Yea, i know what you are saying exactly and I'm not saying you are wrong but think about it, it'd bring legal consequences to a company to fully admit of their wrong-doing (or doing it intentionally) to customers, so this is the best they could do. In other words, they are trying to find a mid-way by giving a hand to us and by offering a refund. They are aware of what's going on, we are aware. What we can do now is either shake the hand and forgive but not forget (for future reference), or don't take the hand and stay upset, quit the game, etc. I think everyone needs some positivity after a long weekend