[PSA] An apology for poor event presentation and a bit of spreadsheet

[Captain_Newman]

3 minutes ago, Europizza said:

It's a sunken cost trap for your loyal cystomers that you tried to downplay in misleading communications in an event that is designed to celebrates Xmass, the fest of giving and sharing. And you're sorry you got caught for the false advertising, but not the predatory business scheme. Nice. 

 

Pretty much exactly how I see it. Well said.

[Xphenomenal]

Shipbuilding containers without any possible chance to get shipbuilding tokens, Wargaming you really outdid yourselves this event ;)

[FondilMabols]

3 hours ago, TOXIC_DD_MAIN said:

so does anyone allready tryd to get a refund for the dubloon-booster ? would be quite intresting to have a clear statement here

I sent in a ticket last night, we will see what happens. 

[Afghanicus]

I'm pretty sure they will be issuing refunds as long as they are requested before the construction commences. 

 

We might even see some PSA regarding that.

 

I believe, after the $hitstorm that is still going on, they cannot afford to make players even more angry and start leaving the game for good. Because then the ones who are filling their pockets would be leaving and that's more important than anything else for them.

[CharlesBlack]

This event is CRAZY!

 

You promis a T10ship for easy missions and you give us mission imposible.

Sorry WILL NOT WORK HERE. YOU LIE TO US!

This CAN KILL GAME!

 

Solution in my eyes:

If you build PR in 50% you give 15k steel.

If you build PR in 100% you give next 15k steel(30k total).

If you get Gorizia in time of event 1day after event end you give Peurto Rico for Free.

Don't sell Peurto Rico in game after event EVER.

Don't change missions and after end of event show us stats of how much you was rong.

Then CEO of WG shoude make short movie on YT with apology.

[samphilconlor]

23 hours ago, Excavatus said:

23 hours ago, Sehales said:

In hindsight, it is clear that our communication about this event was rather poor and as a result we created an expectation that the ship was going to be more accessible to the general player base – we own that

or am I reading something different?

 

Yes you are really lets look at the facts:

 

1) It was advertised as being available for free for the majority of players

2) CC's were pressured to publicise the event and given misleading information on the test server about how easy it would be to achieve

3) The decision was clearly made to make the grind impossible for the vast majority of players (I don't know anyone planning on grinding this for free or indeed at all)

4) The total cost of what looks to be an average pixel ship is reprehensible up to 240 euros?!?!!?? You make Trump look like Mother Theresa in comparison

5) You go live without announcing the changes to be made or giving the CC's the chance to update the information they put out on your behalf?

6) You act surprised at the backlash?!?

7) Your servers didn't work on the day of release

8) You now go back and re-edit old posts to more correct wording to cover up your tracks?

 

What I find amazing is that someone using the picture of Cpt Obvious is defending what is clearly an effort from a large company to mislead their customers and extract as much money as possible in a very devious manner.

[GeorgeT1012_gt]

The only explanation that makes sense is that the actual numbers for the mission requirements are "somehow" multiplied by 10!

Even getting Gorizia is like grinding 2-3 lines from T8 to T9! And all that in such a short timeframe! Not to mention that the task rewards have a value more suitable for tasks with requirements that are 10% of those we have. I mean only if you devide every number in the requirements by 10 this event makes sense! 

 

What I can't understand though is the reason why the stopped using campaigns for Christmas events, I mean the Hunt for Graf Spee and the Battle of the North Cape were actually good. Even the Mighty Prinz was good enough, although harder for most players.

 

If the dockyard was a permanent thing and the directives were a permanent campaign directly related to the dockyard, it would have been a realy nice feature, something like an ingame long term project.

 

Personaly, I am only willing to spend camos and flags in order to get the Gorizia, and I will not hurry, I have more important things to do. As for the PR and the rest of the directives: They do not exist for me! I am just happy with whatever small reward I get from the dockyard! The only really good part of this event are the snowflakes. The  santa crates are as bad as last year, so I don't care at all, just the free ones are enough. The collection is another story, it is quite big and the containers are in short supply.... Maybe I complete it next year when the containers are going to be available in the armory...

 

I only hope lessons are learned  this year...

[Hanse77SWE]

For me all of this boils down to one thing: Time.

 

Very, very few players have the time to do this even if they throw money at it. Even in the WG stream when they were asked to let someone on the WG staff do the free-grind the answer was: "We can't do that, we have jobs to do." says it all.

 

No one has time to do it and therefore the whole setup is broken by design. If it was without the deadline it would've been OK but all this work in just four weeks over the hoilday? Hell no!

 

Then the fact that WG doesn't want to take responseability for the errors they have made only ads insult to injury.

 

My faith in the game has never been as low as now.

[Alfa_Tau]

13 minutes ago, samphilconlor said:

The total cost of what looks to be an average pixel ship is reprehensible up to 240 euros

Sorry but this is not really true. 

If you buy the 24k dobloons to unlock the "gold boosters" you spend less than 80 Euro.

Ofc this will not be enough and you have to unlock also the first 2 normal boosters wich requires to unlock the first 2 directives that are doable. 

If we consider a Tier IX regular ship cost more than 60 Euro, I don't think the price is so high. 

[RizZo_On3]

It could Have been a awesome thing to build  PR with removing the Timer and ramp up the needed Tasks per Directive so it would take unexperienced players way longer than the Pros, giving the opportunity to by boosters is okay but not if they are’nt less than an option as more as requirement. I wouldnt care if it take me 6 month or a year to build it but man i would have the biggest smile on my face after i got it in the harbor. Instead of makeing a awesome thing for everybody and get the players happy (wich would have lead to way more ppl buying stuff) you decided to completely bitchslapping every player into the face with this Direktive including the Timeframe.

[Hanse77SWE]

3 minutes ago, Alfa_Tau said:

Sorry but this is not really true. 

If you buy the 24k dobloons to unlock the "gold boosters" you spend less than 80 Euro.

Ofc this will not be enough and you have to unlock also the first 2 normal boosters wich requires to unlock the first 2 directives that are doable. 

If we consider a Tier IX regular ship cost more than 60 Euro, I don't think the price is so high. 

 

If you want to buy it straight up its about €200.

Boosters + a part-gind is about €80.

So if you pay full prize for a T10 then you still have to do half a mega-grind to get it.

 

Pay or work, not pay AND work.

[Mad_Dog_Dante]

nvm.

[samphilconlor]

8 minutes ago, Alfa_Tau said:

Sorry but this is not really true. 

If you buy the 24k dobloons to unlock the "gold boosters" you spend less than 80 Euro.

Ofc this will not be enough and you have to unlock also the first 2 normal boosters wich requires to unlock the first 2 directives that are doable. 

If we consider a Tier IX regular ship cost more than 60 Euro, I don't think the price is so high. 

 

Actually it is true. If you buys the ship it is circa 200 euros.... 200 euros for a pixel ship.... in what possible world is that normal.

 

Are you seriously justifying paying 80 euros for a ship and then doing a grind as well? For that price I could buy two entire new games not just one pixel ship, this is not normal and should not be treated as such.

 

I'm not cheap I am still on my years worth of premium, I have 29 premium ships god knows how many premium tanks and have invested hundreds and hundreds of pounds into wargaming's coffers over my eight years of supporting them but this is a step too far for me. I will certainly not be supporting  them financially this festive period I'll be buying another game for fun and just grinding snowflakes in here this year.

[Dehtre]

What are you doing Wargaming?

 

You've designed and developed this beautiful dockyard and focused the Christmas update around Puerto Rico building just to make it viable for less than 1% of the players?

That is just stupid, I feel sorry for the devs involved in building this system as basically noone will see it.

[Penetrator_69_hero]

Its Totaly not worth the time and money get the Garitzia and stop bother the Derective are to high with Numbers this happent because Devs dont bother playing the game them self its totaly mess up .

[metraton]

My two cents  @ wargaming

 

The worst part of the thing is that you put up this almost impossible grindwall (not mentioning the borderline market practice) during Xmas period. Xmas is supposed to be the occasion to give gifts.

 

You gave snowflakes, and that's a gift. Thank you ... that's the spirit.

 

But the rest ...

 

Gorizia is a nice ship, but it's just a different Zara (so a tier 7). Not much of a gift, more like a small cadeau. But even here you could deserve a (small) thank you.

 

The Puerto Rico affaire is a big bad mess..... and the change of the advertising ... well .... that was some kind of smoking gun about the thing.

 

Accept a small suggestion: grant to the ones that already spent on dubs booster the same amount of doubloons they have spent ... It will ease their pain (and, what's even more important, you will show that you did not build up all this thing to milk doubloons AFTER people realizes that their boosters are not enough to get the ship completed in time). This would sound like an actual apology and would restore some faith in the playerbase.

 

(Or give them a Missouri to recover )

 

Anyway ... have a nice Xmas. After all it's a game.

 

PS: I forgot, next time try not to do such kind of things just before a "save the children" donation campaign ... you know ... angry people are less inclined to be generous 

 

 

[Seetree]

What about compensation, for the full day that people couldn't play as the EU servers were broke???? 

 

Or are you going to claim that was miscommunicated as well????

 

[daddydrew]

Being a noob and probably an idot as well, I didnt really fully understand the value of doubloons. I just saw I had 30,000.00 and the concept looked really good so I thought why not. It wasnt until I saw a CC video I realised that as a noob with a job, wife and kids I had no chance of getting the ship even with all the boosters. Being older and lucky I have some spare coin each month for pastimes, I dont mind paying as long as I get value for doing so and this just does not represent value.

 

I have raised a ticket and requested a refund. I got a reply that said the person dealing with my request did not have the authority or tools to reverse the ship building boosters. The WG rep has refered my request to a senior team for review. Sorry if someone has already posted that, I dont have time to trawl the whole thread.

 

I was looking forward to my first T10 ship but as my skill level is not there yet, I guess its not a big issue for me. I hope everyone who has grinded so far or paid for boosters get compensated fairly.

[Seetree]

20 hours ago, Tanatoy said:

Hi,

 

A typo has been fixed for the part "If you are planning to buy one premium booster:" It is 5 directives that you'll have to do, not 6. We'd like to apologize for any confusion that may have caused. 

 

[Seetree]

SO you apologise for miscommunication of the event,

and then have to apologise for miscommunication in the apology for miscommunication.

 

WORLD CLASS just WORLD CLASS

 

(that's sarcasm if you didn't know, just in case it was miscommunicated)

[100feetUnderWater]

Had a good night sleep. After waking up i discovered myself still thinking about this situation. 

 

There is another topic that i did not see, anyone is addressing. What about company responsibility for probably making some peoples, too much addicted for the game, actually play for 24 straight hours a day, to get the puerto rico ? Think about that. I bet there are some. I just hope no one will actually get hurt in this process. 

[Excavatus]

21 hours ago, samphilconlor said:

 

Yes you are really lets look at the facts:

 

1) It was advertised as being available for free for the majority of players

2) CC's were pressured to publicise the event and given misleading information on the test server about how easy it would be to achieve

3) The decision was clearly made to make the grind impossible for the vast majority of players (I don't know anyone planning on grinding this for free or indeed at all)

4) The total cost of what looks to be an average pixel ship is reprehensible up to 240 euros?!?!!?? You make Trump look like Mother Theresa in comparison

5) You go live without announcing the changes to be made or giving the CC's the chance to update the information they put out on your behalf?

6) You act surprised at the backlash?!?

7) Your servers didn't work on the day of release

8) You now go back and re-edit old posts to more correct wording to cover up your tracks?

 

What I find amazing is that someone using the picture of Cpt Obvious is defending what is clearly an effort from a large company to mislead their customers and extract as much money as possible in a very devious manner.

I'm not defending anything.

Reading the situation and voicing ideas about it completely different things..

 

1) yes they did, and that is the part they apologized, were they sincere? anyone can decide for themselves.

2) yes, this is the part of the communication failure on their part.

 

and the rest,

Yes, they made it impossible intentionally as Sub_oc said, it was aimed for hardcore players AND Payers..

are they sincere? anyone can decide this too..

 

I'm just saying,

they never ever apologized for the event.. only for the communication..

which there is nothing for me exceot to respect their decisions.. even though I completely disagree with them :)

 

Thats all I'm saying.

 

 

[Raziel_Walker]

How is WG capable of turning exciting and beautiful additions to the game into such a money grabbing shitshow attempting to alienate as many players as possible?

 

Instead of apolozing with words, apologize with actions. There are lots of options.
* remove the deadline for PR completion completely.

* reduce directive 2-6 requirements by a factor of 5-10.

* give everyone a Benham.

[CaptainKreutzer]

Well this entire holiday event was disappointment Wargaming, not only Puerto Rico and Directives are disappointing , Snowflakes are too, this year they are not rewarding, like i got 8 santa box from 8 T10 but i only got few camo and some useless flag ,maybe some doubloon too and this year unlike last year premium ships does not gives 200 steel, rather all T8 and T9s gives 75 steel huge, its huge change and kinda frustrating. like if i had all premiums last year my gaining was gonna be 6k steel but this year its maximum 2k steel its joke and i don't know why it changed.

 

Anyways This years Holiday event was huge disappointment and Apology only for PR will not change this feeling. 

 

 

 

[Drughi]

I dunno why your all getting so worked up abou this, its not like its somehing new, same line as the benham case. Anyway myself i will probably never get the PR, but i will go for the snowflakes that gives steel which is still worth getting for me at least.

 

Funny part is that had they given nothing at all it would probably get less whining from the plebs.