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Hakuuna_Matata

A bit too early on the doubloon spending?

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9,472 battles

I, like so many other people, really fancied the free rewards for spending 25000 doubloons on stuff I wanted anyway. 

Problem: I'm traveling with my family and will not be home to spend the doubloons. 

Fortunately I was only an hour away from a clan mate, so I drove over. We got behind his laptop and spent our hard earned money. He got a year of premium time and converted some XP. I got perma camo's for 5 T10's. Problem solved. Back to the family as it was already past 23:00. 

Turns out the event didn't start until 02:00 the next morning, we were just under 3 hours too early. 

Tickets were created and here it gets weird.

My mate had his premium time taken away and got his doubloons refunded. The representative could not reset the XP, but as that was only a small amount it didn't matter much. 

I got a reply that many players made the same mistake and that WG was looking at ways to remedy the situation. 

Then it got really quiet. After a few more pokes the tone changed and I was basically told that I messed up and had to live with the consequences.

 

I do not agree... 

 

It is my opinion that if one player gets help, players with the same problem should also be helped. 

 

Also, if an expensive event like this is launched, do not post an activation button before the event goes live, especially if it only runs for a few days. (If I was the only one to fall for this, but a costumer support representative wrote me that 'a lot of players' made the same mistake) 

When I objected to refusal I was told to post my comments on this forum so the developers can read my concerns and react to them... 

I'm just dying with suspense, what will come next..? 

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Players
3 posts
9,472 battles

Insightful and correct ColonelPete. Yet, if I had only be the only fool...

 

Anyway, the whole point is moot as WG came through, removed my camo's and reinbursed the doubloons.

 

So, thank you WG and hello T61

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