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Star23_16

Moderator please help

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There's a problem with the customer support ticket system. My friend has been trying for days to send a ticket so he can get access to his account, because he have lost access to his 2AF, the phone broke but he keep getting the following message.

"Something went wrong
Sorry, we are having technical issues at the moment. Please try again later"

And what from he tells me, someone else had the same issue using the ticket system almost a month ago.

You need to fix this issue soon so that players can get their issues resolved.

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WG Staff
2,524 posts
931 battles
On 4/9/2021 at 1:28 PM, Star23_16 said:
On 4/9/2021 at 1:28 PM, Star23_16 said:

There's a problem with the customer support ticket system. My friend has been trying for days to send a ticket so he can get access to his account, because he have lost access to his 2AF, the phone broke but he keep getting the following message.

"Something went wrong
Sorry, we are having technical issues at the moment. Please try again later"

And what from he tells me, someone else had the same issue using the ticket system almost a month ago.

You need to fix this issue soon so that players can get their issues resolved.

Hi Star23_16, 

 

Suggest your friend reset his password. Here you can find a link on how to do it.  https://eu.wargaming.net/support/en/products/wows/article/10195/

 

To open the ticket also he can try to do it through a different browser. 

 

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