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WG_Lumberjack

How to report BUGS - Read me!

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WG Staff
2,392 posts
4,270 battles

Captains,

To improve our ability to track and follow up on bug reports we have shifted bug reporting to our customer support ticketing system.

 

If you encounter any bug, please submit your bug report under the following link using the template below: https://eu.wargaming.net/support/en/products/wows/help/8544/8576/ 

 

1. Description

Clear and substantial description containing all necessary details.
Example: the cruiser Aoba: scout is inoperable.

 
2. Reproduction steps

A sequence of the player's actions which triggered the bug.
Example: 1. Select the cruiser Aoba 2. Enter the battle (Training or Random Battle). 3. Try to launch the scout.

 
3. Result

In-game experience resulting from the bug.
Example: When you press the scout activation button, you can hear the sound, but nothing actually happens. The aircraft stands still on the catapult.

 
4. Expected result

In-game experience which should have occurred if no bug is present.
Example: The scout has to be launched by the catapult.

 

5. Technical details

Example: Bug time: about 19:30 (UTC).Replay (attempt at 01:00), python.log, DxDiag.

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