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UltraRos

where can we complain about player support?

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where can we complain about player support?

 

I really like this game, but because of how player support is treating me, the joy to play this game dissapears very quickly.

 

They only answer to me in lazy-[edited]e-mailtemplate, they don't answer all of my questions,

and they close tickets where the poblem still exists (to get a near 100% solve rate i guess)

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And maybe think about which problems you bring to player support.

They are not responsible for everything.

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2 minutes ago, ColonelPete said:

And maybe think about which problems you bring to player support.

They are not responsible for everything.

The problem i brought to the player support was about the 120 points for hall of fame per win we miss with clanbattle, i contacted on behalf of the whole community,

but how theyt treat me is beond me i have no words for it

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1 minute ago, ColonelPete said:

Hall of fame? Clan Battle?

 

yes indeed hall of fame points who we could win also with clan battle

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8 minutes ago, UltraRos said:

yes indeed hall of fame points who we could win also with clan battle

Quote

Points can be earned in Random, Co-op, Scenario, Ranked, and Special Battles.

 

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1 minute ago, ColonelPete said:

 

Look to the rules in royal navy event it says 120 per win at clanbattle

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3 minutes ago, ColonelPete said:

You get 120 points for ranked battles...

according to the rules yes but did not recieve any, what the H is your point?

or are you'r replies ony for the sake of discussion and such?

 

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2 minutes ago, ColonelPete said:

Because you are writing about clan battles... 

the issue is about clanbattles we played last weekend.........

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Clan battles are not included in the royal navy hall of fame.

 

Ranked battles are not the same as clan battles. Ranked battles did count during the ranked sprint events a few weeks ago.

 

The rules are worded clearly. You are complaining about an issue that doesn't exist. The tickets were closed correctly.

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2 minutes ago, Egoleter said:

Clan battles are not included in the royal navy hall of fame.

 

Ranked battles are not the same as clan battles. Ranked battles did count during the ranked sprint events a few weeks ago.

 

The rules are worded clearly. You are complaining about an issue that doesn't exist. The tickets were closed correctly.

 

shot-18.12.04_13.03.17-0430.jpg

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Ok that seems true, but this is unbelievable, so clanbattles seems less worth than rankedbattles ???

and why could playersupport not provide me that answer at first hand?

 

Players support only answered some lazy e-mail templates and such not even answering all my questions.

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Vor 4 Minuten, UltraRos sagte:

and why could playersupport not provide me that answer at first hand?

I`d guess your messages to support didn`t make much sense, since you weren`t able to differentiate clan battles and ranked battles...

 

Vor 6 Minuten, UltraRos sagte:

Players support only answered some lazy e-mail templates and such not even answering all my questions.

I`d guess your attitude and tone in your messages was as here in your posts...

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1 minute ago, Klopirat said:

I`d guess your messages to support didn`t make much sense, since you weren`t able to differentiate clan battles and ranked battles...

 

I`d guess your attitude and tone in your messages was as here in your posts...

no matter what attitude you think, but still i am their customer and they treat me like a piece of s#it

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1 minute ago, UltraRos said:

no matter what attitude you think, but still i am their customer and they treat me like a piece of s#it

By the way they admitted i have a point and many playes have this issue, but how they treat me is beond me.

no customerfriendlieness at all

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1 hour ago, ColonelPete said:

And maybe think about which problems you bring to player support.

They are not responsible for everything.

Looks like I had the right hunch.

Now we know why they could not help you...

They cannot make you understand.

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On 12/4/2018 at 2:59 PM, ColonelPete said:

Looks like I had the right hunch.

Now we know why they could not help you...

They cannot make you understand.

No you had not the right hunch, and they helped me but treated me like EDIT in there way of communicating.

My complaint was about the way they treat me, not about if they understand me or not, they understoot me clearly,

but i will not copy the whole ticket here to proof my point to the whole community, out of respect for privacy for the playersuportworkers.

Edited by ZeroFortyOne
This post has been edited by the moderation team due to inappropriate remarks.

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On 12/4/2018 at 6:14 PM, UltraRos said:

No you had not the right hunch, and they helped me but treated me like EDIT in there way of communicating.

My complaint was about the way they treat me, not about if they understand me or not, they understoot me clearly,

but i will not copy the whole ticket here to proof my point to the whole community, out of respect for privacy for the playersuportworkers.

 

On 12/4/2018 at 1:13 PM, UltraRos said:

... they don't answer all of my questions,

and they close tickets where the poblem still exists (to get a near 100% solve rate i guess)

Sure... :Smile_great:

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20 minutes ago, ColonelPete said:

 

Sure... :Smile_great:

what you wanna say with this? again for the sake of discussion?

nothing i wrote there contridicts eachother, they clearly understood me they helped me,

but still the problem is not solved, and they had not answer all of my questions.

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8 hours ago, UltraRos said:

and they close tickets where the poblem still exists (to get a near 100% solve rate i guess)

customer support has nothing to do with the game development, they will sort out problems with the current game and current rules, you are using the wrong channels for it.

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