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__Helmut_Kohl__

Refund policy for Research Bureau ?

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Beta Tester
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Does the refund policy for the Arsenal (now called Armory) still apply to the Research Bureau as part of the Armory ?

 

https://eu.wargaming.net/support/en/products/wows/article/10213/

"Premium ships purchased through the Arsenal can be refunded if no more than one (1) battle was played with the ship.

Coupons used on such purchases cannot be restored. Event-related currency may be refunded as its value in credits."

 

Does this mean I can give back the Colbert after I have played one battle and get back all of my Research Points @MrConway @Crysantos ?

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[NMA]
Players
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If we get @Crysantos / @MrConway attention on this topic I would like to expand the question to:
Is there a limit on how many refunds we can do? If I recall correctly there is a 1 per 6 month limit on refunding premium ships, does same apply to arsenal ships?

Considering there is no refund for coupons I suppose one could buy Somers (for example) for full price,try it out one game, than refund it and buy it with coupon if one so chooses?

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Beta Tester
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7 minutes ago, quickr said:

Considering there is no refund for coupons I suppose one could buy Somers (for example) for full price,try it out one game, than refund it and buy it with coupon if one so chooses?

 

That is a good question indeed.

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[WG]
WG Staff, Alpha Tester
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On 8/30/2019 at 11:23 AM, __Helmut_Kohl__ said:

Does the refund policy for the Arsenal (now called Armory) still apply to the Research Bureau as part of the Armory ?

 

https://eu.wargaming.net/support/en/products/wows/article/10213/

"Premium ships purchased through the Arsenal can be refunded if no more than one (1) battle was played with the ship.

Coupons used on such purchases cannot be restored. Event-related currency may be refunded as its value in credits."

 

Does this mean I can give back the Colbert after I have played one battle and get back all of my Research Points @MrConway @Crysantos ?

 

Yes, we would give the research points back on that case.

 

On 8/30/2019 at 11:44 AM, quickr said:

If we get @Crysantos / @MrConway attention on this topic I would like to expand the question to:
Is there a limit on how many refunds we can do? If I recall correctly there is a 1 per 6 month limit on refunding premium ships, does same apply to arsenal ships?

Considering there is no refund for coupons I suppose one could buy Somers (for example) for full price,try it out one game, than refund it and buy it with coupon if one so chooses?

 

There is no limit in regards to refunds, but bear in mind we will only do this for ships with a maximum of one battle. Please do not use this to test-drive ships, it really is meant to be used for correcting mistakes.

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