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MrConway

Portal Logout Issues - Feedback wanted!

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[WG]
WG Staff, Alpha Tester
3,287 posts
3,683 battles

Captains,

 

We're currently investigating reports about frequent and constant logout with subsequent forces login on our portal and premium shop. We would appreciate it if you could help us track the issue down by providing the following information should you be experiencing this issue.

 

1. Your browser and its version number.

2. Are you affected only in a particular location (i.e. university, work, home etc.) or everywhere?

3. Do you use any ad-block extension or other similar browser extensions?

4. Do you use a VPN or proxy to access the portal/premium shop?

 

Thanks for your help!

 

 

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15 minutes ago, MrConway said:

1. Your browser and its version number.

2. Are you affected only in a particular location (i.e. university, work, home etc.) or everywhere?

3. Do you use any ad-block extension or other similar browser extensions?

4. Do you use a VPN or proxy to access the portal/premium shop?

1. Mozilla Firefox 61.0.1 (64-bit)

2. Used only on 1 computer at home

3. uBlock Origin 1.16.14

4. No

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9 hours ago, MrConway said:

Captains,

 

We're currently investigating reports about frequent and constant logout with subsequent forces login on our portal and premium shop. We would appreciate it if you could help us track the issue down by providing the following information should you be experiencing this issue.

 

1. Your browser and its version number.

2. Are you affected only in a particular location (i.e. university, work, home etc.) or everywhere?

3. Do you use any ad-block extension or other similar browser extensions?

4. Do you use a VPN or proxy to access the portal/premium shop?

 

Thanks for your help!

 

 

1 Chrome 67.0.3396.99 (Officiële build) (64-bits)

2. Everywhere

3. Yes AdBlock

4. No

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[THROW]
[THROW]
Sailing Hamster, Players, Privateer
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6 hours ago, Fighto said:

Funny a lot of this stuff started when u messed with the launchers eh?

Nah, that has been a phenomenon for quite a while now. 

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[ANV]
Players
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1. Google Chrome Version 67.0.3396.99 (Official Build) (64-bit)
 
2. Home only (only tried from here)
 
3. Adblock
 
4. No
 
Took a few repeated attempts to login. Seemed to be going in a circle.
 
Also, once,  got a JSON error similar, though not identical, to
 
{status: error, message: login error}
 
Nothing else was displayed/rendered

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1. FF 61.0.1.

2. Never. "Remember me" at home. On laptop standard logged out

3. ABP and I don't care for coockies

4.no

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[ALYEN]
Players
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Hmm ... can you elaborate on what the issue should be ? I don't quite get it from the description ... From what I noticed, website and shop don't transfer sessions. When I log into the website I have to re-login when I go into the shop. But that's been the case since I can remember.

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[WG]
WG Staff, Alpha Tester
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On 7/21/2018 at 9:45 AM, Hugh_Ruka said:

Hmm ... can you elaborate on what the issue should be ? I don't quite get it from the description ... From what I noticed, website and shop don't transfer sessions. When I log into the website I have to re-login when I go into the shop. But that's been the case since I can remember.

 

No, we're talking about occurences where the session ends for no discernible reason.

 

Thanks for the information guys, we'll see if that helps track it down.

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