Cash refund for premium carriers after rework?

[goodman528]

The proposed carrier rework looks like this:

 

This gameplay is very different from the current carrier gameplay. This is not what I expected when I bought the product of premium carriers from the WG premium shop. Will WG offer refunds for customers who are unhappy because of these changes?

[anonym_JSqwZct68BEw]

What you gonna do when they will stop this game completely (will happen) ? Ask for a 100% refund?

 

Don't be so dramatic. it's a game. You played with your CV. Didn't you? 

[Egoleter]

Did you or did you not play your premium CVs so far?

 

There will be a refund option. There will also be an option to try the gameplay yourself before you apply for that.

 

If the refund will be a cash option? I have my serious doubts about that and I wouldn't vote for it either, as that change is made to better integrate and balance the class into the game everyone else plays. So it is for the benefit of everyone.

[JaiFoh]

2 minutes ago, Egoleter said:

If the refund will be a cash option? I have my serious doubts about that and I wouldn't vote for it either, as that change is made to better integrate and balance the class into the game everyone else plays. So it is for the benefit of everyone.

Too complicated to be Cash IMHO especially in EU with numerous currencies to deal with. 
It will be Doubloons & Premium time I suspect for Premium Carriers
And Credits for Silver Ships

[ForlornSailor]

I tend to agree with @Milckenbom and @Egoleter. What would you have done if the game didnt turn out to be successful and it would have been shut down by now? Do you ask for a refund when you vacuum-cleaner stops working after 4 years?

 

 

[Klopirat]

 

[El2aZeR]

I'd be extremely surprised if WG offers us a cash refund.

Would I want one? Eh, maybe? Depends on how the rework turns out overall. If it's absolutely horrible, yeah, I'd want my cash back. If it's okay but not to my taste, I wouldn't begrudge them for "only" giving us doubloons etc.

[Major_Damage225]

I dont think a cash refund will happen, as mentioned a few posts up, its probobly (dare i say guarenteed) to be doubloons. 

[jss78]

As far as I'm concerned, a doubloon refund suffices. This should extend to permacamos.

 

One of my major concerns about the rework is how they'll provide distinctive gameplay with parallel CV lines. At present the gameplay drastically changes with squadron setups and the capabilities of bombers AND fighters compared to the opposition. In the future, you only have a single attack wave you can play with. Do I still want my Saipan when I have a Hiryu?

 

I really feel for the guys who've been in this for the RTS gameplay and spent a lot of money on it. They'll have no use for whatever amount of doubloons you give. You can argue that "you got to play it for a while, so it's fair" -- but it's not fair really, is it, when the rest of us are free to keep playing for 3, 5, 10, ... years.


 

[Warhawk1984]

READ THE TERMS AND CONDITIONS

 

when you buy a digital item to use in a game like a premium ship or outfit or gun or whatever you are buying the right to use it nothing else.

 

you do NOT own the ship or the intellectual property (code that makes the ship)

 

you actually agree when you buy it that the item can change,be modified and even removed altogether 

 

its a bit like me buying a game like black desert for £50 and me not liking a class change at a later date, do i get my money back of course not.

 

Now WG are quite decent about this they often refund it terms of gold/doubloon's as this normally stops the player from making to much noise but legally they dont have to give you anything

 

read terms and conditions before you buy

 

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 Now you might have a case where the core game play of said ship is completely different to that advertised when you purchased the licence to use said virtual  goods and you may be able to get your money back with a law suit however the cost of said lawsuit would far out way the cost of said virtual good(s) the only real way of it being cost effective would be a group of players say a few hundred doing a class action lawsuit 

 

quick side note i would prefer just a EXP/ Silver refund to a Russian refund where you pay more to get something they are changing.

 

@MrConway

 

NO RUSSIAN REFUNDS THIS TIME PLEASE WARGAMING!!!!!!

[ForlornSailor]

3 minutes ago, jss78 said:

One of my major concerns about the rework is how they'll provide distinctive gameplay with parallel CV lines. At present the gameplay drastically changes with squadron setups and the capabilities of bombers AND fighters compared to the opposition. In the future, you only have a single attack wave you can play with. Do I still want my Saipan when I have a Hiryu?

 

Even more: Why play Haku when you can play Hosho? Remains to be seen how the difference in Tiers will be. Maybe you only have 3 planes on low-tier and can only attack once? I cant think of other differences to make me grind through a line.

 

5 minutes ago, jss78 said:

I really feel for the guys who've been in this for the RTS gameplay and spent a lot of money on it. They'll have no use for whatever amount of doubloons you give. You can argue that "you got to play it for a while, so it's fair" -- but it's not fair really, is it, when the rest of us are free to keep playing for 3, 5, 10, ... years.

 

Fair point also. Its a tough nut.

[Major_Damage225]

I just hope they extend the secondary gun range and reduce the reload on the Kaga, to say 8.5 km 4 sec reload after the rework 

 

Edit:it would be a uneque ship then. 

[Shaka_D]

Not interested in cash refund. CV is not my main but I'm keen to see how cv rework plays out and if's it's going to be as damatic as people make it out to be.

[AnEvilJoke]

I don't own any premium Carrier but none the less I take that money too!

 

[Xevious_Red]

I'd expect doubloons for premium ships. Tech tree ships I'd expect cost in silver back, and probably the xp spent unlocking back as free xp

[Warhawk1984]

1 hour ago, Xevious_Red said:

I'd expect doubloons for premium ships. Tech tree ships I'd expect cost in silver back, and probably the xp spent unlocking back as free xp

would also expect captain skills to be reset as some skills might not make sense in the new model, hum all those captains on ships where i wish i had specked them different, guess all my american/jap captains will be cv captains the night before the rework goes live

[Xevious_Red]

4 minutes ago, Warhawk1984 said:

would also expect captain skills to be reset as some skills might not make sense in the new model, hum all those captains on ships where i wish i had specked them different, guess all my american/jap captains will be cv captains the night before the rework goes live

They would be more likely to give a reset to all captains.

Some of the skills may just go (service time for planes). Some may become less desirable (+1DB/fighter). Other classes may want to take/drop skills -BFT/AFT/manual AA etc

[Fasey]

Maybe full cash refund is not a good idea, but I have heared things like doubloons refund, or a rare ship as replacement. Tbh I would like to swap my Kaga for a Kamikaze or Kutusov x) 

[RUSSIANBlAS]

Great summary of CVs and WG's treatment of the class and player base.

 

My only issue is now is there any point playing any CV until the changes?  All soon to be a fading memory...

[goodman528]

6 hours ago, Warhawk1984 said:

@MrConway

WG is not legally obligated to refund. Otherwise I wouldn't have made this post, I would have just sat back and waited for my refund. But you know what happens to companies that treat customers like this?

 

Let me tell you a story. Back in the 1980s, drivers in America complained about the problem of "auto-acceleration" in two brand of cars. Toyota and Audi. The drivers said their cars would accelerate on their own when they were not pressing on the accelerator. Both Toyota and Audi investigated the problem and found there was nothing wrong with their cars. At which point, Toyota publicly apologized and recalled all allegedly affected cars and replaced them free of charge. Toyota went on to become the largest automobile manufacturer in the world. While Audi told the public they couldn't find anything, so it must be the fault of the drivers. Audi's sales immediately plummeted by 60% and went on to become extinct in the US market. No investigation has ever found the cause of "auto-acceleration". This problem is as mythical as the Lochness monster. But in business the most important thing is the trust of your customers.

 

That is what WG is messing with here. The trust between WG and their customers. If they set a bad precedence, who will have confidence in buying their products in the future?

[cracktrackflak]

43 minutes ago, goodman528 said:

 

 

That is what WG is messing with here. The trust between WG and their customers. If they set a bad precedence, who will have confidence in buying their products in the future?

 

 

Well, judging by the history of WoT, WG don't actually have to worry too much about undermining the confidence of existing customers as (a) there is a near-endless supply of new customers, and (b) many/most of the existing customers appear to be happy to carry on spending money on the game.

 

E.g. despite pretty much every €30-40 premium tank becoming obsolete or unplayable a few months after it is introduced, hundreds of thousands of players seem happy to buy the next one that gets released!

 

By comparison with some of the the things that have happened in WoT, a CV rework in WoWS seems fairly trivial....

 

 

 

[HaachamaShipping]

I do wonder what WG will do not just with premium CVs, but with premiums that basically had strong AA as part of their balancing. Yuubari, Texas and Kii for example. Is their AA going to be good enough to stay relevant? Or if AA gets toned down to avoid no-fly zones, will they suddenly be pretty much just be a lot worse, having half their AA dodged. Heck, Yuubari's one long-range gun till now gave at least the panicking effect, but you aren't going to tell me that even with defAA those puffs from one gun aren't easily dodged.

[Tenshi]

Any sort of real money refund for virtual goods is basically impossible in the first place.
The money that you spent was already spent by the company on something else either way

Just accept a doubloon compensation and be happy you're getting that -3-

[hgbn_dk]

My guess is Doubloons for the Premiums and free xp plus full credit compensation for the silver ships

[Hades_warrior]

6 hours ago, Fasey said:

Tbh I would like to swap my Kaga for a Kamikaze or Kutusov x) 

Switching from one P2W ship to another.

Good call.

 

6 hours ago, Negativvv said:

My only issue is now is there any point playing any CV until the changes?  All soon to be a fading memory...

Seems like there is. At least I did saw lot of CV activity since that rework video came out.

I dont think ill jump into my Ranger so soon. January the earliest.