PSA: Santa Containers

[YourWaifu69]

31 minutes ago, Arqentus said:

 

Anyway ... still waiting for any movement on the refunds. Looks like any refund will be 2021. They better not try to pull a "but you used X already so we do not refund", when they are the one's that literally did nothing for weeks on end! Because then it will be time to get the media involved and not just the WOW community. There are several countries that do investigation into loot box behavior and i will gladly push them into action.

Yes... I find funny then they say, Hey dont use those items till you refund... Any costumer wont wait whole month to get refunded. Not our fault if they messed up. But i want see what they will do with peoples who grinded tech lines or something they did big progress and how they will compensate it. 

[The_Silver_Ghost]

16 hours ago, gopher31 said:

Have you asked for a rollback?

 

I'm sure they said you can do this quickly?!

Most of us asking for this option, get this message 

 

The kind Sir writing this mail say "If you should have more questions me and my team remain at your disposal."

I send 3 messages since this, but no answer. " me and my team remain at your disposal." hmmm no you are not.

 

27th of December, ohh how fun it would be to play some World of Warships, grinding a tech tree as much as I can.

But I can't play ..... 

I have numerous times pointed out, we are losing premium gametime because we can't play, if a single flag received in a santa's gift is used, wave goodbye to your refund. Nobody at WarGaming is talking

about all we are losing, because we can't play. and how they will fairly compensate us.

 

[Toneldren]

14 hours ago, Arqentus said:

Same ... Used to play Random and these days co-op is the game mode to be. Not toxic, the AI is not using carriers to deliberately ruin your fun. Random is just useless with CVs making the map almost perma spotted ( radar also does not help ) and everybody camping more and more. Stealth Destroyers as a meta is frankly dead. And the whole obsoleting old premiums just hurts.

 

I stopped playing randoms long ago, after first changes, that pushed this game in wrong direction. That changes, at that time reminded me of Gaijin rework of Guardians (ship specialized in killing interceptors, but weak vs heavy fighters, mainly Gunships) from Star Conflict, that in a way killed this class... for me it was a huge loss of time and money, because i developed all factions Guardians to the max, and i don't wish to repeat the same road, or mistakes again.

 

14 hours ago, Arqentus said:

For me, it has ended. I just open the game to try out some stuff but almost never really play anymore. Just knoking off some snowflakes in coop. But that is it these days. Its already has become so grindy. So much is about money money, more money that i do not recognize the game anymore, from what i started with.

 

As you can see i do the same. Mainly co-op, and operations where bots was so boosted, than one HE shell can cause 2 flames on your BB, or after putting 27 torpedos in single target, you can cause ONLY two floods with full signals and stuff... two floods, that bot can repair in seconds. No to mention bots GODLY accuracy, detection (in some operations bots always know where you are), and self-homing shells.

 

And you are right, grind, grind, and more grind, where you can't earn enough money to support your higher tier ships. First it was a bat to force players to participate in randoms, now it is spiked club to force players to use signals and cammos, mainly permanent ones, which reduce maintenance costs, and grant some boost to earnings... after all, why do you think they removed most of the most profitable scenarios ?

 

14 hours ago, Arqentus said:

But finding out that my "luck" with the santa containers was rigged. Now that pushed me over the edge.

 

The santa containers incident was a wake up call how i was being treated as customer. So yea, another Whale going to the beach.

 

I am sure Wargaming does not care because the influx of coronatime players. But the good times do not last forever especially for a company that seems to think its players are sheep that need to be drained for every cent. And lets be honest, ... the amount of money going into the games development tends to be a fraction of making one from zero because most things are already established. Yet, why the need for so much more greed?

 

Its simple, because they CAN, because they have stable player-base that will defend them no matter what they do. And don't take me wrong, I do not support this type of Ferengi (google it) business practices, but i must say this... THAT IS COMMON NOW. Most MMO companies do exactly the same, and Wargaming is only taking wrong example as they own... if others can, why Wargaming can not ?

 

Good example is Cryptic and its greedy, well extreme greedy content in last year. Almost no new episodes (story missions), no new battle-zones, mechanics, almost nothing, which also includes bug fixing (Kobali battle-zone is broken from 6 or 7 months now), but for that, a whole mountain of new, shiny and more powerful ships... and extremely expensive on top of that. Normal T6 (max tier for now) ship cost 3000 zen, but new uber-pro discovery era ship cost... 12000 zen, and its stats are only slightly better than regular T6. Christ, 12000 zen for one ship... that's is scam, but players are buying it so much, that they are planning to introduce new Legendary packs, new promo packs, and new overpriced stuffs.

 

Cryptic example is showing that true fault for Rigging, lies not in companies like Wargaming, but in us, players. Players who are defending, and forgiving any misbehavior, and any dishonest practices, allowing companies to do more bad, and abusing stuff.

 

This trend is not only in MMO's, look at Paradox and they zylions of DLCs... now you can't buy any finished, not bug riddled game, or any game without tons of expensive DLCs... but players still buy it, and still defend this system.

 

14 hours ago, Arqentus said:

 There are several countries that do investigation into loot box behavior and i will gladly push them into action.

 

I know only one country that done so, Belgium.... other countries are investigating true... but ONLY investigating, and that's the difference.

 

 

 

 

This post is not a grievance, flame, spam, off-topic or anything. Its just my personal opinion at this Santa box fiasco, and current state of game industry... and for this who take this as honest opinion only, i wish Merry Christmas, and everything best in New Year.

 

 

 

 

PS: Cryptic is still better... after all they guarantee to you, that you will get top tier ships and stuff after heavy grind, while Wargaming do not... at least not anymore.

[Getchenobin]

I am not going to raise tickets or try to reason with wargaming, I have played this game for years and have found it a bottomless pit where one can loose real money on imaginary items. when one stops playing the game can one take his/hers ships and mount them on a mantel; unfortunately not. wargaming keeps everything including what you purchased, i sure they could be more generous over Christmas by at least letting players obtain more ships in containers. It's not like you can take it home.  Pity they do not read this and new player should realise the unfairness Christmas containers. I fear that I will stick to my Zero Hours playing this game. Maybe even spend my money on things I can actually keep and say it's mine. Shame on them.

[Miscommunication_dept]

On 12/27/2020 at 3:25 AM, The_Silver_Ghost said:

Most of us asking for this option, get this message 

 

The kind Sir writing this mail say "If you should have more questions me and my team remain at your disposal."

I send 3 messages since this, but no answer. " me and my team remain at your disposal." hmmm no you are not.

 

27th of December, ohh how fun it would be to play some World of Warships, grinding a tech tree as much as I can.

But I can't play ..... 

I have numerous times pointed out, we are losing premium gametime because we can't play, if a single flag received in a santa's gift is used, wave goodbye to your refund. Nobody at WarGaming is talking

about all we are losing, because we can't play. and how they will fairly compensate us.

 

Seems a good way of denying everyone refunds....

[QuisquillaParrales]

This is such a shitshow... @MrConway I hope WG is not trying to pull an "oops you used a camo" after one month waiting for the promised refund... This is taking far too long yo be considered a fair time frame by any standard

 

[Arqentus]

On 12/27/2020 at 4:25 AM, The_Silver_Ghost said:

Most of us asking for this option, get this message 

 

The kind Sir writing this mail say "If you should have more questions me and my team remain at your disposal."

I send 3 messages since this, but no answer. " me and my team remain at your disposal." hmmm no you are not.

 

27th of December, ohh how fun it would be to play some World of Warships, grinding a tech tree as much as I can.

But I can't play ..... 

I have numerous times pointed out, we are losing premium gametime because we can't play, if a single flag received in a santa's gift is used, wave goodbye to your refund. Nobody at WarGaming is talking

about all we are losing, because we can't play. and how they will fairly compensate us.

 

 

Exactly the same message i got 2 weeks ago from Alain Mahvid... It seems there are only 2 people doing manual removal of items and those are on vacation right now ( seeing the lack of any progress ).

[Spartacus_Mills]

[The_Silver_Ghost]

3 weeks now, all the Premium time I had is wasted, gone. I can't remember how many days I had, but it's not the amount of days wasted, it's the indifference WarGaming display, they simply don't care about me. There are 100000 other players for each one of us who claim a refund, it's a ratio of 1:100.000 so why should they care about us ???

 

The "influencers", on Twitch and Youtube have moved on, some of them gave WarGaming a few slaps, Flambass was essential the only one to give WarGaming a broadside, but all is back to normal on the frontline. The only ones who had a real chance to push WarGaming in the right direction, have all moved on. And I get that, World of Warships pay their bills, you can bark at the hand that feeds you, but you can't bite.

 

So the end of this may or may not result in a refund, no compensation for all we have lost the last 3 weeks will be given, my guess is the refund will start rolling out 2 week of 2021.

It's a clear pattern for WarGaming, each time they fluff something up in WoT or WoWS they react the same way as usual, nothing changes, and we the gamers have a short memory so we game on.

 

So you won WarGaming, you broke my will to fight for fair treatment for me as your customer, well played GG .....

 

F

 

[SirDixie]

Partial success for me!  Refend has been processed, but only for the paypal payments and not anything bought with dubs from the armory. They also took away the Abruzzi which dropped from completing the shipbuilding collection.  Apart from that, everything else *appears* to be there and none of my cpatains have lost the progress, so partly right WG support.  But no cigar yet.

 

 

Do I need to get grumpy with someone? Because I'd rather not have to.

 

2nd EDIT:  Sigh.  62500 coal removed. Despite only 22500 being dropped from the crates paid for with money, so they've screwed that up.

 

And Edit the 3rd.  Dubs returned after I asked where they were. Coal and Abruzzi still MIA.

 

 

[YourWaifu69]

51 minutes ago, SirDixie said:

 

2nd EDIT:  Sigh.  62500 coal removed. Despite only 22500 being dropped from the crates paid for with money, so they've screwed that up.

 

So you want say they stripped all of your coals ? :O 

[SirDixie]

4 minutes ago, YourWaifu69 said:

So you want say they stripped all of your coals ? :O 

 

Not all, but anything from a Santa crate. It would appear that support have removed *everything* that dropped from *any* Santa crate, including free ones. Jaysus lads, sort yourselves out.  I told you which crates I wanted refunds on (all the ones I bought) and when they were bought, so why is everything after that gone as well?

[YourWaifu69]

3 minutes ago, SirDixie said:

 

Not all, but anything from a Santa crate. It would appear that support have removed *everything* that dropped from *any* Santa crate, including free ones. Jaysus lads, sort yourselves out.  I told you which crates I wanted refunds on (all the ones I bought) and when they were bought, so why is everything after that gone as well?

Oof mine ticket still on ignore lol, i wonder how they will do for me.. 

[SirDixie]

I've messaged them back pointing out that if they're gonna take *everything* from *every* Santa crate, I want my other 2250 dubs back at the very least.

[YourWaifu69]

5 minutes ago, SirDixie said:

I've messaged them back pointing out that if they're gonna take *everything* from *every* Santa crate, I want my other 2250 dubs back at the very least.

What about lets say game progress on tech tree ? or something like credits or whatever your farmed on 

[SirDixie]

So the short version. Support appear to have taken everything that dropped from any Santa crate obtained from any source.  But I didn't receive my 9000 doubloon refund until I asked where it was and I am still waiting for 2250 to be returned if they're going to take everything from every crate.

 

Tech tree progress is still there, captain XP is still there, I had a few captains who were retrained after the crates dropped and they are sstill trained on their new ships.

 

 

And latest from WG support.... we have a special system that tells us what to remove.

 

So you removed eveything from every crate. Fine. But where are my missing dubs then?

[Spartacus_Mills]

So has anyone who paid via card had a refund yet? I for one am still waiting.

[SirDixie]

Not by card, but my Paypal payment was returned today. I received the initial email fro Wg at around 1500 today, so I can't fault *that* part of the process at least.

 

 

 

Aaaand ticket closed. Not on my end. Support people keep insisting that the "system" is correct and has removed the right items but it wasn't able to return my payments without me asking where they were.  And I can't get my ship back apparently. Despite that being from a free crate.

 

[Spartacus_Mills]

4 minutes ago, SirDixie said:

Not by card, but my Paypal payment was returned today. I received the initial email fro Wg at around 1500 today, so I can't fault *that* part of the process at least.

Ahh, ok, i'm waiting for a paypal refund. Sorry to hear they messed up yours. 

 

Now, wargaming...

[SirDixie]

"Accurate and precise"....it really isn't :P

 

I can take the loss of camos and flags, even grudgingly the coal as I can't remember exactly what came from where and my captains and ship tree progress are where they should be. But I *know* that ship dropped from a crate I didn't pay for, that wasn't part of the refund request and shouldn't have been taken.  And then they closed the ticket for me. Yay!

I'll be interested to see how other people with complicated requests get on. Mine was fairly simple, I bought *these* crates on *this* date and would like them all refunded. Not just the ones that didn't drop good stuff, everything refunded. Then 3 weeks of nothing and they instead wiped EVERY crate that I got, from missions, from the calendar. One job lads, you had one job.

 

I hate to do this as it's not your fault, but @YabbaCoe where do I go from here?

[Fubear]

I posted a separate topic about this, in general: https://forum.worldofwarships.eu/topic/145222-warning-manual-santa-crate-refunds-removing-free-crate-contents/?tab=comments

 

I was coincidentally going over what was one my account today, so I know what I had on the account, and I also know exactly what I got in my premium containers that should have been removed.

 

The following was manually removed from my account that should not have been.

• 500 Doubloons
• 100K Free XP
•  Makarov
• Viribus Unitus
• Approx 30x New Year Streamer Camo

The ships both dropped from free crates, the Makarov in particular I remember getting from the free container we got from the Advent Calendar on Christmas Eve.

 

It looks like they have removed ALL of the Santa Containers we received over the entire Christmas period instead of only the purchased crates to be refunded. I also think that my Free XP was fat-fingered, as the only crate to give Free XP are the small ones at 10k and while I think I go that from a crate from the "Ships and Fates" campaign they removed 100K instead of 10K FXP from my account.

 

All the extra content that has been removed are reward from crates given as mission/campaign rewards, daily armoury bundles, advent calendar, historical marathon gifts - they were legitimately earned through play/activity and have no place being removed as part of refunding a specific purchase.

 

@YabbaCoe I understand that mistakes happen, but this is pouring fuel on the fire and making a bad situation worse. Can we have an acknowledgement, swift resolution or have our expectations managed in a reasonable way please. I'm not even sure if it's worth playing at all right now in case you need to rollback the account to unpick this mess.

 

[DENVERSTONE]

14 hours ago, Fubear said:

It looks like they have removed ALL of the Santa Containers we received over the entire Christmas period instead of only the purchased crates to be refunded

Got about 300 premium days and a t6 ships from free crates, if those gonna disappear after i get my refund there going to be a big problem for you WG, better fix it before it happens to more people!

[Hilcom]

Disturbing if true. I got the Nueve de Julio out of a free crate + a lot of coal. I certainly hope your's is a fluke and they fix it for you. 

 

For me we have just hit 3 weeks since I have submitted my ticket. Apart from the auto-send respsonses, just silence.

While I can underdstand it takes time being the holidays and all that, the complete and utter lack of any form of communication from Wargaming is starting to get on my nerves.

 

Also, I can't enjoy the game as much as I should these holidays. I can't use flags to make use of the 200% bonus out of fear of using 1 to many, and have to be very carefull every game I don't use any of the possible rewards.

 

Reading the posts here does not fill me with confidence either....

[Arqentus]

22 hours ago, SirDixie said:

"Accurate and precise"....it really isn't :P

 

I can take the loss of camos and flags, even grudgingly the coal as I can't remember exactly what came from where and my captains and ship tree progress are where they should be. But I *know* that ship dropped from a crate I didn't pay for, that wasn't part of the refund request and shouldn't have been taken.  And then they closed the ticket for me. Yay!

I'll be interested to see how other people with complicated requests get on. Mine was fairly simple, I bought *these* crates on *this* date and would like them all refunded. Not just the ones that didn't drop good stuff, everything refunded. Then 3 weeks of nothing and they instead wiped EVERY crate that I got, from missions, from the calendar. One job lads, you had one job.

 

I hate to do this as it's not your fault, but @YabbaCoe where do I go from here?

 

 

Sounds like they simply did a database query where they selected santa container id and did not do any actual time or order limitation. Too much work on their side. Just select all ...

 

Its a punishment for you daring to refund and trouble them to manual do the work.

 

And i  am guessing but the removed ship that dropped from a free santa container: Because you are supposed to get the Makarov with the free container and not some better ship. But because you already exhausted the short list with the stockpiled containers, you got a "better" ship. Wargaming: Aka, we are going to be sure you get no benefit from the refund and only disadvantages. So its clear in the future those that think to do refunds, are scared away.

 

Funny detail is that the rollback will have been much more clean but a lot of use never got that option. Makes me even more scared of my refund... What a shtshow that is going to be as i spend XP while waiting these 3 weeks.

[Fubear]

So,I have just opened a Santas Gift from a mission reward, and received a Viribis Unitis - this SHOULD have been rerolled into a super container that contains one of the 107 ships as advertised, but since the ship has been incorrectly removed from my account this has not happened.

 

What a mess.

 

Hopefully support can compensate me with the super-container that I would have otherwise recieved.