[-OIO-] Skitzo_Sam Players 158 posts 11,011 battles Report post #1 Posted December 26, 2020 Submitted a refund request on the 8th for Santa Containers and have had some automated replies since but no actual refund. Anyone got their money back yet? 1 Share this post Link to post Share on other sites
[CDD] Dutchy_2019 Players 1,927 posts 13,499 battles Report post #2 Posted December 26, 2020 IIRC Santa Container refund requests had to be filed on the 13th of December at the latest. If it involved roll backs, and for most the requests would have, that takes a lot of time. From the 18th onward, there were quite a few new lock down restrictions imposed in much of Europe (one of the reasons, if not the reason why the 24h Christmas stream was cancelled). This might also have made it more difficult to handle the requests, assuming the complete staff is actually healthy. From the 19th onward, much of Europe is in a 2 week Christmas break. The problem might actually be your credit card company, if you paid by credit card. Share this post Link to post Share on other sites
[-OIO-] Skitzo_Sam Players 158 posts 11,011 battles Report post #3 Posted December 26, 2020 Sorry was 8th not 18th Share this post Link to post Share on other sites
[-OIO-] Saipan_2501 Beta Tester 27 posts 16,925 battles Report post #4 Posted December 26, 2020 24 minutes ago, Skitzo_Sam said: Sorry was 8th not 18th 1 Share this post Link to post Share on other sites
[ROPS] HMS_Edinburgh_C16 Players 272 posts 5,823 battles Report post #5 Posted December 26, 2020 1 hour ago, Skitzo_Sam said: Submitted a refund request on the 8th for Santa Containers and have had some automated replies since but no actual refund. Anyone got their money back yet? i got my money back, those [edited] rollbacked my account for that, lost like 6 days of progression Share this post Link to post Share on other sites
TheBicentennialman Players 305 posts 4,265 battles Report post #6 Posted December 26, 2020 do a new ticket add ( ID number of the ticket you Submitted a rollback and refund Share this post Link to post Share on other sites
[BIF] K82J Players 827 posts 10,204 battles Report post #7 Posted December 26, 2020 1 hour ago, Dutchy_2019 said: IIRC Santa Container refund requests had to be filed on the 13th of December at the latest. It is already extended twice, now until January 5. Probably they got a Mount Everest sized amount of refunds already. Share this post Link to post Share on other sites
[SHAD] Miscommunication_dept Players 5,512 posts 24,469 battles Report post #8 Posted December 26, 2020 4 minutes ago, K82J said: It is already extended twice, now until January 5. Probably they got a Mount Everest sized amount of refunds already. Source? Share this post Link to post Share on other sites
[CDD] Dutchy_2019 Players 1,927 posts 13,499 battles Report post #9 Posted December 26, 2020 5 minutes ago, K82J said: It is already extended twice, now until January 5. Probably they got a Mount Everest sized amount of refunds already. I missed the news about the extensions. And yeah, they will have a mountain of work to do with that. Share this post Link to post Share on other sites
[BIF] K82J Players 827 posts 10,204 battles Report post #10 Posted December 26, 2020 2 minutes ago, gopher31 said: Source? Player support 1 Share this post Link to post Share on other sites
[-OIO-] Skitzo_Sam Players 158 posts 11,011 battles Report post #11 Posted December 26, 2020 4 hours ago, HMS_Edinburgh_C16 said: i got my money back, those [edited] rollbacked my account for that, lost like 6 days of progression I asked for it to be done manually, wont be too impressed if they roll back my account to the 8th Share this post Link to post Share on other sites
[LEEUW] TheBrut3 [LEEUW] Players 493 posts 8,080 battles Report post #12 Posted December 26, 2020 I did mine right after the announcement and got the money back winthin a day or 2. And rollback is the easy and fast way. Manual is the slower way. Share this post Link to post Share on other sites
[SHAD] Miscommunication_dept Players 5,512 posts 24,469 battles Report post #13 Posted December 26, 2020 4 hours ago, K82J said: Player support Thank you. Interesting that their solution to too many requests for refunds is to allow people to continue requesting refunds. Share this post Link to post Share on other sites
[BIF] K82J Players 827 posts 10,204 battles Report post #14 Posted December 26, 2020 47 minutes ago, Skitzo_Sam said: I asked for it to be done manually, wont be too impressed if they roll back my account to the 8th They cannot reroll before the current patch, this was written to me in a message from support. Share this post Link to post Share on other sites
T0L0S ∞ Players 180 posts 12,663 battles Report post #15 Posted December 26, 2020 I've not got my refund either. Been well over 2 weeks now. I asked for a manual removal. If they roll back my account instead they will either give me a crap ton of compensation or I will just flat out quit. Share this post Link to post Share on other sites
[LSCA] gabberworld Players 2,104 posts 16,946 battles Report post #16 Posted December 26, 2020 maybe you asked with wrong words? they cant roll back the game self for older patch Share this post Link to post Share on other sites
[AWP] X1Alpha Beta Tester, Players, In AlfaTesters 167 posts 4,055 battles Report post #17 Posted December 26, 2020 So guys, good luck. In the German Forum is a player that the Support wants that he buys 60k Dubloons to get his refund. https://forum.worldofwarships.eu/topic/144377-statement-zu-den-weihnachts-containern/?do=findComment&comment=3744614 Share this post Link to post Share on other sites
[SHAD] Miscommunication_dept Players 5,512 posts 24,469 battles Report post #18 Posted December 26, 2020 47 minutes ago, X1Alpha said: So guys, good luck. In the German Forum is a player that the Support wants that he buys 60k Dubloons to get his refund. https://forum.worldofwarships.eu/topic/144377-statement-zu-den-weihnachts-containern/?do=findComment&comment=3744614 This means he spent 60k doubloons since purchasing the crates. If he purchase crates with that he can make a ticket and support will join the two tickets together. If he bought ships with it than I would have to ask why he spent so many doubloons so fast. Looks like he's trying to be cheeky. It is annoying though having to maintain a certain amount of doubloons and signal flags when you have no idea how many while you wait for the refund Share this post Link to post Share on other sites
[-OIO-] Skitzo_Sam Players 158 posts 11,011 battles Report post #19 Posted December 29, 2020 On 12/26/2020 at 8:50 PM, gopher31 said: It is annoying though having to maintain a certain amount of doubloons and signal flags when you have no idea how many while you wait for the refund Ive given up trying to maintain them. Cant blame me for them taking so long to sort it. Share this post Link to post Share on other sites
[-OIO-] Skitzo_Sam Players 158 posts 11,011 battles Report post #20 Posted January 3, 2021 Almost a month now and still no refund. Have a clan mate who hasnt had his refund yet either. Anyone in same position? What action can be taken? Share this post Link to post Share on other sites
[-OIO-] Skitzo_Sam Players 158 posts 11,011 battles Report post #21 Posted January 3, 2021 Quote removed Not even slightly funny bro Share this post Link to post Share on other sites
[BAD-A] cherry2blost [BAD-A] Beta Tester 2,078 posts 22,300 battles Report post #22 Posted January 3, 2021 Just now, Skitzo_Sam said: Not even slightly funny bro Oh but, to be honest..... It really is quite hilarious. Thousands of Pounds, Dollars and Euro's spent 'gambling' with Loot crates... Now we see a terrible case of Gamblers remorse... with how badly WeeGee have behaved over crates for years now, surely you lot would have learnt the Lesson.... "Fool me once, shame on you.... Fool me twice, shame on me....." Just Sayin' 1 Share this post Link to post Share on other sites
[-OIO-] Skitzo_Sam Players 158 posts 11,011 battles Report post #23 Posted January 3, 2021 Just now, cherry2blost said: Oh but, to be honest..... It really is quite hilarious. Thousands of Pounds, Dollars and Euro's spent 'gambling' with Loot crates... Now we see a terrible case of Gamblers remorse... with how badly WeeGee have behaved over crates for years now, surely you lot would have learnt the Lesson.... "Fool me once, shame on you.... Fool me twice, shame on me....." Just Sayin' Its not gamblers remorse if people have been conned and to make light of gambling addiction which is a real issue and causes alot of suffering to those who have this addiction is not edgy or cool but im glad you find it hilarious 1 Share this post Link to post Share on other sites
[BAD-A] cherry2blost [BAD-A] Beta Tester 2,078 posts 22,300 battles Report post #24 Posted January 3, 2021 21 minutes ago, Skitzo_Sam said: Its not gamblers remorse if people have been conned and to make light of gambling addiction which is a real issue and causes alot of suffering to those who have this addiction is not edgy or cool but im glad you find it hilarious No, please you misunderstand me. I am not taking the pee out of gamblers, only the utterly stupid people who bought these crates in MASSIVE quantities... All the while 'knowing' WeeGee have never played fair on Satan Crates.... Ever. Once again please repeat the mantra so you are ready for Christmas 2021... "Fool me once, shame on you.... Fool me twice, shame on me....." (While you may think me harsh.... I am doing you a service... to save your heart ache for next year, when all this will be forgotten and thousands will buy many more crates... I will begin reminders from around November 2021... YOU ARE ALL WELCOME) Share this post Link to post Share on other sites
[THESO] Kenjiro_ [THESO] Players 991 posts 12,433 battles Report post #25 Posted January 3, 2021 42 minutes ago, Skitzo_Sam said: Almost a month now and still no refund. Have a clan mate who hasnt had his refund yet either. Anyone in same position? What action can be taken? Same here. They are either overwhelmed by huge amount of refund requests, or somehow punishing the ones who asked for a refund by making them wait, for an unreasonably longtime, without any explanation. Share this post Link to post Share on other sites
