Blindadoxd Players 30 posts 2,284 battles Report post #1 Posted October 12, 2020 As you read, I have lost 1250 doblons, it was the whole premium money I had and I don't why and how. Can you please help me and give me ideas about what it could be? I have to add that I'm trying to change my password and wargaming don't send me the SMS code 2 Share this post Link to post Share on other sites
[-SBG-] ColonelPete Players 38,559 posts 19,178 battles Report post #2 Posted October 12, 2020 6 minutes ago, Blindadoxd said: As you read, I have lost 1250 doblons, it was the whole premium money I had and I don't why and how. Can you please help me and give me ideas about what it could be? I have to add that I'm trying to change my password and wargaming don't send me the SMS code What is the point in guessing when you can just ask customer support? I can only strongly recommend to pay attention what happens to your account. Stuff does not just vanish. 1 Share this post Link to post Share on other sites
[MEN] Captain_Singleton Players 3,184 posts 20,113 battles Report post #3 Posted October 12, 2020 you probably have 'auto resupply' turned on for one or more of your ships, so when you run out of camo's or signals it will use dubloons instead... 9 Share this post Link to post Share on other sites
[SVX] albin322 Players 1,850 posts 20,871 battles Report post #4 Posted October 12, 2020 1 minute ago, Salentine said: you probably have 'auto resupply' turned on for one or more of your ships, so when you run out of camo's or signals it will use dubloons instead... what he said, hapend to me in the begining but only with about 200 dubs! before i noticed ! Share this post Link to post Share on other sites
Riggerby Beta Tester 306 posts 3,108 battles Report post #5 Posted October 12, 2020 - Bought any premium ships lately? - Bought any premium time lately ? - Retrained or Re-specced any captains with doubloons lately? - Bought any Doubloon items in the armory? i.e Captains cost 1500 i think? - Spent it on Camofluages or flags? If you look in the Flag / Camo menu there is a tick box at the bottom which basically says if you run out of this item do you want to pay doubloons for more of them and its turned on by default. If its none of them, Send a ticket to support and see if they can tell you where it went Share this post Link to post Share on other sites
Blindadoxd Players 30 posts 2,284 battles Report post #6 Posted October 12, 2020 Ok, I will send a ticket to the Wargaming Support 4 minutos antes, ColonelPete dijo: What is the point in guessing when you can just ask customer support? I can only strongly recommend to pay attention what happens to your account. Stuff does not just vanish. Share this post Link to post Share on other sites
Blindadoxd Players 30 posts 2,284 battles Report post #7 Posted October 12, 2020 12 minutos antes, Riggerby dijo: - Bought any premium ships lately? - Bought any premium time lately ? - Retrained or Re-specced any captains with doubloons lately? - Bought any Doubloon items in the armory? i.e Captains cost 1500 i think? - Spent it on Camofluages or flags? If you look in the Flag / Camo menu there is a tick box at the bottom which basically says if you run out of this item do you want to pay doubloons for more of them and its turned on by default. If its none of them, Send a ticket to support and see if they can tell you where it went Yesterday I bought with carbon the Battleship Okt. Revolutsiya, and when I decided to buy it, I used a 25% of discount of carbon that I had, this discount cost doblons? Share this post Link to post Share on other sites
[SM0KE] Verblonde Players 9,787 posts 20,664 battles Report post #8 Posted October 12, 2020 6 minutes ago, Blindadoxd said: this discount cost doblons? No - they're freebies that reset every so often (the next reset will most likely to be towards the end of the year). The commonest source of 'lost' doubloons, if one is generally paying attention (remember that fully retraining a captain costs 500 doubloons when you move him/her/it between ships) is via the 'auto-replenish' function on signals and/or cammo. Make sure every ship has the option to replenish these using in-game currency disabled, and re-check every time you add either option from a 'neked' position, as it'll try and re-enable the auto-replenish (a major Richard move by WG, but vodka isn't going to buy itself)... 1 Share this post Link to post Share on other sites
Riggerby Beta Tester 306 posts 3,108 battles Report post #9 Posted October 12, 2020 6 minutes ago, Blindadoxd said: Yesterday I bought with carbon the Battleship Okt. Revolutsiya, and when I decided to buy it, I used a 25% of discount of carbon that I had, this discount cost doblons? Nah, Using the coupon on a coal ship wouldn't have cost you any Doubloons. Mhhmm. Just message support mate, they will have a full log of your doubloon transactions and could even help you revert the purchase depending on what it was. Share this post Link to post Share on other sites
Blindadoxd Players 30 posts 2,284 battles Report post #10 Posted October 12, 2020 5 minutos antes, Riggerby dijo: Nah, Using the coupon on a coal ship wouldn't have cost you any Doubloons. Mhhmm. Just message support mate, they will have a full log of your doubloon transactions and could even help you revert the purchase depending on what it was. So they can know where the doblons went?, that's cool if they can say me something Share this post Link to post Share on other sites
[MUMMY] rage1750 Players 824 posts 11,400 battles Report post #11 Posted October 12, 2020 Potentially converted the dubs for Free XP. I have almost done it a few times. Every occasion due to the laggy port UI going nuts, I click somewhere next thing you now I am almost doing an FXP conversion. Share this post Link to post Share on other sites
Blindadoxd Players 30 posts 2,284 battles Report post #12 Posted October 12, 2020 27 minutos antes, rage1750 dijo: Potentially converted the dubs for Free XP. I have almost done it a few times. Every occasion due to the laggy port UI going nuts, I click somewhere next thing you now I am almost doing an FXP conversion. So you think that maybe the dobloon converted in free xp? Anyway, I sent a ticket, I hope they have a control of the movement of premium credits Share this post Link to post Share on other sites
[MUMMY] rage1750 Players 824 posts 11,400 battles Report post #13 Posted October 12, 2020 Just now, Blindadoxd said: So you think that maybe the dobloon converted in free xp? Potentially, the other one that has a high probability was posted by Salentine (post 3 in this thread). Look at your FXP and see if it has increased by around 35,000. 1 dub = 20 FXP. 1750 x 20 = 35,000 FXP. Share this post Link to post Share on other sites
Blindadoxd Players 30 posts 2,284 battles Report post #14 Posted October 12, 2020 4 minutos antes, rage1750 dijo: Potentially, the other one that has a high probability was posted by Salentine (post 3 in this thread). Look at your FXP and see if it has increased by around 35,000. 1 dub = 20 FXP. 1750 x 20 = 35,000 FXP. The problem is that I don't remember the exact free xp I have, because I have a lot. But I don't think it was free xp, because I remember yesterday that I had 170.000 aprox, and I have now 178.352 xp Share this post Link to post Share on other sites
[EUR] lossi_2018 Players 3,122 posts Report post #15 Posted October 12, 2020 I m sorry for your loss :/ either a captain retrain or an auto restock on a new ship you bought. I have lost many a dubloon that way when I was newish. 2 Share this post Link to post Share on other sites
Blindadoxd Players 30 posts 2,284 battles Report post #16 Posted October 12, 2020 22 minutos antes, lossi_2018 dijo: I m sorry for your loss :/ either a captain retrain or an auto restock on a new ship you bought. I have lost many a dubloon that way when I was newish. Thank you for your reply, lets see where I lost my money. Share this post Link to post Share on other sites
[TOXIC] ThePurpleSmurf Players 2,554 posts Report post #17 Posted October 13, 2020 If it's exactly 1250 doubloons then it sound to me like someone bought ingame 7-days of premium time. But the support can tell you for sure where the doubloons went. Share this post Link to post Share on other sites
[U69] U69_2020 [U69] Players 357 posts Report post #18 Posted October 13, 2020 Minimal effort to log your own resources: Take a screenshot every day before you log out, preferably in armory, so you have all your important stuff in plain sight. 1 Share this post Link to post Share on other sites
Blindadoxd Players 30 posts 2,284 battles Report post #19 Posted October 13, 2020 11 horas antes, rage1750 dijo: Potentially, the other one that has a high probability was posted by Salentine (post 3 in this thread). Look at your FXP and see if it has increased by around 35,000. 1 dub = 20 FXP. 1750 x 20 = 35,000 FXP. And you were right man, the dobloons went to free xp, I will try to text them if they can dissolve the operation. Wargaming responded my ticket. 1 Share this post Link to post Share on other sites
[PUPSI] Klopirat Freibeuter 15,160 posts Report post #20 Posted October 13, 2020 3 minutes ago, Blindadoxd said: I will try to text them if they can dissolve the operation. Quote Player Support may be able to reverse some in-game actions. Conditions You contacted Player Support within 48 hours of the action. The action must be listed on the Reversible Action List, as seen below. Purchased goods must not be used or sold. Reversible Action List Sell in-game goods for credits. Buy the wrong amount of Premium Time during an event. Convert the wrong amount of XP to Free XP for doubloons. Buy the wrong containers in the Armory. https://eu.wargaming.net/support/en/products/wows/article/22943/ Share this post Link to post Share on other sites
Blindadoxd Players 30 posts 2,284 battles Report post #21 Posted October 13, 2020 2 minutos antes, Klopirat dijo: https://eu.wargaming.net/support/en/products/wows/article/22943/ Many thanks Klopirat, I sent a ticket yesterday at night, I'm inside the period of time where they can reverse the operation. 1 Share this post Link to post Share on other sites
Spartan_Renegade Players 855 posts 7,183 battles Report post #22 Posted October 13, 2020 You sure you didn't buy gambling boxes as I did? I lost 12k on them. 1 Share this post Link to post Share on other sites
[MUMMY] rage1750 Players 824 posts 11,400 battles Report post #23 Posted October 13, 2020 1 hour ago, Blindadoxd said: And you were right man, the dobloons went to free xp, I will try to text them if they can dissolve the operation. Wargaming responded my ticket. Dont feel too bad about it. I come very close to doing it on a monthly basis, its the crappy port UI that can lag out at times, before you know it you have clicked onto FXP and you are one click away from converting all of your dubloons. Wish you well getting them back. 2 Share this post Link to post Share on other sites
[WG] YabbaCoe WG Staff, WG Staff, WG Staff 10,676 posts 5,442 battles Report post #24 Posted October 13, 2020 Před 15 hodinami Blindadoxd řekl/a: As you read, I have lost 1250 doblons, it was the whole premium money I had and I don't why and how. Can you please help me and give me ideas about what it could be? I have to add that I'm trying to change my password and wargaming don't send me the SMS code Hello. I quickly checked and I can see even more then 1250 doubloons on your account. Can you check once again and probably make a screenshot from your port, that is the number of doubloons next to the credits? Share this post Link to post Share on other sites
[SVX] albin322 Players 1,850 posts 20,871 battles Report post #25 Posted October 13, 2020 lol wg meaby gave him more dubs then he lost :P Share this post Link to post Share on other sites
