Appeal Chat Ban

[AkulaTSR]

I have received a 7 day chat ban , i created a ticket with customer support .

 

How is it possible to appeal using the "My account is suspended - I want to appeal" option , when all you get is an automated response ???

 

 

[Sehales]

23 hours ago, Benden said:

For God sake stop impersonating WG staff. Internet is already populated by "specialists" about things they do not know or barely, we dont need more here.

He is not impersonating staff, but he is quite active and knowledgable, so why not let him help or answer questions as long as he doesn't claim to be staff (which he is not)

 

23 hours ago, Benden said:

 

Seems the one day to 3 days bans can be initiated by players reporting you ingame with the report + misbehavior in chat thingy. 

The small ingame notification should specify "Reason : ban by complaints".

2 other ways to be banned I know : Ticket opened by a player against someone and player reports + "bad words" keywords existing in the chat history (ingame chat, clan chat, private message and any game chat channel) => there is a human intervention in both those process and chat ban can be longer (12+ days possible).

We do not disclose exact details on the system, but I can assure you that a 3 day chat ban cannot be caused by players reporting another player for no reason.

We also started some more active chat-monitoring in December last year. See https://forum.worldofwarships.eu/topic/109708-new-chat-moderation-initiative/

 

If there are serious doubts about a chat-ban, feel free to message me and I am happy to double-check.

[Hanse77SWE]

I've played 12k games over four and a half years. Never been chatbanned.

 

How?

 

"If you can't say anything nice, don't say anything at all."

[VenividiviciNL]

3 hours ago, Igarigen said:

I doupt that you got a three day for that "damn chicken" and you know that too. If you dont think so, ask Sehales to lift your bann and he will check the Chat Protocol, but dont be surprised when he sees every of your chat messages, including the one in harbour and says Ban was right.

 

Dear mate,

If you are correct than Wargaming should provide a detailed report on which basis my ban was issued. As stated my ban was immediate right after I made the note "a damn chicken". To me that is the sole reason to understand why i got the ban.

 

Based upon your clarification I am left in the dark for that matter.

 

Greetings,

VenividiviciNL

[VenividiviciNL]

10 hours ago, Igarigen said:

Bans dont happen directly after getting reported, so you got the report not for the match in wich, or right after you get the chat ban. It can be from a previous match or even a day ago, if manualy made. Or as i said, from the harbour chat. And dont expect to get a detail report, you should know what you wrote.

I have been reading over and over your (and others) postings/replies on this matter and there is a flaw in your argumentation. If a person is malicious about his lost game and focus his negative attention on you and report you |(afterwards) for that with the chat ban as result that should not be fair as you have no evidence to prove otherwise (FYI, if such a person is approaching me after game I put him on my blacklist for that matter).

 

Let me rephrase on the WG ban itself: if I drive to hard in my car I receive a speeding ticket with detailed information about place/time, etc. In case I have doubts I can ask for some occasions for photo proof in The Netherlands as it is automated and by law ordered. In the above mentioned I have to accept my punishment. 

 

What if there is a flaw in the reporting system of WG, resulting into missuse by people; multiple reporting on 1 person in specific resulting into a chatban? (I refer to the case of 21 negative reports to a player in 1 game from 1 division, for which I assume for the moment he was honest on his posting and not a troll).

 

I try to be/stay positive, but hate unjustice and therefore I am reacting in force. If I really did something against the game rules I have been punished accordingly, but I still want to know on which basis to prevent the same in the future. As stated earlier I am left in the dark as I really have NO clue what I did wrong.

 

Hopefully this post will give you more inside information about my point of view.

 

[captainfloater]

I just got an automatic chat ban. I have no idea why and I am always clean in chat. 

 

I opened a ticket and it got automatically closed.

 

Whether it is automatic or human checked, I feel that the offending chat should be included in the ban with the rule in question highlighted. 

 

I quite like a bit of banter online, the occasional "ouch" when I have just torped the pants of a red boat mercilessly - how do I know what chat is going to get me a ban? 

 

 

 

[Corvette5]

Being chat banned atleast once a month I personaly have noticed the trend of WG taking a biased side in the matter that only the so called harassment report is viewed and not the other 3 for afk bots, playing poorly, or intencionaly throwing the game and ruining the experience for everyone else(known in other actually well maintained and supervised by actual humans as griefing). Out of all my times beingchat banned only once did i attack someone personaly and he was clearly a bot, obvious by his responces. So no i pay WG to be biased against me, with all the rigged games, fake disconnects, and RNG bias in favor of less skilled players. Even if i send an apeal they will read a single word in a long text file that they will regester as an insult, instead of a criticism in the form of calling out ppl when they clearly are BOTTING and throwing the game away. I want to belive in WG and i want to keep supporting them, i've left 30+ euro every month for all sorts of nonsence and all i get is griefing rerrble games after terrible games and absolutely no reprecusion for the people i report, but 2 bots get offended that they are cought botting, im not alowed to call out more of them for the next week??? Thanks for your honest support WG, much apriciated, i would have attempted to be a CC as well but Jingles and Flambass clearly are fed up of the RNG rigging, to the point that i have not seen a Jingles video of HIM playing since forever. Automated systems like this are downfalls for long term users, just look at Youtube and all the cr*p happening there. WG pushed me away from WoT with the noob ammo(premium rounds), and the inconsistency of same tanks shooting eachother in the exact same place,angle,hight and having completely different end result, so why would WoWs be any different...

[iPotatoed]

7 hours ago, ColonelPete said:

This is not an arabian server or a server for japanese court members.

This is the EU server. Do not expect exotic social norms.

Considering that on the EU server I see many players with Arabic-sounding screen names, our “decent social behaviour” might be perceived by them as weird. And vice versa.

But I see you keep missing the point of the argument raised in this thread and the many others like this.

I’ll try to explain it one last time.

We are not contesting the rules of the chat. It’s WG’s chat and they make them. We, as users, have the options of following them, be chat banned or leave WoWS.

Here is what we are contesting:

1) the rules on chat verbiage are very vague and generic;

2) the explanation of the penalties are even more vague and generic;

3) the process of being chat banned is totally opaque;

4) the penalties seem to be arbitrarily administered and not proportional to the infringements;

5) the appeal process is a catch 22 loop out of which you cannot get a definite answer unless you stalk and harass Player Support.

7 hours ago, ColonelPete said:

Game companies are not governments. They do not make laws. They make house rules, as does anyone who has his own house or apartment. That this even needs explaining... 

While companies are not governments, they have to follow certain rules. The rules they make cannot be arbitrary.

It doesn’t have anything to do with your house. That is a private space for a limited number of people.

This is more like a night club. You cannot make arbitrary rules. And your rules must be well clear and specific and specified to your patrons.

Your last sentence “that this even needs explaining...” is very offensive. You seem to be looking down on anyone with an opinion different from yours with utter contempt and disrespect

[CptMinia]

The OP's question has been answered so I'm locking this thread now. 

 

Regards,

               Minia

[ColonelPete]

A 7 day chat ban is the result of an employees decision. And from what I have seen, there are at least two people involved.

It is unlikely you can appeal that.

[AkulaTSR]

Surely they can provide me a time of the reports so i can check my replays , we all know how flawed the `report` system is.  im not paying £8.52 a month for premium , when im unable to play the game .

 

 

[ColonelPete]

The reports did not ban you. WG did, after READING your posts.

And you can still play without using chat.

[Migantium_Mashum]

7 hours ago, AkulaTSR said:

Surely they can provide me a time of the reports so i can check my replays , we all know how flawed the `report` system is.  im not paying £8.52 a month for premium , when im unable to play the game .

 

 

You can still play the game and the only difference is that you are relegated to the F key format. If its a game with Clan members or division then use programs like "Teamspeak". (if Teamspeak still exists)

 

Every person I know has had a chat ban at some point over the time I have played this game, I have had four (Never for 7 days though).

I am still here and the world hasn't ended....

 

 

[Benden]

Also had that kind of ban.

The procedure in place is weird and certainly not clear and incomplete. It could even be qualified illegal to France legal texts and jurisprudence.

For instance, their appeal procedure is not working, you keep receiving an automated answer closing your ticket by the infamous Anthony Curtis bot.

 

For WG defense I admit they made their game chat pretty clean in wows. But still work to do with the procedures for sure.

 

Anyone else victim of their banning, guilty or not ? 

 

[Contrador]

On 8/20/2019 at 11:28 PM, ColonelPete said:

A 7 chat ban is the result of an employees decision. And from what I have seen, there are at least two people involved.

It is unlikely you can appeal that.

I do not think thats the case any more. All of the sudden, i got three, week chat bans, in last few months [maybe more]. When i contact support, to get proof of what i said, i get automatic non human response stating that they will not reply to me or give me proof, and implying that chatban system is automatic even in case of long term chat bans.

[ColonelPete]

6 minutes ago, Contrador said:

I do not think thats the case any more. All of the sudden, i got three, week chat bans, in last few months [maybe more]. When i contact support, to get proof of what i said, i get automatic non human response stating that they will not reply to me or give me proof, and implying that chatban system is automatic even in case of long term chat bans.

They do not do that in general and never have.

A flaw in the system, but probably motivated by not beng willing to discuss semantics with players.

[Astolfo_Is_My_Waifu]

I imagine that system is simple enough that if enough people report you for misbehaviour in chat youll get chat banned, even if you said nothing at all.

[ColonelPete]

1 minute ago, Astolfo_Is_My_Waifu said:

I imagine that system is simple enough that if enough people report you for misbehaviour in chat youll get chat banned, even if you said nothing at all.

Which is wrong as stated multiple times.

[Astolfo_Is_My_Waifu]

1 minute ago, ColonelPete said:

Which is wrong as stated multiple times.

Stated but proven where?

[Contrador]

1 minute ago, ColonelPete said:

Which is wrong as stated multiple times.

Actually it seems that Waifu is correct, the system is automated [and several reddit post suggest its newly automated even on 3-10days bans]. I tracked several topics where you Pete insist that its not, that actual people are doing the chat ban job, and i just think that you are intentionally spreading misinformation. 

[ColonelPete]

1 minute ago, Astolfo_Is_My_Waifu said:

Stated but proven where?

I know of NO case where people got chat banned for saying nothing.

People have claimed it, WG has offered to show the transcripts, people went silent...

 

If you know a case, please provide it.

[ColonelPete]

Just now, Contrador said:

Actually it seems that Waifu is correct, the system is automated [and several reddit post suggest its newly automated even on 3-10days bans]. I tracked several topics where you Pete insist that its not, that actual people are doing the chat ban job, and i just think that you are intentionally spreading misinformation. 

WG has clearly stated it again and again.

It is obvious by three+ day bans not happening immediately, but after some time. If they were automated, they would happen at once.

[Contrador]

Just now, ColonelPete said:

WG has clearly stated it again and again.

It is obvious by three+ day bans not happening immediately, but after some time. If they were automated, they would happen at once.

Well lets agree to disagree and move along. As the time pases, more people will notice it, or just stop to care.

 

As for WG statements, i can read pretty well, and what I found is usually old, or extremely dodgy/not specific on the subject. Therefore you should not use this as an argument.

[ColonelPete]

1 minute ago, Contrador said:

Well lets agree to disagree and move along. As the time pases, more people will notice it, or just stop to care.

 

As for WG statements, i can read pretty well, and what I found is usually old, or extremely dodgy/not specific on the subject. Therefore you should not use this as an argument.

That is not my problem when you prefer to believe some guy on internet over some other guy on the internet.

[TheComedian1983]

You must type something to get a ban.
No matter what you typed. "Good day" for example.
But when you aren't using a chat, you can't be banned. Its quite new function of that absurd system.
And you guys can trust me that because @YabbaCoe can confirm i am real proffesional in ban bussines

[Contrador]

9 minutes ago, ColonelPete said:

That is not my problem when you prefer to believe some guy on internet over some other guy on the internet.

I can completely agree with this sentence. And in the same spirit of this sentence, i encourage you not to be that active in defence of the chat ban system, as neither me or you, have a unquestionable proof of how it works.