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Northern_Nightowl

Best practice for support tickets: languages spoken by the customer support?

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Players
142 posts
5,814 battles

Hello,

 

what is the best language for a contact to WG's customer support? Is English mandatory or could we use any one of the "big" European languages (German, French, Spanish, Italian... - at least those that are official working languages among EU political institutions)?

Could an English request be expected to get swifter responses or is this not this relevant?

 

Regards, Nightowl

 

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[THESO]
[THESO]
Moderator
4,544 posts
14,210 battles
On 4/11/2021 at 4:41 AM, Northern_Nightowl said:

Hello,

 

what is the best language for a contact to WG's customer support? Is English mandatory or could we use any one of the "big" European languages (German, French, Spanish, Italian... - at least those that are official working languages among EU political institutions)?

Could an English request be expected to get swifter responses or is this not this relevant?

 

Regards, Nightowl

 

As a rule of thumb, the language selections you can use with the game client are the languages you can use to communicate with CS. 

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