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MMASK

Disconnects from the server / cant log back in

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[ADRIA]
[ADRIA]
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187 posts
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Me and several clanmates are still having occasional disconnects, 1-3 per day.

I use PingPlotter regularly now.

All the stream services, websites, Youtube, work flawlessly, yet we get disconnected from WoWs server between 30 seconds and 30 minutes.

This is going on for 3 months now, think it all started with the patch before Christmas or the one before.

I've had ISP technicians come and check the line several times, only to leave commenting that internet connection is good and valid.

 

In case you've had disconnects (aka -35ms ping), please comment. Maybe someone from WG will react if enough of us say something.

  • Cool 4

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Balkans?

 

Welcome to the club of disconnections.

 

Oh.. and for your information, WG doesn't care. At all.

 

Cheers!

  • Cool 1

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[S-O-M]
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2 hours ago, Palubarac said:

Balkans?

 

Welcome to the club of disconnections.

 

Oh.. and for your information, WG doesn't care. At all.

 

Cheers!

But they’ll quickly and happily hit you with a penalty, despite being THIER fault 😣.

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Try to submit a ticket as soon as you can, and run WGCheck tool. I had a couple of disconnects in the last month and one crash to desktop, but managed to reconnect on the first try. 

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[ADRIA]
[ADRIA]
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submitted a ticket, here is the reply: 

 

Hello MMASK,

Thank you for contacting the Wargaming Player Support Team regarding your launcher issue.

We are sorry to hear this is happening to you and would like to help you solve this matter as fast as possible.

On the following link you can find the common ways of troubleshooting the Game Center client:

- https://eu.wargaming.net/support/en/products/wgc/article/10300/

As a first attempt to do this, please check out the most common solutions to this kind of situation:

1. Start the Game Launcher with Administrator rights.

2. Make sure that your Security software (Firewall, Antivirus and so on) are not blocking our game. Adding the game and launcher to the safe/exceptions list is usually enough.

3. Right-click on the folder where the game is installed and select the properties. Disable the read-only option that is applied (Save).

4. Install the recommended driver for our game, depending on your video card manufacturer.

Additionally, you can find the "preferences" file in your WOWS folder and try to return it to an earlier version. This has helped some players to solve this problem.

Disable the game mode in windows:

- https://www.addictivetips.com/windows-tips/disable-game-mode-in-fall-creators-update-windows-10/

Disable the Full Screen Optimization

- https://www.youtube.com/watch?v=DXTOuQ8bdLI

Should none of the steps above work, please send us a WGCheck-report so that we may investigate further:

- https://eu.wargaming.net/support/en/products/wot/article/10248/

Additionally, we would ask you to include the following information:

- Screenshots of the error/issue, if possible.

NOTE: WGCheck reports listing mods won't be considered. Make sure the issue persists with no mods and with a fresh game client installation.

We hope the initial troubleshooter did the trick and that you continue to enjoy the game as much as possible.

I wish you a pleasant weekend and lots of fun and success on the high sees!

If any other questions or issues arise, or this situation unfortunately persists, please don't hesitate to contact us again.

Best regards,

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Don't waste time on customer support.

 

They are incompetent and useless.

 

Talking from experience from them.

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