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Bug Reports

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[WG-EU]
[WG-EU]
WG Staff, Alpha Tester
2,704 posts
2,712 battles

Captains,

 

Please share all bugs encountered in the public test of version 0.7.9 below, using the following template:

 

1. Description

Clear and substantial description containing all necessary details.
Example: the cruiser Aoba: scout is inoperable.

 
2. Reproduction steps

A sequence of the player's actions which triggered the bug.
Example: 1. Select the cruiser Aoba 2. Enter the battle (Training or Random Battle). 3. Try to launch the scout.

 
3. Result

In-game experience resulting from the bug.
Example: When you press the scout activation button, you can hear the sound, but nothing actually happens. The aircraft stands still on the catapult.

 
4. Expected result

In-game experience which should have occurred if no bug is present.
Example: The scout has to be launched by the catapult.

 

5. Technical details

Example: Bug time: about 19:30 (UTC).Replay (attempt at 01:00), python.log, DxDiag.

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[UPDATE 11:07 CET - the problem is SOLVED]

 

1. Description

I'm unable to open the Arsenal, I get "Web Server is unavailable" error

 
2. Reproduction steps

Log into the game, click "Arsenal"

 
3. Result

we get  "Web Server is unavailable" error (see attached screen)

 
4. Expected result

the arsenal page should open

 

5. Technical details

Bug time: 10:50 (CET)
can be reproduced every time you click on the "arsenal" button 

shot-18.09.20_10.51.36-0101.jpg

Edited by MightyWizard
Problem Solved
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Hi WG.

 

Launch game.

 

Loads up Ok.

 

Keep Crashing at Port screen seems to be effected by the Port of London loading.

 

Unable to play.

 

 

 

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4 hours ago, MightyWizard said:

[UPDATE 11:07 CET - the problem is SOLVED]

 

1. Description

I'm unable to open the Arsenal, I get "Web Server is unavailable" error

 
2. Reproduction steps

Log into the game, click "Arsenal"

 
3. Result

we get  "Web Server is unavailable" error (see attached screen)

 
4. Expected result

the arsenal page should open

 

5. Technical details

Bug time: 10:50 (CET)
can be reproduced every time you click on the "arsenal" button 

shot-18.09.20_10.51.36-0101.jpg

How did you solve this?

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Players
7 posts
7,064 battles

hi have updated all drive sand every thing i could think of game still crashes as soon as i enter battle  have remove all mods from wow site still crasheds so now uninstored and staring again.

Did all this only then did i see the comments in the forun.

I hope it sorted soon as i have been getting warings and pennaltys and its not the first time. Its a great game looking foraward to playing it again soon, and i suppos i loss my continuse run

of opening contains as well!!!!!!!!!!!

 

Take care everyone enjou the game.

 

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On 19.9.2018 at 11:28 AM, Sehales said:

Captains,

 

Please share all bugs encountered in the public test of version 0.7.9 below, using the following template:

 

Oi mate.

I play since the end of september 2016, the first ranked season I played was season 6 (mid 2017) and yet I only get the Patch for one year playing your game? Did your Developers drink Vodka again?

giphy.gif

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I'm reporting this for 12th time.

 

When playing with CVs planes becomes silent and stop giving status reports. This happens for no reason at all, there isn't any particular moment or action that makes this happen. And it's totally random, for instance, right now it happened on my first battle, 5 mins after the beginning of the battle. Others times I can play 5 battles or more without this happening. Also it happens on both of my computers and the only thing they share in common are Windows 7 X64 and a socket AM3 processor.

The only way to fix it it's to close the game.

 

I don't know if it's a good idea, but I will attach the WG checks of both computers. Altought these were from the previous version of WOWS.

 

Both WG checks.zip

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[UN1]
Beta Tester
185 posts
5,892 battles

Freedom camo on Cleveland and Baltimore is still broken, still half the camo is missing and the missing parts are colored in light blue

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[-TWA-]
Players
45 posts
14,265 battles

1. Description

Game crashes due to abnormal gpu usage

 
2. Reproduction steps

enter a match

 
3. Result

While loading the map game crashes
GPU spikes to 100 % then crash.

before the map starts loading, image of normal in game shows up then goes to loading the map
windows game thingy for recording the game appears while the game is loading and a moment before the game crashes

 
4. Expected result

I am supposed to enter a match and play the game

GPU is not supposed to spike to 100 %

Ingame view is not supposed to show up before the map loads

windows thingy is supposed to pop up while the game is loading

 

5. Technical details

DxDiag.txt

crash 1.png

Task maanger.pngimage 2. map did not load, game crashed

succesfull load + crash.pngimage 3. map loaded, then crashed

usage while in port.pngimage 4. Usage while in port after normal load.

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[GRK3N]
[GRK3N]
Players
737 posts
17,380 battles
10 minutes ago, Nagahide said:

1. Description

Game crashes due to abnormal gpu usage

 
2. Reproduction steps

enter a match

 
3. Result

After loading the map, game Crashes.
GPU reading spikes to 100 % for a second before error message

 
4. Expected result

I am supposed to enter a match and play the game

 

5. Technical details

 

crash 1.png

 

DxDiag.txt

Task maanger.png

X2

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[GOLD]
Beta Tester
11 posts
14,484 battles
On 9/20/2018 at 2:02 PM, Jessa_Doom said:

Hi WG.

 

Launch game.

 

Loads up Ok.

 

Keep Crashing at Port screen.

 

Unable to play.

 

 

 

 

same

 

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[SPUDS]
Players
11 posts
5,207 battles

EDIT: found issue - custom camouflage textures were / are responsible for game crashing

 

Game crashing in port, for some reason every time I want to choose Gallant - ship does not load and game crashes. 8 crashes so far.

 

Application D:/World of Warships/WorldOfWarships.exe crashed 09.20.2018 at 21:39:52

Message:
The BigWorld Client has encountered an unhandled exception and must close (EXCEPTION_ACCESS_VIOLATION : 0xC0000005 @ 0x011E4CB4) (Write @ 0x3773833216)
Current thread #9376 native trace:
(0) : WorldOfWarships.exe!0x011E4CB4
(0) : WorldOfWarships.exe!0x011FE2E5
(0) : WorldOfWarships.exe!0x011E52C4
(0) : WorldOfWarships.exe!0x011E56E5
(0) : WorldOfWarships.exe!0x011E579D
(0) : WorldOfWarships.exe!0x011EEEAF
(0) : WorldOfWarships.exe!0x011EF8B4
(0) : WorldOfWarships.exe!0x011CACA1
(0) : WorldOfWarships.exe!0x011CD350
(0) : WorldOfWarships.exe!0x01326158
(0) : WorldOfWarships.exe!0x00BDBD42
(0) : WorldOfWarships.exe!0x00A873FB
(0) : WorldOfWarships.exe!0x00E612A4
(0) : WorldOfWarships.exe!0x00E6754B
(0) : ucrtbase.dll!0x764AE8AF
(0) : KERNEL32.DLL!0x76868484

System info:
    OS Name: Windows 8.1 or later
    OS Version: 6.6 
    OS Architecture: x86_64


Memory info:
    Virtual memory: 3732744Kb/4194176Kb (89%)
    Working set (process physical memory): 3268168Kb/4194176Kb (77%)
    Commit charge (working set + process page file usage): 3355452Kb/4194176Kb (80%)
    Global physical memory: 8233244Kb/16725700Kb (49%)
    Global commitable memory (physical + pagefile): 11723248Kb/17774276Kb (66%)


System info:
COMPUTERNAME = LACHTAN-PC
APPLICATION = "D:\World of Warships\WorldOfWarships.exe" 
4 PROCESSOR(S) = 0 - 6 3a09
DISPLAYDEVICE 0 = \\.\DISPLAY6, NVIDIA GeForce GTX 1060 6GB, PCI\VEN_10DE&DEV_1C03&SUBSYS_85A41043&REV_A1
DISPLAYDEVICE 1 = \\.\DISPLAY7, NVIDIA GeForce GTX 1060 6GB, PCI\VEN_10DE&DEV_1C03&SUBSYS_85A41043&REV_A1
DISPLAYDEVICE 2 = \\.\DISPLAY8, NVIDIA GeForce GTX 1060 6GB, PCI\VEN_10DE&DEV_1C03&SUBSYS_85A41043&REV_A1
DISPLAYDEVICE 3 = \\.\DISPLAY9, NVIDIA GeForce GTX 1060 6GB, PCI\VEN_10DE&DEV_1C03&SUBSYS_85A41043&REV_A1


Extended info:
No thread callstacks due to low memory.
 

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[ZEN]
Players
16 posts
12,324 battles

1. Description

If I want ot place aflag on ANY ship, or want to collect my daily containers, I got "Transaction Error" message.

 
2. Reproduction steps

No special voodoo - Going to Exterior >> clicking on any flag >> error / Going to Containers screen >> clicking on Collect container >> choosing the type of the Container >> error

 
3. Result

With the flag, no result, beside that I cant change them on any of my ships - with the containers, that a bit more annoying bug; after the error message, I cant get back to the port, the game keeps ot be responsive, but I cant get back to the Port screen

 
4. Expected result

Able to place some fking flag on my ships / able to collect my containers (if I cant collect them, the system will automatically choose Money container, but I want Resources ... I need that coal!)

 

5. Technical details

its now. 20.09.2018. 22.50 CEST

(I would write also some spicy thing about QA departments competency, but that would earn me a ban atleast)

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[DAVY]
[DAVY]
Players
1 post
14,519 battles

The game doesn't show any special missions beyond the daily event, the royal navy dd event (10 wins) and the personal missions for t10 ships. When I complete a battle I do see other missions being completed (like 1.5m damage and others I can't recall) and I get royal navy containers but I have no way to see the actual missions to know what to aim for or what are the rewards for the missions.

 

Restarting the game didn't help. No idea how this can be reproduced, it just started like that after the update.

 

Update: OK. Only now I figured that to see these missions I need to go to the special UK page with the UK flag. that wasn't clear at all.

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[TOXIC]
Players
4,529 posts
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On 9/19/2018 at 11:28 AM, MrConway said:

(...)

The same bug as in last version because fixing what files a captain's special voiceover is drawn from proved to be too big of a change to be patched in 7.9 :Smile-_tongue:

 

1. Description

Kirishima (an ARP commander) has a voiceover of Iona (another ARP commander) instead of her own

 
2. Reproduction steps

1. Select a voiceover modification that allows captain-specific voiceovers

2. Select a ship with Kirishima as commander

3. Enter battle

 
3. Result

The ship is voiced by Iona (the voiceover available as "ARP Iona" voice modification in the settings)

 

4. Expected result

The ship should be voiced by Kirishima (the voiceover labeled in settings as "ARP Kirishima (Yotaroh)")

 

5. Technical details

The game sound files for both relevant voices are present in the game files as

Iona_Filename for the wrong voiceover files and

Kirishiima_Bear_Filename for the appropriate ones

The problem might be related to the fact that Kirishima does share voiceover with a different captain (only the one she should share the voice with is her bear form rather than a completely different character as it is now :Smile-_tongue: ).

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6 hours ago, Sanitaar said:

Game keeps crashing, well done wg! Seen many posts about this and no solutions..... :cap_money:

Hi a reinstall won't help either.

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Supertester, Beta Tester
64 posts
6,151 battles

1. Description

After picking a random container an error message appears "Transaction error please try again later"  im unable to click away or exit back to port, only way to exit is to force close the client

 

2. Reproduction steps

 

Trying to pick a random container warrants same results

 

3. Result

 

Stuck on screen(Screenshot provided) with no way of exiting except for force closing client

 

 

4. Expected result

 

Container animation should start and drop the container on the ship

 

5. Technical details

 

Game had not frozen in game sounds are still playing in the background pressing esc does nothing and there is no exit button to return to port.

(Screenshot provided)

unknown (2).png

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[HAMIS]
Players
1 post
6,287 battles

1. Description

Tried to launch Arms Race mode in Khabarovsk, on load in game crashed. Upon restarting client and attempting to load in game crashed 3 times in a row.

 
2. Reproduction steps

Logged into game

Selected Arms Race

Selected Khabarovsk

Clicked Arms Race

Matchmaker found a game

Loading bar completed

Game didn't load in, instead crashed

Restarted client with same result upon loading bar reaching completion

 
3. Result

Resulted in crash of client, screen froze

Occurred 3 times in a row

Gave up trying to load into game, logged into client today to find Unsporting Conduct penalty for 3 games due to inactivity.

 
4. Expected result

Upon loading bar completion, expected the game to load in.

 

5. Technical details

Bug occurred 20/9/18 at 17:05.

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58 minutes ago, Pauld said:

1. Description

After picking a random container an error message appears "Transaction error please try again later"  I'm unable to click away or exit back to port, only way to exit is to force close the client

I've had this 'transaction error' since before this patch when collecting resource containers. Never had the frozen screen issue though.

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[WCWVE]
Players
897 posts
14,378 battles

There appears to be a bug with the completion of the "Defend the Home Waters" section of the 3rd days set of missions for the first week - the description says get either 3 defended, 3 captured to 3 assist in captured ribbons in main server today Friday 21st September 2018 at approximately 10:30

 

I selected Gallant to do the mission because that was the only British mid tier destroyer in port

 

I completed the mission with 4 defended ribbons 

 

However, the reward has not been issued and the mission is still showing as needing completion 

 

Expected result - Royal Navy container and mission to show as accomplished 

 

Screenshots attached 

 

 

 

British Destroyer get 3 defended ribbons but - 2.png

 

British Destroyer get 3 defended ribbons but - 1.png

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