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SaltyLord

premium camo dragged to T8, tree unbalanced. Wy no refund?

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So my Cleveland moved to T8 and along with it my premium camo wich i bought with doubloons.

Now i have a ship at T8 with a useless camo because i already had a ship with premium camo namely the Atago.

 

So wy am i not offered the option to exchange that camo for doubloons or a premium camo for the T6 ship so my tree is balanced once more and i can play premium camo's along the tiers.

 

If i would have known the Cleveland would end up at T8 i never would have bought that camo for it.

 

So wy dont i have the fair option to exchange, sell it back for doubloons, but instead i am stuck with it at a for me useless ship at wrong tier?

 

Just to be complete  My replacement T6 ship the pensacola does not came with a premium camo. https://pasteboard.co/HnSXQGW.png  

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[PUPSI]
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Vor 7 Minuten, SaltyLord sagte:

or a premium camo for the T6

your T6 Pensacola should have a premium camo...

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[PUPSI]
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Vor 11 Minuten, SaltyLord sagte:

no it has not

then you should contact the support, because owner of the Tier 6 Cleveland perma camo should get both camos for the Tier 8 Cleveland and the Tier 6 Pensacola

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thats what i did,,and he said qoute  Hello SaltyLord,

Thank you for contacting Wargaming Customer Support.

I understand your confusion regarding the situation. However, the support team will not be able to remove and change decision that was done in the update. The camouflage will have to stay with the new Cleveland. Furthermore, we have a complete article that detail all changes for every ships here: https://worldofwarships.eu/en/news/updates/american-cruisers/ 

If you have ideas, remarks or suggestions, I invite you to share them on our forum:


In fact, on the Support side, we don't have the possibility to forward your idea to our developers. Furthermore, we have a Community Team that collect and gather feedback from our players. Then, they also translate it, if the feedback wasn't in English, and share it to our Specialists.

There are a lot advantages to use our forum. Your ideas and suggestions will be see by developers, but also by the community. Everyone can give their opinion, suggest improvements, and share your ideas.

I hope this makes the situation more clear Commander. 

If you have any other questions, please don't hesitate to contact us.

I wish you a wonderful day and much success on the battlefield!

Kind regards, "end quote

 

 

So standard answer,,and no answer to my T6 camo. So on his advice i took it to the forum

 

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Modder
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pics or it never happend

  • show us you owning the premium camo for Cleveland prior to patch 0.7.5.0
  • show us that after patch 0.7.5.0 your new Tier6 Pensacola does not have the premium camo <done>

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[ADRIA]
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What you have is the special NYs camo not the normal permacamo, and that stays with the Cleveland.

 

So what that you have a perma camo on some other ship? Now you have 2 of those, I don't see the problem

  • Cool 1

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Ii dont have 2 of those...Wilkatis _LV

I payed 1000 dubloons for that Type 12 camo on T6 Cleveland,,,now i have a Type 12 on a T8 Cleveland  wich is not what i want or wanted,,,i want a T6 with premium camo wich i dont have now.

So wy you think i have 2 camo's now?? i never stated that..read better and watch the screendumps ,,

And yes principat121,,,some ppl"  like you dont read a topic carefully  obviously

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Beta Tester, In AlfaTesters
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18 minutes ago, SaltyLord said:

Ii dont have 2 of those...Wilkatis _LV

I payed 1000 dubloons for that Type 12 camo on T6 Cleveland,,,now i have a Type 12 on a T8 Cleveland  wich is not what i want or wanted,,,i want a T6 with premium camo wich i dont have now.

So wy you think i have 2 camo's now?? i never stated that..read better and watch the screendumps ,,

And yes principat121,,,some ppl"  like you dont read a topic carefully  obviously

The Type 12 permanent camo is not the camo that was available for transfer to the Pensacola.

The Type 18 permanent camo is the one that players would receive on Pensacola if they owned it on Cleveland.

 

While not fully clear on which camo is which, the patch notes list the changes for Cleveland state;

Quote

Camouflages: If you have the standard permanent camouflage for flag_USA.pngnormal.pngVI Cleveland , you get the standard permanent camouflage for the Tier VI cruiser Pensacola and the standard permanent camouflage for the Tier VIII cruiser Cleveland.

  • If you already have any of the permanent camouflages, your duplicate will be exchanged for a refund in credits in the amount equivalent to its cost in Doubloons.
  • Players who have the New Year permanent camouflage for flag_USA.pngnormal.pngVI Cleveland  will get the New Year permanent camouflage for the Tier VIII cruiser Cleveland only.

In this case, the "Standard" permanent camo is Type 18 (notice it is available on both Cleveland and Pensa) and "New Year" permanent camo is Type 12 (which is why it looks like christmas wrapping paper or whatever).

 

I hope this makes sense.

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i know,,,but that still doesnt make it right...i payed doubloons for a T6 camo....i like to have a T6 camo on a T6 boat

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Beta Tester, In AlfaTesters
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I think this was the case because the Type 18 is not an option on the Pensa. Just like the unique camo on the New Orleans was not transfered to the Baltimore.

 

At least the camo you bought is now available on a T8 and can be used if you ever grind the light cruiser line once that has been added.

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Still WG should give me the option to sell it back,,,so i can make my own choice.

Maybe i am not interested in the grind of the split.

Anyways its done and after all not the biggest thing in the world.

 

Don Quichote rides along...

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Modder
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No, why should they?!

  • It was clearly stated that the "doubling" of premium camos is related to the standard camos.
  • A lot of content creators and players here on the forum pointed out serveral times, that if you want two camos for the prize of one, you should buy the standard premium camo for your desired american cruiser.
  • All these news intensified with the very first discount on premium camos ever. You could find dozends of sources about this.
  • Your current Cleveland perma camo was sold years ago! Years! So your argument that WG should offer you an option is invalid, because you didn't bought the camo with the intension to have two in the future.

It is clearly not WG fault, that you was so d*** to assume that your old camo would also lead to a double camo after the latest patch. All available sources were absolut clear. And if you still had doubts, why didn't you ask before the 0.7.5.0 patch?

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On 2.6.2018 at 12:47 AM, principat121 said:

No, why should they?!

  • It was clearly stated that the "doubling" of premium camos is related to the standard camos.
  • A lot of content creators and players here on the forum pointed out serveral times, that if you want two camos for the prize of one, you should buy the standard premium camo for your desired american cruiser.
  • All these news intensified with the very first discount on premium camos ever. You could find dozends of sources about this.
  • Your current Cleveland perma camo was sold years ago! Years! So your argument that WG should offer you an option is invalid, because you didn't bought the camo with the intension to have two in the future.

It is clearly not WG fault, that you was so d*** to assume that your old camo would also lead to a double camo after the latest patch. All available sources were absolut clear. And if you still had doubts, why didn't you ask before the 0.7.5.0 patch?

Well, only because WG announces something in the patch notes, it's not automatically logic or fair or okay.

What if they announce, that they will remove a premium ship you own, but you will get no refund - will you accept it, because they announced it and it's in the patch notes ? I guess not...

Anyways I wouldn't bother about SaltyLords problem... I guess he also doesn't but is going for the principle.  

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[WTFNO]
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Well, WG could simply have given his T6 the regular permacamo...

Since they already did it for the usual one it would not cost them much, and avoid this situation.

(for the record, I feel the compensations offered in this split were quite nice)

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