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Admiral_H_Nelson

Technical Support still not working - ETA for fix please

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I tried to go to support to raise a ticket today and got an error message telling me that it was not available.

 

There was also an announcement (dated 6th June) which reads.

 

Commanders, the Support site is currently experiencing some issues that make ticket creation and article reading impossible. Our tech teams have been informed and we hope to solve the issue as soon as possible.

 

@Tuccy@MrConway  Could you give us an ETA for fixing support, please (Besides "soon"  :Smile_smile:  )

 

I still can't play most of my new US Heavy cruisers since the split and I need to progress this issue!

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You can not play your cruisers since the split?

 

You mean you dont want to acccept how it has been handled(even tho it has been the usual way), right?

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2 hours ago, Admiral_H_Nelson said:

I still can't play most of my new US Heavy cruisers since the split

can you elaborte on this a little?

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2 minutes ago, Excavatus said:

can you elaborte on this a little?

 

His captains weren't retrained for their ships, as they should have been, following the split.

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1 hour ago, xxNihilanxx said:

 

His captains weren't retrained for their ships, as they should have been, following the split.

 

But they did, the thing is, he had more than 1 cap for the given ship, and sadly they chose the one he did not want...

 

Also, arguing he "can not play his ships" is obviously false, but heym MAH FEELZ!!!!11111oneoneone

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3 hours ago, Juanx said:

 

But they did, the thing is, he had more than 1 cap for the given ship, and sadly they chose the one he did not want...

 

Also, arguing he "can not play his ships" is obviously false, but heym MAH FEELZ!!!!11111oneoneone

Firstly, can you EVER be anything other than extremely salty on this forum. Do you get some sort of perverse thrill out of it?

You are just full of it! Even in battle the other night you just slagged off everyone on our team, and particularly me for some reason even though I actually top scored.

 

Now, I am now going to confuse you with the facts.

Point#1

Wargaming told me that my captains had been re-trained for the new ships.

Wargaming told me that my captains had been re-trained for the new ships.

Wargaming told me that my captains had been re-trained for the new ships.

There - I said it three times so that even you can understand it.

 

Point#2

When I checked in game, I found that they had not been retrained. Well one captain had been but not all the others..

"he had more than 1 cap for the given ship, and sadly they chose the one he did not want.."

I only had one captain on New Orleans, Baltimore and Buffalo AND THEY WERE NOT RETRAINED.

Did YOU have captains on these ships? If so, were they re-trained?

 

Point#3

Nobody else has been treated like this.  When they had multiple captains on a ship ALL were retrained.

 

Now either

A) Wargaming were lying about the captains being retrained

or

B) The retraining did not work for some reason.

 

Either way - I am the one affected.

 

 

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On 6/12/2018 at 8:51 PM, Admiral_H_Nelson said:

Firstly, can you EVER be anything other than extremely salty on this forum. Do you get some sort of perverse thrill out of it?

You are just full of it! Even in battle the other night you just slagged off everyone on our team, and particularly me for some reason even though I actually top scored.

 

Now, I am now going to confuse you with the facts.

Point#1

Wargaming told me that my captains had been re-trained for the new ships.

Wargaming told me that my captains had been re-trained for the new ships.

Wargaming told me that my captains had been re-trained for the new ships.

There - I said it three times so that even you can understand it.

 

Point#2

When I checked in game, I found that they had not been retrained. Well one captain had been but not all the others..

"he had more than 1 cap for the given ship, and sadly they chose the one he did not want.."

I only had one captain on New Orleans, Baltimore and Buffalo AND THEY WERE NOT RETRAINED.

Did YOU have captains on these ships? If so, were they re-trained?

 

Point#3

Nobody else has been treated like this.  When they had multiple captains on a ship ALL were retrained.

 

Now either

A) Wargaming were lying about the captains being retrained

or

B) The retraining did not work for some reason.

 

Either way - I am the one affected.

 

 

 

If you're still struggling to get this resolved please PM me :)

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A public vote of thanks to @MrConway for taking up my issues and (speedily I may add) getting a full technical explanation and passing it on to me. :Smile_honoring:

 

I now consider the current matter closed.

 

If there are any line splits in the future I shall attempt to offer positive and constructive suggestions (if any are needed) in order to make sure that issues such as mine are avoided before they occur.

 

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Support is waiting for Support.

 

I fear this will take a while.

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