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Download problems

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So a friend of mine is trying to download the game. He downloaded the Game center without problems but when he tries to download WoWs the problems start. The first problem is that the download speed is abysmal, he is running a 10/10gb fibre connection so there should be no problems. However WoWs only downloads at 100/kbs or lower, now you might say that we should look in the Game center download settings, we did and we changed those to unlimited speed and this is where the second problem arises. The game Center refuses to save any changes he does, we hit the save button and it accepts that, clicks down the settings menu but when we open it again the changes have in fact not saved. at this point any help is welcome.

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