PSA: Santa Containers

[Sehales]

18 hours ago, prokopi123 said:

Silly question, is the refund just for cash purchases? I bought santa containers for doublons and was wondering whether I can request a refund and how? 

Thanks in advance!

Both can be refunded. if you bought them in the armory, you can get a refund in doubloons. ;)

 

[Spartacus_Mills]

Has anyone who requested a manual refund actually had it yet?

[Tank_Killer1]

3 hours ago, TerryCox said:

Has anyone who requested a manual refund actually had it yet?

Not yet, it has now been 7 days since I asked them to remove the good manually. I've asked for a update because I would like to continue playing wows.

[prokopi123]

7 hours ago, Sehales said:

Both can be refunded. if you bought them in the armory, you can get a refund in doubloons. ;)

 

Thanks, I sent a ticket, let's see what happens.

[The_Silver_Ghost]

8 Days and counting.

I can't play in fear of using just one item I received from the Santa's gifts, and then WG nullify my claim.

So no WoWS 7 days to christmas vacation, best time to play WoWS and WOT, because it's easy to play some rounds, then do stuff around the house, and then return to play a few rounds, and so on.

You can't really do that with Cyberpunk 2077 or any AAA titles out now.

So Thanks WG for [edited]me over, grabbing my playtime away from me, the Santa's Gifts was a major fuckup, the decision to reimburse players for the Santa's Gift fuckup was A+ I did not think you had it in your heart to do the right thing WG A+ guys, execution of the reimbursement process is an F-  roll out a brigade of Russian Tech dudes and update every 12 hours on what's being done, and where you are on your timetable, bring Info to us the customers eagerly awaiting a solution.

 

Let's talk compensation for "Time Lost and Inconveniences for customers ", while we await you fixing the issue, compensation definition is: "money/items that is paid to someone in exchange for something that has been lost or damaged or for some problem", you normally claim compensation by contacting the company who have caused the problem, if the company dismiss your claim or ignore the claim, you have the right to take this company in front of a judge.

However the persons claiming the compensation, only has to present the case before a judge, but the company has to use a solicitor/lawyer to fight the claim of compensation which is a costly affair, so if a company refuse a claim of compensation to: 1. delay the time the compensation or 2. try to minimize the value/cost of the compensation. That would be a bad decision from a economically viewpoint, because the cost of legal help and resulting badwill from customers and future customers.

 

So WarGaming I hereby claim compensation for inconvenience regarding "The Santa's gift issue" as you describe in this statement in post #1 of this thread 7th of January 2020. I will accept a fair compensation if it represent a fair treatment of me as your customer.What I do NOT consider a fair compensation is 1. Premium Account time under 180 days 2. In-game credits at the amount of less than 15 millions pr. day counting from the day the ticket was created until the issue has been fixed. 3. Any premium ship that do not represent as a fair compensation like a tier 2 Cruiser, a fair compensation would be a free pick of any Tier 8 ship in your store for free + 30 million credits.

 

So please Wargaming I beg of you, handle the thought of compensation for inconvenience for us customers seriously with respect and be fair. Find a solution that will please your customers, and make them happy so they will forgive and forget the Santa's gifts issue. It's the smartest long term decision, that will pay for itself, happy customers buy more of your items in the shop, they play more, they get their friends to play. A happy customers say to themself "What a super outcome of this otherwise shitty situation, job well done, let's play some WoWS".

This is not my only account, i have multiple accounts and play WoT and WoWS in both the EU and NA, and I spend money in all accounts, who can play without Premium account and a few Tier 8 ships and tanks, and most of my friends have several accounts like myself, I think many players have it the same way.

 

***** EDIT *****

 Some players have found my post funny, I am always ready to be the town fool.But the town and the people who live in it, has to be nice.

I want to talk to the grown up part of you, phe people that has a job and get paid for the time you spend on the job.Maybe you are part of the

Health service in your country, and due to the 2020 pest you have to work odd hours, work over time, work weekends and national holidays. So you

are 110% sure of how the company you work for, compensates you for your work.

So you know 2 things to be true 1. You are being paid less than you are worth. 2. You know how much the company who compensate you for the hours you work for them.

One could say you know exactly what your time is worth.

 

So to all who laugh at me, for setting the compensation bar high. But I ask of you who knows the compensation/time idea of modern society this.... "What is your time really worth"

The players who sits in an unsolved situation, and can't play WoWS for 12 days by now, do they not have rights to a fair compensation,. Why do you value your time so low, you find a

fair compensation out of reach. Do you not have a job, then I understand you set your compensation value so low, because it really, really suck to receive unemployment benefits. That

will smash your self worth. But back to the subject at hand, I have become the town clown for demanding a fair compensation, and I know what my time is worth in €$£ and believe me

when I say the fair compensation I state above, do in no way measure up to the real price of my time.

But by laughing at the city clown and his rambling, you do the devil's work for WarGaming, seperating people and deny us to find common ground, to gather and collectively set out to get

a fair compensation for lost gametime/in-game earnings/in-game premium days lost/common goodwill/just plain the right and fair way for wargaming to react.

2 ways to go, mock the town clown or join the fight for a fair compensation. What will you do ...... 

[Miscommunication]

Yeah it's been a week since I got told they were going to sort a manual refund for me. Was hoping to have had the money back before Christmas, oh well.

[CS_Hubert]

17 hours ago, TerryCox said:

Has anyone who requested a manual refund actually had it yet?

Yes I did - about two days after I asked for a refund, I got it - on the third day the money was back on my account. Perhabs they miscalculated the volume of angry players demanding refunds.

[NukkinFuts]

13 hours ago, The_Silver_Ghost said:

8 Days and counting.

I can't play in fear of using just one item I received from the Santa's gifts, and then WG nullify my claim.

So no WoWS 7 days to christmas vacation, best time to play WoWS and WOT, because it's easy to play some rounds, then do stuff around the house, and then return to play a few rounds, and so on.

You can't really do that with Cyberpunk 2077 or any AAA titles out now.

So Thanks WG for [edited]me over, grabbing my playtime away from me, the Santa's Gifts was a major fuckup, the decision to reimburse players for the Santa's Gift fuckup was A+ I did not think you had it in your heart to do the right thing WG A+ guys, execution of the reimbursement process is an F-  roll out a brigade of Russian Tech dudes and update every 12 hours on what's being done, and where you are on your timetable, bring Info to us the customers eagerly awaiting a solution.

 

Let's talk compensation for "Time Lost and Inconveniences for customers ", while we await you fixing the issue, compensation definition is: "money/items that is paid to someone in exchange for something that has been lost or damaged or for some problem", you normally claim compensation by contacting the company who have caused the problem, if the company dismiss your claim or ignore the claim, you have the right to take this company in front of a judge.

However the persons claiming the compensation, only has to present the case before a judge, but the company has to use a solicitor/lawyer to fight the claim of compensation which is a costly affair, so if a company refuse a claim of compensation to: 1. delay the time the compensation or 2. try to minimize the value/cost of the compensation. That would be a bad decision from a economically viewpoint, because the cost of legal help and resulting badwill from customers and future customers.

 

So WarGaming I hereby claim compensation for inconvenience regarding "The Santa's gift issue" as you describe in this statement in post #1 of this thread 7th of January 2020. I will accept a fair compensation if it represent a fair treatment of me as your customer.What I do NOT consider a fair compensation is 1. Premium Account time under 180 days 2. In-game credits at the amount of less than 15 millions pr. day counting from the day the ticket was created until the issue has been fixed. 3. Any premium ship that do not represent as a fair compensation like a tier 2 Cruiser, a fair compensation would be a free pick of any Tier 8 ship in your store for free + 30 million credits.

 

So please Wargaming I beg of you, handle the thought of compensation for inconvenience for us customers seriously with respect and be fair. Find a solution that will please your customers, and make them happy so they will forgive and forget the Santa's gifts issue. It's the smartest long term decision, that will pay for itself, happy customers buy more of your items in the shop, they play more, they get their friends to play. A happy customers say to themself "What a super outcome of this otherwise shitty situation, job well done, let's play some WoWS".

This is not my only account, i have multiple accounts and play WoT and WoWS in both the EU and NA, and I spend money in all accounts, who can play without Premium account and a few Tier 8 ships and tanks, and most of my friends have several accounts like myself, I think many players have it the same way.

 

180 days of premium!? 15.000.000 credits / day 

A tier 8 of your picking served at your local port!? lolol

 

[Mr__Stagger__Lee]

I bought for 36.000 gold 160 Santa's gift containers and got this:

30 day prem: 1 times

50 Flag: 50 times (economic flags, but no -10% post battle)

300 gold: 17 times

4-5 Camo: 62 times

10.000 XP: 21 times

2500 Coal: 8 times

Ship:

Genova (lvl 5) + captain (lvl 10).

 

Afterwards I bought for 22.500 gold 20 Santa's Mega gift containers:

150 flags (special flags)

2000 gold

135 camo

37500 coal

Ships:

Vanguard (lvl 8) + captain (lvl10)

Yahagi (lvl 5) + captain (lvl10)

Benham (lvl 9) + captain (lvl10)

P. Bagration (lvl 8) + captain (lvl10)

 

Before buying containers I had 74 gold/special ships ranging from lvl 2-10

 

In this particular case Mega containers was better for me than the normal containers since I prefer ships over any other resources.

[Jaberwak]

17.12.2020 o 14:36, TerryCox napisał:

Has anyone who requested a manual refund actually had it yet?

Nope... A week went by...

[rvnson]

Similar situation here, week has past.

Requesting to have the rollback/automatic way now.  (since there has been no clear update what the estimated time would be for manual method)

[QuisquillaParrales]

Yup more than  a week since the last update about my request about the containers. I can understand this can take time, but this is getting ridiculous.

[beaveer]

Filed a ticket for a refund 11 days ago, still no result. They haven't even answered if they're going to be able to take the items out of my account or if they'll have to do a reroll, so I can't even play.

[The_Silver_Ghost]

On 12/18/2020 at 3:09 AM, The_Silver_Ghost said:

12 Days and counting.

I can't play in fear of using just one item I received from the Santa's gifts, and then WG nullify my claim.

So no WoWS 7 days to christmas vacation, best time to play WoWS and WOT, because it's easy to play some rounds, then do stuff around the house, and then return to play a few rounds, and so on.

You can't really do that with Cyberpunk 2077 or any AAA titles out now.

So Thanks WG for [edited]me over, grabbing my playtime away from me, the Santa's Gifts was a major fuckup, the decision to reimburse players for the Santa's Gift fuckup was A+ I did not think you had it in your heart to do the right thing WG A+ guys, execution of the reimbursement process is an F-  roll out a brigade of Russian Tech dudes and update every 12 hours on what's being done, and where you are on your timetable, bring Info to us the customers eagerly awaiting a solution.

 

Let's talk compensation for "Time Lost and Inconveniences for customers ", while we await you fixing the issue, compensation definition is: "money/items that is paid to someone in exchange for something that has been lost or damaged or for some problem", you normally claim compensation by contacting the company who have caused the problem, if the company dismiss your claim or ignore the claim, you have the right to take this company in front of a judge.

However the persons claiming the compensation, only has to present the case before a judge, but the company has to use a solicitor/lawyer to fight the claim of compensation which is a costly affair, so if a company refuse a claim of compensation to: 1. delay the time the compensation or 2. try to minimize the value/cost of the compensation. That would be a bad decision from a economically viewpoint, because the cost of legal help and resulting badwill from customers and future customers.

 

So WarGaming I hereby claim compensation for inconvenience regarding "The Santa's gift issue" as you describe in this statement in post #1 of this thread 7th of January 2020. I will accept a fair compensation if it represent a fair treatment of me as your customer.What I do NOT consider a fair compensation is 1. Premium Account time under 180 days 2. In-game credits at the amount of less than 15 millions pr. day counting from the day the ticket was created until the issue has been fixed. 3. Any premium ship that do not represent as a fair compensation like a tier 2 Cruiser, a fair compensation would be a free pick of any Tier 8 ship in your store for free + 30 million credits.

 

So please Wargaming I beg of you, handle the thought of compensation for inconvenience for us customers seriously with respect and be fair. Find a solution that will please your customers, and make them happy so they will forgive and forget the Santa's gifts issue. It's the smartest long term decision, that will pay for itself, happy customers buy more of your items in the shop, they play more, they get their friends to play. A happy customers say to themself "What a super outcome of this otherwise shitty situation, job well done, let's play some WoWS".

This is not my only account, i have multiple accounts and play WoT and WoWS in both the EU and NA, and I spend money in all accounts, who can play without Premium account and a few Tier 8 ships and tanks, and most of my friends have several accounts like myself, I think many players have it the same way.

 

***** EDIT *****

 Some players have found my post funny, I am always ready to be the town fool.But the town and the people who live in it, has to be nice.

I want to talk to the grown up part of you, phe people that has a job and get paid for the time you spend on the job.Maybe you are part of the

Health service in your country, and due to the 2020 pest you have to work odd hours, work over time, work weekends and national holidays. So you

are 110% sure of how the company you work for, compensates you for your work.

So you know 2 things to be true 1. You are being paid less than you are worth. 2. You know how much the company who compensate you for the hours you work for them.

One could say you know exactly what your time is worth.

 

So to all who laugh at me, for setting the compensation bar high. But I ask of you who knows the compensation/time idea of modern society this.... "What is your time really worth"

The players who sits in an unsolved situation, and can't play WoWS for 12 days by now, do they not have rights to a fair compensation,. Why do you value your time so low, you find a

fair compensation out of reach. Do you not have a job, then I understand you set your compensation value so low, because it really, really suck to receive unemployment benefits. That

will smash your self worth. But back to the subject at hand, I have become the town clown for demanding a fair compensation, and I know what my time is worth in €$£ and believe me

when I say the fair compensation I state above, do in no way measure up to the real price of my time.

But by laughing at the city clown and his rambling, you do the devil's work for WarGaming, seperating people and deny us to find common ground, to gather and collectively set out to get

a fair compensation for lost gametime/in-game earnings/in-game premium days lost/common goodwill/just plain the right and fair way for wargaming to react.

2 ways to go, mock the town clown or join the fight for a fair compensation. What will you do ...... 

Just wanted to update you on some things and hope to create awareness of our rights to fair compensation, for lost gametime/lost in-game earnings/in-game premium days lost/common goodwill/just plain the right and

fair way for wargaming to react.

 

[Hey_Your_Dead]

Am 18.12.2020 um 02:09, The_Silver_Ghost sagte:

8 Days and counting.

I can't play in fear of using just one item I received from the Santa's gifts, and then WG nullify my claim.

So no WoWS 7 days to christmas vacation, best time to play WoWS and WOT, because it's easy to play some rounds, then do stuff around the house, and then return to play a few rounds, and so on.

You can't really do that with Cyberpunk 2077 or any AAA titles out now.

So Thanks WG for [edited]me over, grabbing my playtime away from me, the Santa's Gifts was a major fuckup, the decision to reimburse players for the Santa's Gift fuckup was A+ I did not think you had it in your heart to do the right thing WG A+ guys, execution of the reimbursement process is an F-  roll out a brigade of Russian Tech dudes and update every 12 hours on what's being done, and where you are on your timetable, bring Info to us the customers eagerly awaiting a solution.

 

Let's talk compensation for "Time Lost and Inconveniences for customers ", while we await you fixing the issue, compensation definition is: "money/items that is paid to someone in exchange for something that has been lost or damaged or for some problem", you normally claim compensation by contacting the company who have caused the problem, if the company dismiss your claim or ignore the claim, you have the right to take this company in front of a judge.

However the persons claiming the compensation, only has to present the case before a judge, but the company has to use a solicitor/lawyer to fight the claim of compensation which is a costly affair, so if a company refuse a claim of compensation to: 1. delay the time the compensation or 2. try to minimize the value/cost of the compensation. That would be a bad decision from a economically viewpoint, because the cost of legal help and resulting badwill from customers and future customers.

 

So WarGaming I hereby claim compensation for inconvenience regarding "The Santa's gift issue" as you describe in this statement in post #1 of this thread 7th of January 2020. I will accept a fair compensation if it represent a fair treatment of me as your customer.What I do NOT consider a fair compensation is 1. Premium Account time under 180 days 2. In-game credits at the amount of less than 15 millions pr. day counting from the day the ticket was created until the issue has been fixed. 3. Any premium ship that do not represent as a fair compensation like a tier 2 Cruiser, a fair compensation would be a free pick of any Tier 8 ship in your store for free + 30 million credits.

 

So please Wargaming I beg of you, handle the thought of compensation for inconvenience for us customers seriously with respect and be fair. Find a solution that will please your customers, and make them happy so they will forgive and forget the Santa's gifts issue. It's the smartest long term decision, that will pay for itself, happy customers buy more of your items in the shop, they play more, they get their friends to play. A happy customers say to themself "What a super outcome of this otherwise shitty situation, job well done, let's play some WoWS".

This is not my only account, i have multiple accounts and play WoT and WoWS in both the EU and NA, and I spend money in all accounts, who can play without Premium account and a few Tier 8 ships and tanks, and most of my friends have several accounts like myself, I think many players have it the same way.

 

***** EDIT *****

 Some players have found my post funny, I am always ready to be the town fool.But the town and the people who live in it, has to be nice.

I want to talk to the grown up part of you, phe people that has a job and get paid for the time you spend on the job.Maybe you are part of the

Health service in your country, and due to the 2020 pest you have to work odd hours, work over time, work weekends and national holidays. So you

are 110% sure of how the company you work for, compensates you for your work.

So you know 2 things to be true 1. You are being paid less than you are worth. 2. You know how much the company who compensate you for the hours you work for them.

One could say you know exactly what your time is worth.

 

So to all who laugh at me, for setting the compensation bar high. But I ask of you who knows the compensation/time idea of modern society this.... "What is your time really worth"

The players who sits in an unsolved situation, and can't play WoWS for 12 days by now, do they not have rights to a fair compensation,. Why do you value your time so low, you find a

fair compensation out of reach. Do you not have a job, then I understand you set your compensation value so low, because it really, really suck to receive unemployment benefits. That

will smash your self worth. But back to the subject at hand, I have become the town clown for demanding a fair compensation, and I know what my time is worth in €$£ and believe me

when I say the fair compensation I state above, do in no way measure up to the real price of my time.

But by laughing at the city clown and his rambling, you do the devil's work for WarGaming, seperating people and deny us to find common ground, to gather and collectively set out to get

a fair compensation for lost gametime/in-game earnings/in-game premium days lost/common goodwill/just plain the right and fair way for wargaming to react.

2 ways to go, mock the town clown or join the fight for a fair compensation. What will you do ...... 

WG is the US Military in Vietnam, You are the Vietcong. Then they were the Japanese POWs(fighting along british troops) - French and the US. and then there was 1969/1970 and the April of "75.

 

@YabbaCoe, You cant make something legal, if it is illegal, in case you shot somebody, you cant pay yourself out of it. In most democracies you are sent to prison for it. 

 

Provide compensation cause History should never repeat itself. But it will.

 

HYD

[podsy009]

So , I've just found out about and read this.

 

Didn't even know a refund was an option as I obviously got Makarov and Yudachi and others.

 

So as I have requested a refund, then as no doubt i have played the ships and sold the mountain of camo's I got then the only option is to roll back three weeks of play?

 

And the compensation for lost time?

[Miscommunication]

Has anyone had a manual refund yet? I was told that a rollback was not an option and I've currently been sat for 2 weeks on hold.

 

Not impressed honestly. Shocking customer care.

[xxHELIOS]

Nope still waiting for manual refund, 2 weeks past and no answer from cs. 
Total joke 

WG seems to have 5 employees working at CS or received Billions tickets maybe both.

 

 

[ColdHeat]

I´m still waiting for the refund. What the hell is going on there?

[The_Silver_Ghost]

On 12/21/2020 at 7:56 PM, Drasnighta said:

Has anyone had a manual refund yet? I was told that a rollback was not an option and I've currently been sat for 2 weeks on hold.

 

Not impressed honestly. Shocking customer care.

I too would like to hear from the players, that have had a manual refund yet !!!!

This goes beyond bad customer service, WarGaming are deliberate dragging their feet on this issue.

We can't play in fear of messing up and use a single flag, and have the return of the Santa's gift claim nullified - So I don't play WoWS, losing out on in-game progress/losing out on potential in-game credits earnings/losing my premium time witch are used if I play or not/and not a word of any kind of compensation for these issues, no info on compensation for our play time lost, no info on a fair an appropriate compensation to the custermores, as an band-aid and sorry for swindling with the Santa's Gifts - WarGaming actually confirm they stack the outcome on which ship you get or do not get, and have done so for years, and never told us that they stack your chances for getting a ship and witch ship you receive. That is fraud and svindel. And WarGaming give us the usual silent treatment and ignore players who ask for a fair and in this case well deserved compensation, WG Saying "If we do not talk about it it will go away like always", Players make sure this do not happen!!!!!! Demand fair compensation

 

a story from r/WorldOfWarships

 

 

[DENVERSTONE]

11 days waiting for refund and still nothing but automated respond. now when shipyard is out i am interested in buying pack of 4 shipbuilding phases for 5k dubs. my problem is the containers i want to refund were bought with dubs and i got 6k dubs from them so i imagine i have to keep 6k dubs on my account to get my refund? now i have 9k so spending those would leave me with less than 6k i got from containers but tecnically i really have 30k dubs which i had before buying containers.

could someone from WG clarify this moment? 

[Spartacus_Mills]

Yep, still waiting, last automated reply was over a week ago.

[OpamitKruecke]

I requested automated rollback and I got today the mail:

Hallo OpamitKruecke,

vielen Dank, für deine Rückmeldung.

Seit die 0.9.12 Aktualisierung  wird die Option Zurücksetzen des Kontos nicht verfügbar. Bitte weiß, dass es wird einige Zeit dauern deine Anfrage manuell zu verarbeiten. Wir bitten um Geduld. 

Falls du weitere Fragen hast, stehen wir dir gerne zur Verfügung.

Ich wünsche dir einen wunderschönen Tag.

 

Literally telling me that since the Version 0.9.12 automated rollback is no longer available and now its manually processed??? (Seems like English translated to German with a automated translation tool...)

 

 

 

[_Geronimmo_]

I finally got my Makarov from the gift containers. Now I feel like a member of the family. Kappa 

[ColdHeat]

At first I thought "Well.. lets help WG a bit and go for the reroll. After all they said it goes quicker this way.

 

2 days later nothing had happened so I scratched that ticket and asked for the manual refund. After 2 weeks still on the waiting I'm glad I did. If they are equally slow with the reroll I wouldnt want to imagine all the people unable to play despite perhaps even having paid for premium or unable to open the christmas calender.