Atago special and combat camos now only one variant.

[bEtHeNs]

 

I had bought special cammo for the Atago, it had two variants, now this one is the only one it shows. How is it possible? the same has happened to the combat cammo for this ship, now it only has one variant. Has anyone seen the same thing? Can bought cammos change this way? I have asked to suppoort.

 

The following is the variant missing now, which is the one I used on this ship

 

[Pandafaust]

I have the Miami Vice: Atago edition camo too, will check that it still has both variants later tonight. 

[hgbn_dk]

 

Must be on your end. My Camo named Combat looks like this

[Verblonde]

26 minutes ago, bEtHeNs said:

The following is the variant missing now, which is the one I used in this ship

I could have sworn that I had that latter one too, and I can't see it in game either...?

[lafeel]

That is strange indeed. I know they all used to have more than one camo variants and now they all have one.

[bEtHeNs]

13 minutos antes, hgbn_dk dijo:

 

Must be on your end. My Camo named Combat looks like this

The combat cammo had two variants too, that one and one blue themed which I have no screenshot of.

So at some point I have lost two variants, each of two different cammos.

[Verblonde]

FYI this old thread includes screen-grabs of the 'missing' designs: https://forum.worldofwarships.eu/topic/105021-great-idea-these-new-premium-camouflages/

[lafeel]

Annoyed enough to open a trouble ticket over it. Knowing CS they'll try to claim it's on my end, as usual..

[bEtHeNs]

11 minutos antes, Verblonde dijo:

FYI this old thread includes screen-grabs of the 'missing' designs: https://forum.worldofwarships.eu/topic/105021-great-idea-these-new-premium-camouflages/

Thank you, you can see the blue scheme of the combat cammo in the post #9

 

This one.

 

And this is the blue scheme of the tropical cammo, that, I guess, is also missing for those who bought it

 

[Verblonde]

5 minutes ago, lafeel said:

Annoyed enough to open a trouble ticket over it. Knowing CS they'll try to claim it's on my end, as usual..

I've put a ticket in as well, mainly on general principles.

 

Who should we bug (if anyone) on the forum from WG? I forget who's who...

[lafeel]

3 minutes ago, Verblonde said:

I've put a ticket in as well, mainly on general principles.

 

Who should we bug (if anyone) on the forum from WG? I forget who's who...

Anyone and EVERYONE, starting with @Crysantos @MrConway @Sehales 

[Pandafaust]

Aye, just to add to the comments above I've checked my Atago and it has exactly the same issue, the option's still there to switch between the two versions of the Type 10 perma-camo, but there's no option to switch for the Special, Tropical or Combat camos.

[Karasu_Browarszky]

I only have the combat camo, and I'm personally sure I never had any of the special camos. Do you guys who had them now see the doubloon prices for them?

[Aragathor]

The bug has been reported in 0.10.5 and is being investigated.

 

Multiple ships have this issue.

[7obruk]

Is this same what happened back in a days.. if you unlock possibility to use 2 different color schemes on japanese ships it just resets it to green one.. only have to go there and click second color scheme

[Verblonde]

1 hour ago, Karasu_Hidesuke said:

I only have the combat camo, and I'm personally sure I never had any of the special camos. Do you guys who had them now see the doubloon prices for them?

This is what I see for Scharn:

 

This is Atago:

 

[MementoMori_6030]

Vor 8 Stunden, lafeel sagte:

Annoyed enough to open a trouble ticket over it. Knowing CS they'll try to claim it's on my end, as usual..

Or that it was never any different. I remember the fight to get my black/gold Atago flag back after a patch made it black/white, and it took a double-digit number of messages to get it fixed (getting outright denials all the time).

[bEtHeNs]

8 horas antes, Aragathor dijo:

The bug has been reported in 0.10.5 and is being investigated.

 

Multiple ships have this issue.

Thank you. It seems they have fixed the Hood problem, is it? but in actual version 0.10.6.0 the Atago problem remains. I do not know about Leander, I have not got it.

I have linked this thread to the 0.10.6.0 bugs report thread.

[bEtHeNs]

 

I sent a ticket yesterday. This is what I have been told.

 

Hello bEtHeNs, Thank you for contacting Wargaming Player Support. In this case I have to tell you that this is the decision made by the game developers. In any case, you can share your opinion and your recommendations on the official forum of the game where the developers can see them and take them into account for future changes to the game. If you have any other questions, don't hesitate to contact us again. Have a nice day and even better luck on the battlefield. All the best.

 

This is my answer.

 

Good morning. In the forum the developers say they are looking into it. On the other hand, these camouflages are bought with doubloons. If it is a decision then I hope it is by mistake because if it is not it is a scam. Therefore, I do not accept the answer and insist that the camouflage variations be reviewed and returned to their previous state. This is very serious. All the best.

 

I do not know if the support crew is misinformed  so the answer does not match the developers answer here in the forums or contrary. 

 

Have your tickets been answered? 

[Karasu_Browarszky]

 

Is that reply from *coughs* 'Player Support' supposed to be a complete joke? 'Share your opinion on the forum'?... where 'the developers can see them'? ???

 

So... is 'the decision made by the game developers' some sort of a stock reply they have for ripping off their customers now?

[bEtHeNs]

Second answer by support system

 

Greetings bEtHeNs, Thanks for your answer. We understand what you mention and we already have evidence of the case of camouflages so we only ask you for a little patience in this regard, since any decision at this point is in the hands of the developers and not the support team. If you have any other questions, don't hesitate to contact us again. I wish you a good day and good luck on the battlefield.

 

Then my second answer

 

Greetings again. I understand that the player help system, the support team, is the mechanism for communicating with the developers. Of course, the message is addressed to those who by mistake or conscious decision have produced this change, not to the messengers. There may be communication or interpretation problems of the messages, but the main problem, the main message, is that something that has been bought has been changed to half the value, without warning, in such a way that one of the camouflages would not have been bought And the other one now only has half the content I paid for. These are not game balance modifications. If there is a decrease in value, it should be compensated if it is a conscious decision and, if not, correct the error.

 

Third answer by support team.

 

Greetings bEtHeNs, Thanks for your answer. We understand that perfectly, but as we have told you at this point and everything is reported, any decision will surely be announced through the game forum, so we recommend that you be attentive. If you have any other questions, don't hesitate to contact us again. I wish you a good day and good luck on the battlefield.

[Verblonde]

1 hour ago, bEtHeNs said:

Have your tickets been answered? 

Aye, I got this (with some courtesy stuff top and bottom):

 

"We appreciate your attention and care about our project.
We are aware of this and our developers are working hard to resolve it."

 

It's seems I got a support person who knows what's going on; I fear you weren't so lucky...

[bEtHeNs]

Thank you. It seems it is on the way to be solved. 

[Verblonde]

33 minutes ago, bEtHeNs said:

It seems it is on the way to be solved.

Aye. Your customer support person shouldn't be allowed to communicate with English speakers though - the language they're using is almost certainly going to rub people up the wrong way.

[BrusilovX]

This is what I see

Spoiler