Jump to content
MrConway

Bug Reports

55 comments in this topic

Recommended Posts

[WG-EU]
WG Staff, Alpha Tester
2,588 posts
2,397 battles

Captains,

 

Please share all bugs encountered in the public test of version 0.7.8 below, using the following template:

 

1. Description

Clear and substantial description containing all necessary details.
Example: the cruiser Aoba: scout is inoperable.

 
2. Reproduction steps

A sequence of the player's actions which triggered the bug.
Example: 1. Select the cruiser Aoba 2. Enter the battle (Training or Random Battle). 3. Try to launch the scout.

 
3. Result

In-game experience resulting from the bug.
Example: When you press the scout activation button, you can hear the sound, but nothing actually happens. The aircraft stands still on the catapult.

 
4. Expected result

In-game experience which should have occurred if no bug is present.
Example: The scout has to be launched by the catapult.

 

5. Technical details

Example: Bug time: about 19:30 (UTC).Replay (attempt at 01:00), python.log, DxDiag.
 

If you encounter this error, please zip your ~\crashes\ folder, upload it to any online file storage and add the link to your report.

 

565152Sanstitre.png

Share this post


Link to post
Share on other sites
[W_F_]
Players
2 posts
4,471 battles

1. Description

Nearly every third game start the game crashes  so that i have to restart my pc. Always occurs on ranked battle start.

 
2. Reproduction steps

Ranked battle start

 
3. Result

Restart of pc necessary

 
4. Expected result

what do you think?

 

5. Technical details

-

  • Cool 1

Share this post


Link to post
Share on other sites
[BAD-A]
Players
101 posts
15,236 battles
9 hours ago, Mumpel77 said:

1. Description

Nearly every third game start the game crashes  so that i have to restart my pc. Always occurs on ranked battle start.

 
2. Reproduction steps

Ranked battle start

 
3. Result

Restart of pc necessary

 
4. Expected result

what do you think?

 

5. Technical details

-

Totally agree.......

as follows:

 

- Auto log in from "Game centre" does not work

- Game hangs on load in 95% of all matches regardless of type (Co-Op / Random / Missions etc)

Current version of Public test is crap - sorry for the brutal honesty  - only way I can say it

Share this post


Link to post
Share on other sites
[POP]
Weekend Tester
557 posts

1. Description

Planes and ships are unclickable (for targeting) when using enlarged UI (4k screen, UI at 200%)

 
2. Reproduction steps

Set resolution to 4k, set screen to maximised borderless / full-screen windowed or full screen (the ones I tested) and UI scaling to 200%

 
3. Result

Planes and ships are not selectable in-game, making manual secondaries useless and anti-air bonus unattainable. Other UI elements work fine when clicked or hovered.

 
4. Expected result

I think ships and planes are still supposed to be clickable.

 

5. Technical details

This clip showcases the issue with frantic clicking on planes and ships without the expected results: https://clips.twitch.tv/NurturingVainGoatDBstyle

Share this post


Link to post
Share on other sites
[POP]
Weekend Tester
557 posts

1. Description

Hit/damage indication appears in wrong place / does not appear when UI scaling is in use on a 4k monitor.

 
2. Reproduction steps

Set resolution to 4k, set screen to maximised borderless / full-screen windowed or full screen (the ones I tested) and UI scaling to 200%. Hit something.

 
3. Result

The hit and damage indication does not pop up / pops up in the wrong location. 

 
4. Expected result

Preferably I'd like the hit indication to appear above the ship being hit.

 

5. Technical details

This clip showcases the issue as I hit the destroyer at 41s; look closely at the lower edge of the in-game map when the hit happens: https://clips.twitch.tv/NurturingVainGoatDBstyle

Share this post


Link to post
Share on other sites
[BAD-A]
Players
101 posts
15,236 battles

-----------------------

Critical Error Occurred

---------------------------

Application D:/Games/WOWS_PublicTest/WOWS_PublicTest/WorldOfWarships.exe crashed 08.03.2018 at 11:00:55

 

Message:

The BigWorld Client has encountered an unhandled exception and must close (EXCEPTION_ACCESS_VIOLATION : 0xC0000005 @ 0x00000000) (Data Execution @ 0x00000000)

Current thread #2760 native trace:

(0) : WorldOfWarships.exe!0x00000000

(0) : WorldOfWarships.exe!0x01BA5E32

(0) : WorldOfWarships.exe!0x01BA8720

(0) : WorldOfWarships.exe!0x014EF8DB

(0) : WorldOfWarships.exe!0x01BBACD4

(0) : WorldOfWarships.exe!0x01BBB25D

(0) : WorldOfWarships.exe!0x01BC4D70

(0) : WorldOfWarships.exe!0x01BC62CB

(0) : WorldOfWarships.exe!0x01BC6ECA

(0) : WorldOfWarships.exe!0x01B8FBB4

(0) : WorldOfWarships.exe!0x01B8FCF4

(0) : WorldOfWarships.exe!0x01B90B79

(0) : WorldOfWarships.exe!0x01B90A38

(0) : WorldOfWarships.exe!0x01C94698

(0) : WorldOfWarships.exe!0x01C948F1

(0) : WorldOfWarships.exe!0x01AD3DC4

(0) : WorldOfWarships.exe!0x014469DB

(0) : WorldOfWarships.exe!0x01831FDA

(0) : WorldOfWarships.exe!0x01838FCB

(0) : ucrtbase.dll!0x7679A94D

(0) : KERNEL32.DLL!0x75FA8674

 

System info:

                OS Name: Windows 8.1 or later

                OS Version: 6.6

                OS Architecture: x86_64

 

 

Memory info:

                Virtual memory: 2290204Kb/4194176Kb (55%)

                Working set (process physical memory): 1776536Kb/4194176Kb (42%)

                Commit charge (working set + process page file usage): 1873796Kb/4194176Kb (44%)

                Global physical memory: 4257472Kb/7295476Kb (58%)

                Global commitable memory (physical + pagefile): 5026676Kb/8475124Kb (60%)

 

 

Crash dump saved to D:/Games/WOWS_PublicTest/WOWS_PublicTest/crashes/WorldOfWarships-2018-08-03_11-00-55.dmp

 

 

The application must exit.

 

---------------------------

OK  

---------------------------

Share this post


Link to post
Share on other sites
[WG-EU]
WG Staff, Alpha Tester
2,588 posts
2,397 battles
14 hours ago, Mumpel77 said:

1. Description

Nearly every third game start the game crashes  so that i have to restart my pc. Always occurs on ranked battle start.

 
2. Reproduction steps

Ranked battle start

 
3. Result

Restart of pc necessary

 
4. Expected result

what do you think?

 

5. Technical details

-

 

5 hours ago, WarthogABZ said:

Totally agree.......

as follows:

 

- Auto log in from "Game centre" does not work

- Game hangs on load in 95% of all matches regardless of type (Co-Op / Random / Missions etc)

Current version of Public test is crap - sorry for the brutal honesty  - only way I can say it

 

Could both of you please contact customer support with a WG check report: https://eu.wargaming.net/support/en/products/wows/article/10248/

 

That will help us narrow down the issue.

Share this post


Link to post
Share on other sites
[A-Z]
Players
181 posts

Oke, let's do this in Youre way.

 

1. Description:
There is a bell sound played after finishing reloading of a battleship main guns, that can't be silenced or removed and is extremely annoying.

2. Reproduction steps:
a) select any battleship
b) enter any type of battle
c) wait till Your battleship finish reloading it main guns and just hear "it"

3. Result:
In best case scenario, You fast mute effects in audio setups (but it also mute other effects).
In worst and most common scenario, You want to throw Your PC from a window.

4. Expected result:
Permanently remove this audio nerf or adding an option to completely mute it without touching any other effects.

5. Technical details:
None.

 

1. Description:
There is a notification about how much time left to start / end clan battles session that can't be turned off.

2. Reproduction steps:
a) wait till clan battles session start
b) see it in port

3. Result:
Unnecessary and annoying information for small clans that don't take part in clan battles.

4. Expected result:
Adding option to turn it off.

5. Technical details:
None.

Share this post


Link to post
Share on other sites
[ADRIA]
Players
4,833 posts
6,919 battles
34 minutes ago, Amaha said:

1. Description:
There is a bell sound played after finishing reloading of a battleship main guns, that can't be silenced or removed and is extremely annoying.

34 minutes ago, Amaha said:

1. Description:
There is a notification about how much time left to start / end clan battles session that can't be turned off.

Neither of which is a bug, and neither of which is connected to PTS.

 

For "Suggestions" there's a separate thread:

 

Share this post


Link to post
Share on other sites
[BAD-A]
Players
101 posts
15,236 battles

And surprise surprise folks - after having done what Mr Conway suggested, following all their instructions & despite registering this on the PTS reporting sectiong 0 guess what????

 

"SOLVED
Hello WarthogABZ,

Thank you for contacting the Wargaming.net Players Support.

I am sorry to see the situation you're in Commander. 

Sadly we do not provide technical support for the PTR Server. If you stumble across issues with it, I invite you to report on the dedicated threads on the Forum:

https://forum.worldofwarships.eu/forum/485-public-test/

I am sorry we can't do more to help you. If you have more questions, please feel free to contact us again.

Have a good day and good luck on the battlefield.

Kind regards, "

  • Cool 1
  • Funny 2

Share this post


Link to post
Share on other sites
Players
116 posts

1. Description

Mid and long range AA of Worcester are not shown individually.

 
2. Reproduction steps

When pressing H the mid range AA is not shown, but the combined DPS of mid and long is shown as long. Also, there is no mid range AA circle in the minimap.

 
3. Result

Mid and long range AA are shown as only long range with the combined DPS, although the real DPS at each specific range is not easily noticable when playing.

 
4. Expected result

Mid and long range AA of Worcester should be shown individually.

 

5. Technical details

This only occurs during the battle, in port everything is normal.

Share this post


Link to post
Share on other sites
Players
23 posts
7,657 battles

1. Description

When opening an anniversary box, the opening animation and sound are out of sync (i.e. sound occurs a couple of seconds before the box opens)

 
2. Reproduction steps

Open an anniversary box and watch for animation/sound sync

Attaching short video showing this behaviour (and DxDiag.txt for good measure)

 
3. Result

Sound occurs a few seconds before the box opening animation

 
4. Expected result

Should occur at the same time

 

5. Technical details

Shouldn't be down to my rig:

Win10-x64

Core i7-4770K@3.5GHz

GeForce 1070TI

16GB RAM

1920x1080 resolution

World of Warships 04_08_2018 00_30_08.rar

  • Cool 1

Share this post


Link to post
Share on other sites
[BVW]
Players
368 posts
10,984 battles

mission is ranked with X ships

 

but... when i hit ranked,..look pic. ..:)

X.png

Share this post


Link to post
Share on other sites
[PUPSI]
Players
6,605 posts
Vor 34 Minuten, Milan_G_ sagte:

mission is ranked with X ships

 

but... when i hit ranked,..look pic. ..:)

no bug ... but maybe you should inform yourself how Ranked works...

Share this post


Link to post
Share on other sites
Players
171 posts
2,628 battles

I did not get 150 steel for reaching level 4 in the ranking.
But for the 3rd level of 100 I got.
Please, remedy the case.

......................................

today after battles.

 

............................

PS.

Carbon steel can not be changed.
In total, why do I need this steel if you can not buy or replace it for anything.
And coal does not drop as much as it needs.

 

shot-18.08.03_18.36x2-vert.jpg

shot-18.08.04_09.18x2-vert.jpg

  • Cool 1

Share this post


Link to post
Share on other sites
[ADRIA]
[ADRIA]
Players
126 posts
8,137 battles

Played several battles today with French cruisers, can not ctrl+click enemy planes - tried really a lot of times.

EDIT: noted someone with same issue. Playing on 3440x1440 full screen.

And btw, had issues (not being able to) ctrl-clicking enemy ships in Narai yesterday with Scharnhorst as well on live server.

 

Share this post


Link to post
Share on other sites
[HEATH]
Players
6 posts
7,747 battles

Hi,

 

Although some may say that usability issues should not be considered as bugs I say that they are, since they are preventing to have the same user experience in different setups. Below you may find the filled in report template and screenshots. 

 

1. Description

Clear and substantial description containing all necessary details.

The chat / map / lineups are not visible on a 3840 x 2160 resolution screen

 

2. Reproduction steps

A sequence of the player's actions which triggered the bug.

Start any battle on a  3840 x 2160 resolution screen with a diagonal of 28" or below.

 

3. Result

In-game experience resulting from the bug.

Very difficult to read/observe chat / map / lineups / other texts

 

4. Expected result

In-game experience which should have occurred if no bug is present.

Same user experience of the UI with the same proportions to the overall screen as in 1920x1080 resolution.

 

5. Technical details

3840x2160 display on nVidia 1060 6GB, I5 16GBRAM Windows 10 64 bit

 

 

Attached you may find the screenshots for the resolution mentioned, observe the dimensions of the chat/map/lineups. All captures were taken fully zoomed out and map at maximum size. Also the contrast of the text against the sea background is very poor. You should allow the user to change the color of the texts in order to have a better contrast.  

 

  5b657657ef24e_2018-08-0412_34_56-WorldofWarshipsFHD.thumb.jpg.556aeda0108620922325bd261fc6c174.jpg5b6576abc550f_2018-08-0412_23_41-WorldofWarships3840x2160.thumb.jpg.2b5a41446f0b348f62ff1efbf210027f.jpg

Share this post


Link to post
Share on other sites
Players
171 posts
2,628 battles

You can already replace steel for coal when you buy a good.
Thanks.

But I still have not got those 150 lost steel from the 4th level of the ranking.:cap_hmm:

..........................................................................................................................

Does not show rankings in the clan when you hover your mouse.

 

 

 

klan.jpg

Share this post


Link to post
Share on other sites
[BUBS]
Players
20 posts
9,618 battles

I also had this problem, and never got any steel from either 5 or 4

  • Cool 1

Share this post


Link to post
Share on other sites
[-FC-]
Players
253 posts
9,608 battles

1. Description

Planes and ships are not clickable (for targeting) ... same as earlier post, but with 2560x1440 resolution

 
2. Reproduction steps

Set resolution to 2560x1440, set to full-screen, everything else default

 
3. Result

Planes aare not selectable in-game, making manual anti-air bonus unattainable. Ships are only selectable now if you can see them and are very accuirate on clicking on the hull rather than the icon

 
4. Expected result

Ships and planes should still be clickable, ofc.

 

Share this post


Link to post
Share on other sites
Players
171 posts
2,628 battles

I can not enter the game. Already in the phase of entering the password, he blocks the game.
In Radomsko there is a storm - a storm, it has knocked me out of the ranking battle.
It is possible that someone has submitted AFK, but not through my fault.
I just got to the internet.

Even settings can not be changed on the login page because the game is crashing.

 

I got to the normal server without a problem but I can not test for testing at all.

 

 

 

 

Share this post


Link to post
Share on other sites
[-AA-]
Players
82 posts
5,615 battles

1. Description

Game crash whilst setting up ships & commanders in port (three examples) and whilst launching match (1 example, unable to complete ship & commander setup further).

 
2. Reproduction steps

Launch game & login, begin setting up ships for battle, crash in BigWorld client after several minutes. 

 
3. Result

In-game experience - frustrating, extreme difficulty preparing ships for/entering battle without experiencing game hangup & crash.

 
4. Expected result

Ship & commander setup complete, enter battle.

 

5. Technical details

Crash times - 09:27 05/08/2018 (crash whilst loading battle), 12:21 05/08/2018 (crash whilst in port), 13:12 05/08/2018 (crash whilst in port), 13:28 05/08/2018 (crash whilst in port).

The *.dmp files from these crashes were too large to send, but have been saved. 

 

Update:

Two further crashes, both whilst waiting for a match to initialise in cruiser Charles Martel: BigWorld error whilst match initialises & loads. Crash reports added to original compressed folder (see attached). 
I intend to uninstall & reinstall the PT client; if this fails to stabilize the game enough to play, then I can take no further part in this Public Test as it is literally unplayable for me for the first time in over a year's participation. 

 

DxDiag.txt

 

Crash Report PT Client 20180805.zip

Edited by Andy_Foulds
Added information on additional errors

Share this post


Link to post
Share on other sites
Beta Tester
15 posts

Please document the UI change clearly :

I found where to change it in settings, but was still surprised by it:

 

I'm on 1920x1080 and all of a sudden I got what looked like a 14" 640*480 VGA

(lol those were the days!)

 

"Increase UI scale" starts very big (150%), and "define" button should probably be "default" ?

When it was 100% (minimum) I got the setting like it was before

Share this post


Link to post
Share on other sites
Beta Tester
15 posts

Bug with ranked : I inadvertently pushed "battle on" button in post-battle screen, when I achieved rank 4 (so going from T8 ranked to T10 ranked).

It hangs the game, had to kill it in task manager.

 

Also steel for reaching rank 4 was deducted, but maybe that's meant to be like that for PTS (could not find it in notes) ?

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×