Client crashing with this error message / window

[Todeskult]

Hi,

Since like 2 updates I'm facing a serious issues with the clients (because it happens on 3 installed instances of the game: EU, NA & RU).

 

No need to mention that support tickets won't do much as the support is keep on asking me to send WGCheck reports and do usual stuff like remove mods, "Check & repair", re-install, clear "cef_cache" folder", check for drivers update, etc. - which I did all, but with no results.

 

The game is keep on crashing (at least few times per session, but because of those I don't play randoms anymore, just a few operations to "test" the changes I did in order to maybe fix the problem) with the shown error message (or sometimes (recently less often than usually) just simply freezes and nothing can be done than just CTRL+ALT+DEL (even switching to other app or to desktop with ALT+TAB or WIN+M doesn't work) and kill the non-responding process.

 

I did clear install (from the scratch), I did checkdisk, defrag and other things a user can do, and now I have no clue. I didn't changed the PC configuration or any strange system updates, etc. I have all the mods removed for now.

 

My system is Win 7 64-bit, Intel i5 4430, Radeon R9 270X (quite old one, but I still got approx 50 fps on the highest graphics settings possible) and 16GB of RAM - so the configuration is sufficient for the game.

Any suggestions what else I can check or do?

 

EDIT: Plus a report in "crashes" folder is generated, which looks like this:

 

Spoiler

Application D:/Games/World Of Warships EU/bin64/WorldOfWarships64.exe crashed 06.09.2020 at 10:56:09

Message:
Unhandled exception

Hash: 35109
EIP: 0x000000003FC45B23

Current thread #2708 native trace:
(0) : WorldOfWarships64.exe!0x000000013FC45B23
(0) : WorldOfWarships64.exe!0x000000013FC3E32C
(0) : WorldOfWarships64.exe!0x000000013FC4172A
(0) : WorldOfWarships64.exe!0x000000013F7974BA
(0) : WorldOfWarships64.exe!0x000000013F7847DB
(0) : WorldOfWarships64.exe!0x000000013F784D4B
(0) : WorldOfWarships64.exe!0x000000013F781B04
(0) : WorldOfWarships64.exe!0x000000013F3DE8CE
(0) : WorldOfWarships64.exe!0x000000013F3DDEDE
(0) : WorldOfWarships64.exe!0x000000013F3D40B0

System info:
    OS Name: Windows 7
    OS Version: 6.6 SP1
    OS Architecture: x86_64

Memory info:
    Virtual memory: 3818284Kb/8589934464Kb (1%)
    Working set (process physical memory): 3442488Kb/16717948Kb (20%)
    Commit charge (working set + process page file usage): 3571260Kb/33433996Kb (10%)
    Global physical memory: 8524008Kb/16717948Kb (50%)
    Global commitable memory (physical + pagefile): 12831460Kb/33433996Kb (39%)

System info:
APPLICATION = DISPLAYDEVICE 0 = \\.\DISPLAY1, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 1 = \\.\DISPLAY2, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 2 = \\.\DISPLAY3, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 3 = \\.\DISPLAY4, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 4 = \\.\DISPLAY5, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 5 = \\.\DISPLAY6, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 6 = \\.\DISPLAY7, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 7 = \\.\DISPLAY8, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 8 = \\.\DISPLAYV1, RDPDD Chained DD, 
DISPLAYDEVICE 9 = \\.\DISPLAYV2, RDP Encoder Mirror Driver, 
DISPLAYDEVICE 10 = \\.\DISPLAYV3, RDP Reflector Display Driver, 

 

 

[Todeskult]

OK, seems like it is clear for me what's wrong:

 

Strange is that a Windows-based diagnostic program (AIDA64) did not found any errors, Memtest86+ did.

 

So I need new RAM modules (another call for a new PC) :V

[Nauseica]

I had the same crash message 7-9 months ago, which its very general and cant guide you much on what is the problem, but for me i experiment for alot of hours and end up that the problem was my custom sound music i had playing. If you have any of that remove the music files and untick the option after it from the options menu.

[Todeskult]

24 minutes ago, Nauseica said:

I had the same crash message 7-9 months ago, which its very general and cant guide you much on what is the problem, but for me i experiment for alot of hours and end up that the problem was my custom sound music i had playing. If you have any of that remove the music files and untick the option after it from the options menu.

 

Nope, that's not it. I am not using my own music file, even the in-game music is disabled.

 

EDIT: I forgot to mention that I am experiencing those crashes since 2 last patches, so like 2-3 months ago everything was fine...

[Nauseica]

What date/version is your current vga driver ? Maybe try to go back one or two versions and test with soem older version

Did you try checking your ram for some possible corrupt module ? Maybe also remove one or two sticks of memory and try with only 8GB

Did you try to disbale all the antivirus/malware resident programs you are using before testing ?

[quickr]

Maybe it's time you upgrade to win10

[Todeskult]

3 hours ago, Nauseica said:

What date/version is your current vga driver ? Maybe try to go back one or two versions and test with soem older version

Did you try checking your ram for some possible corrupt module ? Maybe also remove one or two sticks of memory and try with only 8GB

Did you try to disbale all the antivirus/malware resident programs you are using before testing ?

 

I didn't do so, but I doubt if there's an actual problem with the hardware being damaged, I did some diagnostics and nothing bad was found. WoWs is the only game or software in general I'm having troubles with.

 

I can try to downgrade the GPU driver or uninstall the Radeon software in general and stick to the plain GPU driver only, installed from the Device Manager.

 

I don't have any 3rd party antivir software now, aside from system-based Windows Firewall and something called Microsoft Security Essentials (installed with one of the recent system Windows patches, but that's not the problematic one, crashes happened way before it was installed on my system).

 

3 hours ago, quickr said:

Maybe it's time you upgrade to win10

 

That can be the case too, I got a license bought some time ago, but it was designated for a new PC I'm planning to get in upcoming months. Well, I guess I will use it sooner than initially wanted to.

 

PS: New update on RU server, first "test" battle in PvE operations and crashed again, this time with atidxx64.dll being reported as the one causing exceptions:

 

Spoiler

Application D:/Games/World Of Warships RU/bin64/WorldOfWarships64.exe crashed 06.10.2020 at 10:43:09

Message:
Unhandled exception

Hash: 13057
EIP: 0x00000000F0A28AEF

Current thread #7720 native trace:
(0) : atidxx64.dll!0x000007FEF0A28AEF
(0) : atidxx64.dll!0x000007FEF0A18C52
(0) : atidxx64.dll!0x000007FEF12819AC
(0) : atidxx64.dll!0x000007FEF09D74F7
(0) : atidxx64.dll!0x000007FEF1230B55
(0) : atidxx64.dll!0x000007FEF123161F
(0) : atidxx64.dll!0x000007FEF1225C19
(0) : atidxx64.dll!0x000007FEF13D0924

System info:
    OS Name: Windows 7
    OS Version: 6.6 SP1
    OS Architecture: x86_64

Memory info:
    Virtual memory: 3610424Kb/8589934464Kb (1%)
    Working set (process physical memory): 3066440Kb/16717948Kb (18%)
    Commit charge (working set + process page file usage): 3336020Kb/33433996Kb (9%)
    Global physical memory: 8248072Kb/16717948Kb (49%)
    Global commitable memory (physical + pagefile): 12440144Kb/33433996Kb (38%)

System info:
APPLICATION = DISPLAYDEVICE 0 = \\.\DISPLAY1, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 1 = \\.\DISPLAY2, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 2 = \\.\DISPLAY3, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 3 = \\.\DISPLAY4, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 4 = \\.\DISPLAY5, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 5 = \\.\DISPLAY6, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 6 = \\.\DISPLAY7, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 7 = \\.\DISPLAY8, AMD Radeon R9 200 Series, PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
DISPLAYDEVICE 8 = \\.\DISPLAYV1, RDPDD Chained DD, 
DISPLAYDEVICE 9 = \\.\DISPLAYV2, RDP Encoder Mirror Driver, 
DISPLAYDEVICE 10 = \\.\DISPLAYV3, RDP Reflector Display Driver, 

 

I can add (forgot about that) that on 32-bit client the same crashes were happening.

[quickr]

9 minutes ago, Todeskult said:

PS: New update on RU server, first "test" battle in PvE operations and crashed again, this time with atidxx64.dll being reported as the one causing exceptions:

Quick googling says it's GPU related. Try fresh install of GPU drivers?

[Todeskult]

1 hour ago, quickr said:

Quick googling says it's GPU related. Try fresh install of GPU drivers?

 

I find out on some games-related forum that this DDL is a Direct3D anti-aliasing driver. So maybe I will lower the value of it or disable it completely and see what happens then.

I will also do a Memtest86+ RAM test.

[Nauseica]

Nice that you found the culprit of your problems and you can remove the faulty memory stick and play normally.