted from that Money before its given to WG.

The Money is then Added into their Bookkeeping and the Service is Registered with your Account.

When You Demand a Refund. They need to Task one of their Employees which they are Paying for. With Correcting the Bookkeeping as well as making a Transaction Order back to your Account which depending on the Service you are Available on will Cost another Fee.

 

Both Fees will not be Refunded to WG. Meaning when they Give you a Full Refund. They will Actually Pay the Work Cost as well as the Fees on this out of their own Pockets.

 

So Abusing this System with the Statet Intention of Trying out a Ship is Pretty Low on your Part Mate.

Because what your Doing. Is basicly the Same as the People which Order something on Amazon with the Upfront Intention of Using it for a Week and then Refund it.

 

 

2.

And Exactly to Prevent the Above. WG will alongside of the Ship. Also Remove any Rewards you Earned by Playing that Ship.

Meaning that they will not just Remove the Ship and Refund your Money or Doubloons. They will also Remove the Earnings from the Battles that you Made with that Ship.

However. This is only Possible if they still have the Exact Record of what you Earned with that Ship. Which is mostly not the Case.

So Instead they will Reset your Account to the State it was in before you Bought the Ship.

 

This Ensures. That the System will not be Abused by People like You to Play Premium Ships for a Few Games and then just Refund them.

 

For the Santa Crates and also during other cases. Wargaming Decided to Just Gift the Players the Inbetween Earnings and thus Shoulder all of the Damages themselves.

Because they Admitted that the Fiasco was their Fault to Begin with. Therefore the Damage Should be Shouldered by them alone as far as Possible.

But thats not the Case here.

This Damage is your Fault. You Bought a Premium Ship and You yourself Admit you Basicly Expected to Return it from the Start.

There is no Reason for WG to Shoulder Damages that You openly Admit to have caused on Purpose.

 

 

 

 

Maybe next Time dont Try to Game the System.

Because the only Fraud I see here. Is your Attempt of getting a Paid Service for Free.

 

 

Greetz Sun

1.

No offence taken.

I see that I failed to explain an important thing here, on which your point is based.

I have bought the ship with doubloons that I had on my account. All I wanted to do is to remove the ship and get my doubloons back. I've never asked them to send any real money back to my bank account.

Thus there were no fees to pay. It was just an ingame purchase that I wanted to cancel.

 

2.

I would have no problem removing some ingame currency and/or free exp.

I wonder, you say that they usually don't have records of what I've gotten using the ship. Maybe I should have told them I played just 1 game and hope they will not have those records.

 

Anyway, I have bought the ship thinking I can return it based on the information given by WG staff. If WG staff would not post a misleading information, I would not buy the ship.

 

Both points above considered, I can honestly say, and I believe its clear now, that I had no intention to scam anyone and that purpose of my actions was not causing any damages.

[Asta__Roth]

Před 2 hodinami SV_Kompresor řekl/a:

Well, tbh those few k xp would be quite a fair punishment for you literally wasting WG's money (and time). I see no problem with it.

The thing is, I've done what I've done after I read the information posted by WG staff member. If the posted information was a lie, which was, I don't see any reason to get punishment for it.

 

To the rest:

Thank you for your answers and ideas. Well, of course I'm not gonna sue WG over ingame purchase that was kinda indirectly made by few euros (using doubloons). Although I know this is what many companies relly on - nobody's gonna sue us over small amount of money.

I'm not gonna dive into EULA, my county laws and EU laws but I believe there are definitely some shady methods in there.

Example being that Terms of Service says you have the right to withdraw from any Purchase Contract within 14 calendar days without giving any reason and you lose your right of withdrawal after the service has been fully performed.

Well, since all the purchases (at least those I've done so far) were instant, I've never had any chance to withdraw from the purchase...

[NobleRipper]

It's illuminating that when WG does something scummy, there are numerous people on here who seek to blame the person they did it to...

[Yedwy]

13 minutes ago, MannequinSkywalker said:

Again, if you're not gonna raise the issue (if it's even raisable) then there is no point of discussing it here, because we're not gonna take it anywhere meaningful.

WUT? Are you actually serious here? No dont bother answering...

[MannequinSkywalker]

5 minutes ago, Yedwy said:

WUT? Are you actually serious here? No dont bother answering...

Welcome to the ignore list.

[Sunleader]

1 hour ago, Yedwy said:

No offence m8 but thats ru**sh and u know why? Because there is no other way to TRY the product except buying it as you dont get access to the said ships on PTS, bar occasional rentals we had for few coins in the past there is and was no way to try the premium ships

 

Complain about there not being the Option to Test and I am all with You.

But there is no Law that Dictates they need to offer Tryouts or Rentals.

So if they dont Provide that Service it does not make you right in trying to Scam them.

 

Its the Same Logic as People Pirating Games saying it doesnt offer a Demo so they had no Choice.

Thats just not gonna Fly Mate.

 

 

9 minutes ago, Asta__Roth said:

1.

No offence taken.

I see that I failed to explain an important thing here, on which your point is based.

I have bought the ship with doubloons that I had on my account. All I wanted to do is to remove the ship and get my doubloons back. I've never asked them to send any real money back to my bank account.

Thus there were no fees to pay. It was just an ingame purchase that I wanted to cancel.

 

2.

I would have no problem removing some ingame currency and/or free exp.

I wonder, you say that they usually don't have records of what I've gotten using the ship. Maybe I should have told them I played just 1 game and hope they will not have those records.

 

Anyway, I have bought the ship thinking I can return it based on the information given by WG staff. If WG staff would not post a misleading information, I would not buy the ship.

 

Both points above considered, I can honestly say, and I believe its clear now, that I had no intention to scam anyone and that purpose of my actions was not causing any damages.

 

Except You did.

Yes if you used Doubloons at least there is no Transaction Fees etc.

But you are Still wasting Worktime of Employees.

 

And Mate.

There is Records of how many Times you used a Ship.

That does not mean they keep Exact Records of how much each Individual Player Earned in Each Single Battle.

Do you know how many Gigabytes of Text you would end up with. If you kept Exact Records of each Individual Player for every Single Battle ?

 

There is a Reason why Exact Battle Results are no longer Viewable after you Closed the Client.

When your Session Ends. Its Converted and added to your Total.

So the Game knows you played x games with a Ship and did a total of x damage.

So it can calculate how much damage you did in average.

But ut cant tell you how much damage you did exactly in which battle

 

 

 

Think of it like this.

Someone Buys a Fridhe from You and Hires You to Install it.

A week After you Install it. He calls and Refunds it.

No Reason. Its not Broken.

He just tought. I got 4 Weeks to Refund.

This Fridge does not look too good. But I.ll just try it out and then Refund it cause they said I can Refund for 30 Days.

 

You then Refund it. But you dont put the old fridge back etc.

 

Then the Customer goes to your Support and Complains that your a Fraud.

 

 

 

THAT CUSTOMER IS YOU.

[MannequinSkywalker]

7 minutes ago, Asta__Roth said:

Example being that Terms of Service says you have the right to withdraw from any Purchase Contract within 14 calendar days without giving any reason and you lose your right of withdrawal after the service has been fully performed.

Well, since all the purchases (at least those I've done so far) were instant, I've never had any chance to withdraw from the purchase...

That seems to fit your situation i guess? I'd just ping Yabbacoe with what you posted above, if i were you.

[Sunleader]

17 minutes ago, NobleSauvage said:

It's illuminating that when WG does something scummy, there are numerous people who seek to blame the person they did it to...

 

It's illuminating that when a Player does something scummy, there are numerous people who seek to blame WG for it....

 

 

 

[SV_Kompresor]

22 minutes ago, NobleSauvage said:

It's illuminating that when WG does something scummy, there are numerous people on here who seek to blame the person they did it to...

That's generally because it's not always WG that's at fault, despite how hard the community tries to claim that they are.

 

@Sunleader can you stop beating me to it ffs

[pra3y]

28 minutes ago, Asta__Roth said:

I'm not gonna dive into EULA, my county laws and EU laws but I believe there are definitely some shady methods in there.

Example being that Terms of Service says you have the right to withdraw from any Purchase Contract within 14 calendar days without giving any reason and you lose your right of withdrawal after the service has been fully performed.

Well, since all the purchases (at least those I've done so far) were instant, I've never had any chance to withdraw from the purchase...

Im not on WG's side on this, but  agree with what sunleader has said. Imagine everyone going, oh, im gonna buy this product to try and if I don't like it, I'll ask for a refund within the supposed time period.

 

Just so u know, and as far as i can find, this is what the terms of service for wows eu say:

 

7 (e)once you have redeemed or activated Content, including without limitation any Virtual Good, it is not returnable, exchangeable, or refundable for other Content or for cash, or other goods or services

 

8 (b)once you have purchased Virtual Goods, those Virtual Goods are non-refundable and non-exchangeable (whether or not you use them)

 

8.4Non-Refundable Purchase.  In the event you purchase Virtual Goods from Wargaming, we will transfer the Virtual Goods to you only once that payment has been processed, and you may start using Virtual Goods as soon as you have completed the purchase process. You therefore have no right to cancel any transaction to purchase Virtual Goods after completion of the purchase process and being entitled to download the Virtual Goods.

 

All I can say is tough luck. If you are interested in a ship premium or otherwise, just go watch/read some reviews about it and consider. Personally, I've stopped giving WG any money for almost 3 years now (if im not wrong lol). I thought to myself wtf am I giving WG the price of a AAA game for some pixel ship. I might as well go buy a AAA game or do something else with the money.

 

[Asta__Roth]

Před 16 minutami Sunleader řekl/a:

 

Complain about there not being the Option to Test and I am all with You.

But there is no Law that Dictates they need to offer Tryouts or Rentals.

So if they dont Provide that Service it does not make you right in trying to Scam them.

 

Its the Same Logic as People Pirating Games saying it doesnt offer a Demo so they had no Choice.

Thats just not gonna Fly Mate.

 

 

 

Except You did.

Yes if you used Doubloons at least there is no Transaction Fees etc.

But you are Still wasting Worktime of Employees.

 

And Mate.

There is Records of how many Times you used a Ship.

That does not mean they keep Exact Records of how much each Individual Player Earned in Each Single Battle.

Do you know how many Gigabytes of Text you would end up with. If you kept Exact Records of each Individual Player for every Single Battle ?

 

There is a Reason why Exact Battle Results are no longer Viewable after you Closed the Client.

When your Session Ends. Its Converted and added to your Total.

So the Game knows you played x games with a Ship and did a total of x damage.

So it can calculate how much damage you did in average.

But ut cant tell you how much damage you did exactly in which battle

 

 

 

Think of it like this.

Someone Buys a Fridhe from You and Hires You to Install it.

A week After you Install it. He calls and Refunds it.

No Reason. Its not Broken.

He just tought. I got 4 Weeks to Refund.

This Fridge does not look too good. But I.ll just try it out and then Refund it cause they said I can Refund for 30 Days.

 

You then Refund it. But you dont put the old fridge back etc.

 

Then the Customer goes to your Support and Complains that your a Fraud.

 

 

 

THAT CUSTOMER IS YOU.

I guess we will have to agree to disagree.

 

I don't think I have wasted worktime of employees. I had a problem and they are here to help me sort it our.

I literally made them do their job.

 

I honestly don't know what data WG keeps, how they process them, where do they store them and for how long they store them. I haven't seen any article about that and I have never looked for it.

I have asked for export of the info WG has regarding to my account. It said it may take upto 30 days. Then I may have a clearer information.

 

I think I don't fully understand your example with the fridge and don't know where or how the fraud happened. What do you mean by "You then Refund it. But you dont put the old fridge back etc."?

In my country I have right to return any item ordered via internet within 14 days. I don't have to state any reason and it doesn't have to be broken. I simply have a right to return the item and get my money back.

I can literally order and pay for a shirt, try it on, return it and have my money back. Then I can order another shirt, try it on and return it. I can do that repatedly. Or I can order a box of 10 shirts, try them on, return them all and get my money back. That is literally my right.

Of course, in order to get my money back I have to give those shirts back. If this is what you meant, let me inform you, that my ship lacked an ingame option to return it back to the seller. That's why I have contacted the support.

 

[Asta__Roth]

Před 15 minutami pra3y řekl/a:

Im not on WG's side on this, but  agree with what sunleader has said. Imagine everyone going, oh, im gonna buy this product to try and if I don't like it, I'll ask for a refund within the supposed time period.

 

Just so u know, and as far as i can find, this is what the terms of service for wows eu say:

 

7 (e)once you have redeemed or activated Content, including without limitation any Virtual Good, it is not returnable, exchangeable, or refundable for other Content or for cash, or other goods or services

 

8 (b)once you have purchased Virtual Goods, those Virtual Goods are non-refundable and non-exchangeable (whether or not you use them)

 

8.4Non-Refundable Purchase.  In the event you purchase Virtual Goods from Wargaming, we will transfer the Virtual Goods to you only once that payment has been processed, and you may start using Virtual Goods as soon as you have completed the purchase process. You therefore have no right to cancel any transaction to purchase Virtual Goods after completion of the purchase process and being entitled to download the Virtual Goods.

 

All I can say is tough luck. If you are interested in a ship premium or otherwise, just go watch/read some reviews about it and consider. Personally, I've stopped giving WG any money for almost 3 years now (if im not wrong lol). I thought to myself wtf am I giving WG the price of a AAA game for some pixel ship. I might as well go buy a AAA game or do something else with the money.

 

I see, thank you for quoting that part.

 

All I can say is that information given by WG staff (refund after no more than 5 games) and by support (refund after no more than 1 game) is in contradiction with their Terms of Service (not refundable). How can a customer make an informed decision if he gets 3 different pieces of information, all actually coming from WG?

 

I don't mind spending some cash here and there. Afterall its everyone's decision and right. But I want to and (in normal cases) I have a right to know the terms. WG's are unclear, half-hidden or half-ignored.

[Yedwy]

1 hour ago, Sunleader said:

Complain about there not being the Option to Test and I am all with You.

But there is no Law that Dictates they need to offer Tryouts or Rentals.

So if they dont Provide that Service it does not make you right in trying to Scam them.

 

Its the Same Logic as People Pirating Games saying it doesnt offer a Demo so they had no Choice.

Thats just not gonna Fly Mate.

No its not the same case, thats like me buying a game that has no Demo on Steam, trying it out, not liking it and then having a refund done...

 

OFC its ok to limit the time frame limit between purchase and refund request to a reasonable level say few days, weeks whatnot but its NOT ok not offering a refund option for a product that could not be tested by the consumer in any shape or form before the purchase, and the fact thats not ok is reflected in the law that is binding for all those that sell stuff at the given market or in the given country, also not knowing the law does not excuse applies to both private citizens as well as companies...

 

Also the argument of scamming is moot since the WG themselves offer refunds for ships played one battle, that is exactly WHY they offer those refunds, sure they might try to fight it with some "local law of the country they reside in" but in the end it would fail and they would have issues doing further business in that market so they DO comply with the laws to the bare necessity level, otherwise they would actually deny any refund option whatsoever which they do not do...

[Humorpalanta]

3 hours ago, Ronchabale said:

TBH a rollback seems seems quite fair to me

Fair?

If the food you got at the restaurant tastes funny and you claim to get your money back - which they will if they agree - do they also reclaim the food you ate? You have to vomit it back to them?

 

WG is a scam company doing scam business. They are playing in the grey area and will f*ck you just enough to get your money but not that much that it would worth you to go to court for it.

[MementoMori_6030]

Vor 13 Minuten, Yedwy sagte:

a product that could not be tested by the consumer in any shape or form before the purchase

In contrast, WT allows you to test permium vehicles before you buy them. Guess where I would be more inclined to spend money... WT or WoWs? 

[SV_Kompresor]

12 minutes ago, Humorpalanta said:

Fair?

If the food you got at the restaurant tastes funny and you claim to get your money back - which they will if they agree - do they also reclaim the food you ate? You have to vomit it back to them?

 

WG is a scam company doing scam business. They are playing in the grey area and will f*ck you just enough to get your money but not that much that it would worth you to go to court for it.

Well... I guess it's a good thing none of what you just splurted out makes sense. Or is even remotely relevant.

[Sunleader]

1 hour ago, Asta__Roth said:

In my country I have right to return any item ordered via internet within 14 days. I don't have to state any reason and it doesn't have to be broken. I simply have a right to return the item and get my money back.

I can literally order and pay for a shirt, try it on, return it and have my money back. Then I can order another shirt, try it on and return it. I can do that repatedly. Or I can order a box of 10 shirts, try them on, return them all and get my money back. That is literally my right.

Of course, in order to get my money back I have to give those shirts back. If this is what you meant, let me inform you, that my ship lacked an ingame option to return it back to the seller. That's why I have contacted the support.

 

 

Ok. So Basicly You ARE exactly that kind of Person which will Order Stuff. Use it for some Days and then ask for a Refund.....

 

 

Indeed. There is no Agreement to be had there. Because Frankly. In my Eyes this kind of Behavior is the Actual Fraud.

 

It is exactly this kind of Abuse of Good and Customerfriendly Systems. Which causes ever more Companies to instead use Systems that are not Customerfriendly but also cant be abused.

 

Because People like you will abuse the Tolerance provided by such Systems for Personal Gain and thus force them to limit everything as far as possible and not have any Tolerance.

 

 

 

[Verblonde]

2 hours ago, Asta__Roth said:

I see. The post if from this year's May.

 

But anyway, that page says "unused", at first support told me "unused", later they changed to "used once" while official WG staff member says "used five times". Its like more I ask, more confused I am. Clear information is impossible to get.

May? In which case, that's peculiar; I've been aware of the 'one use only' thing for a lot longer than that. Something funny going on here, perhaps?

 

I do wonder if WG are doing something that other 'sellers of stuff' sometimes go in for: you have an 'official' policy (in this case, 'unused'), and then you have wiggle room for the customer service folk i.e. things they can do for an angry customer without seeking management sign-off. The idea being that it's better to sort out an angry customer than have them going mental on social media etc. even if that customer is taking the pi$$ vis-a-vis official policy (a lot of the time, such customers won't even know they're taking the pi$$). I'm aware this is WG we're talking about, of course, who have only a distant relationship - at best - with customer service, but still...

 

Clear information is always a problem with WG: it's a recurring source of complaint on this forum; the original blurb - I believe - gets written in Russian, and then has to be translated for the regions. The problem is that a lot of the translation is done by people whose English isn't fully up to the task, which seems to generate a lot of subsequent extra difficulty when layered on top of somewhat unclear T&Cs.

[Verblonde]

41 minutes ago, MementoMori_6030 said:

In contrast, WT allows you to test permium vehicles before you buy them.

WG have done periodic rentals of premiums in WOT in the past, although I don't know if they still do (I have far too many premiums on my WOT account, so it's rare that I'd qualify, I imagine).

 

I suspect that the idea might be unpopular (at WG management level) though because it would give people too much opportunity to realise that they are no more likely to win, in general, with a premium than with a ship that they didn't have to pay real money for, and that would probably harm sales.

 

If we think about the usual approach to selling premiums, and apply it to something like Tiger, and layer in rentals or some other 'try before you buy' mechanic:

• The first that most players will be aware of a new ship is via the supporting news story or the blurb in the shop; this will make the new ship sound all kinds of majestic and fearsome.
• In Tiger's case, we might talk about having Minotaur's guns, smoke and radar, and a super heal; that all sounds great - who wouldn't want all that? You're bound to win with all that stuff!
• In the existing model, an average herbert might click buy and WG's account is now fatter to the tune of a bottle of vodka or two - hurrah! The herbert then goes off and gets to work out at their leisure those aspects of Tiger that weren't in the shop blurb...
• If there was an opportunity to try before buying though, our herbert is going to take Tiger out and discover all those sorts of things about the ship that weren't really mentioned in the advertising copy e.g. she's slow, squishy, and entirely boned against anything hefty that charges her down in smoke (or otherwise, come to that), due to lousy alpha/dpm and no torps.
• That's likely to result in reduced income for WG as our herbert discovered all those things before clicking buy this time, and might well think better of it.

Tiger's a fairly extreme example, but the same logic applies to most of the premiums in the game, and especially to those players that I believe WG are particularly targeting i.e. relative newcomers who don't know any better, and haven't yet found all the external information sources that we all take for granted i.e. this forum, reviews and so on.

 

Basically a try before you buy scheme would probably result in more happy customers, but lower levels of purchasing, and in any case of choosing between happy customers and making money in the short term, we all know which way WG will jump...