[UNICS] Infiriel Players 336 posts 4,811 battles Report post #1 Posted May 31, 2018 *edited* Check the replay if you wanna try and explain what happens with those achievments. 20180531_160132_PJSD108-Akizuki_16_OC_bees_to_honey.wowsreplay This post has been edited by the moderation team due to: 1. Etiquette 9 Share this post Link to post Share on other sites
rvfharrier Weekend Tester 769 posts 3,524 battles Report post #2 Posted May 31, 2018 Odd response indeed, the real reason is that there's a minimum amount of time needed between dying and getting the kill in order to receive the award. I don't know if that's intentional or a bug but it's been that way for years. 2 Share this post Link to post Share on other sites
[NWP] tank276 Players 888 posts 8,163 battles Report post #3 Posted May 31, 2018 The things you learn, domination mode is not included in random battles....... Shoutout to you support..... Share this post Link to post Share on other sites
[BABBY] StringWitch Beta Tester 1,403 posts Report post #4 Posted May 31, 2018 12 minutes ago, rvfharrier said: Odd response indeed, the real reason is that there's a minimum amount of time needed between dying and getting the kill in order to receive the award. I don't know if that's intentional or a bug but it's been that way for years. I think it's intentional because the award is for getting a kill after you die, say from a torpedo you launched a minute ago, and a limiter has to be drawn between deciding what is 'killing each other at the same time' and 'killing after the fact'. 1 Share this post Link to post Share on other sites
[BLITZ] B0Tato Players 2,075 posts 9,134 battles Report post #5 Posted May 31, 2018 Weird answer, but still: Quote Do not create topics/posts to share private conversations Exchanges with our Customer Support Services and through private messages should remain private Share this post Link to post Share on other sites
[UNICS] Infiriel Players 336 posts 4,811 battles Report post #6 Posted May 31, 2018 The point of this topic is to show how little wg actually cares about player support considering they are hiring people without even basic knowledge about the game to resolve player`s issues. Personally after a hiccup like this i`m not going to buy anything from WG until they change their politics of disregarding their playerbase. 1 Share this post Link to post Share on other sites
DeletedUser Players 0 posts Report post #7 Posted May 31, 2018 please check my chat ban abuse thread. The support just cut/pasted some generic answer without looking into my problem until I started sending more tickets Im not sure where support (for EU) is located or where the outsourcing is. But support is a kind on front-end to customer and should put a little more effort into individual tickets. (yes, i'm a paying customer) Share this post Link to post Share on other sites
[UNICS] Infiriel Players 336 posts 4,811 battles Report post #8 Posted May 31, 2018 Well, i got another reply saying: " Domination is something different than random battle. " I have no words... 2 Share this post Link to post Share on other sites
[TOXIC] eliastion [TOXIC] Players 3,772 posts 10,685 battles Report post #9 Posted May 31, 2018 19 hours ago, rvfharrier said: Odd response indeed, the real reason is that there's a minimum amount of time needed between dying and getting the kill in order to receive the award. I don't know if that's intentional or a bug but it's been that way for years. It's not a bug, afaik, and it actually works both ways. If both ships die is short enough succession (but it must be REALLY short), the deaths are effectively treated as simultaneous. What it means is that you can't get Flesh Wound but, on the other hand, it is possible for two ships to receive "first blood". 18 hours ago, Infiriel said: Well, i got another reply saying: " Domination is something different than random battle. " I have no words... You heard it first! ...seriously, I didn't think there is a need for minimum qualifications for working support (they basically do everything by the book, literally) but it really becomes apparent when you meet someone who does not meet that minimum. 19 hours ago, Infiriel said: *edited* Check the replay if you wanna try and explain what happens with those achievments. 20180531_160132_PJSD108-Akizuki_16_OC_bees_to_honey.wowsreplay @MrConway, can we get some comment on the quality of support and the amount of trust we should be giving them when they tell us something about the game and/or our issues we might have? This situation is just a funny stumble because everyone who played this game for more than a week will realize the quality of this response from Support. But that's not always the case. Support sometimes needs to give information that can't be verified so easily (after all, Support wouldn't be really needed if players could easily figure everything out on their own). If a support response shows that the WG representatives don't know what battle modes the game has, how can we ever believe that they know what they are talking about when they tell us... anything, really? When support tells us that some assistance we request is not technically possible OR that the WG policy doesn't include lending this kind of assistance - how can we know that the response doesn't come from their utter ignorance regarding technical possibilities and/or WG's actual policy? This post has been edited by the moderation team due to: 1. Etiquette 7 Share this post Link to post Share on other sites
[WGP2W] Boris_MNE Players 1,422 posts 9,970 battles Report post #10 Posted May 31, 2018 @MrConway please hand this to support, from Boris. I never thought this day will come, but for sure this was deserved one. 3 Share this post Link to post Share on other sites
[HABIT] Tungstonid Beta Tester 1,568 posts Report post #11 Posted May 31, 2018 Well, I guess you learn something new every day... Share this post Link to post Share on other sites
[ADRIA] wilkatis_LV Players 4,231 posts 6,782 battles Report post #12 Posted May 31, 2018 Well, the best I have got is them sending me to read WoT Wiki... Share this post Link to post Share on other sites
[CAIN] Jethro_Grey Players 2,732 posts 10,858 battles Report post #13 Posted May 31, 2018 Dat reply... Wat. I mean...seriously, wat??? Edit: oh now I know! WG hired Dave and put him in charge of customer support. So, it‘s Jingles fault. 2 Share this post Link to post Share on other sites
[BFS] BrusilovX Beta Tester 876 posts 5,131 battles Report post #14 Posted May 31, 2018 I once had an answer to someone else's ticket in response to the ticket I raised. Share this post Link to post Share on other sites
[TOXIC] eliastion [TOXIC] Players 3,772 posts 10,685 battles Report post #15 Posted May 31, 2018 16 hours ago, BrusilovX said: I once had an answer to someone else's ticket in response to the ticket I raised. Well, things like these are just a "normal" *edited* happens, browser windows get mixed up etc. Getting a response highlighting complete lack of understanding of basic concepts of the game, however... this is not just a simple mistake made by a guy working overtime. This post has been edited by the moderation team due to: 1. Etiquette Share this post Link to post Share on other sites
[-KM-] blindhai Players 364 posts 9,560 battles Report post #16 Posted May 31, 2018 What can you expect from the support team of a F2P Game? :) Share this post Link to post Share on other sites
[TOXIC] eliastion [TOXIC] Players 3,772 posts 10,685 battles Report post #17 Posted June 1, 2018 4 hours ago, blindhai said: What can you expect from the support team of a F2P Game? :) They could play it, it's free. 1 2 Share this post Link to post Share on other sites
[SCRUB] nambr9 Players 2,728 posts 7,387 battles Report post #18 Posted June 1, 2018 Apparently the one who replied has not played this game. Still funny. Share this post Link to post Share on other sites
[W_I_G] robihr Players 3,168 posts 9,352 battles Report post #19 Posted June 1, 2018 10 hours ago, Boris_MNE said: @MrConway please hand this to support, from Boris. I never thought this day will come, but for sure this was deserved one. oh a new seal... you must have spent big money to have that made Share this post Link to post Share on other sites
[3STG] Paimentaja Players 323 posts 9,985 battles Report post #20 Posted June 1, 2018 10 hours ago, Boris_MNE said: @MrConway please hand this to support, from Boris. I never thought this day will come, but for sure this was deserved one. Share this post Link to post Share on other sites
[HABIT] Tungstonid Beta Tester 1,568 posts Report post #21 Posted June 1, 2018 8 hours ago, blindhai said: What can you expect from the support team of a F2P Game? :) 4 hours ago, eliastion said: They could play it, it's free. Ideally they could play it or (have) play(ed) it enough to know some basic things. But IMO the least they could do is looking into the WG wiki where it says: 1 Share this post Link to post Share on other sites
[DIC] Varian_Dorn Players 130 posts 7,677 battles Report post #22 Posted June 1, 2018 Seriously, Wargaming? Either reeducate some of your support peasants or fire "fine" examples like the one the OP shows us. BASIC. KNOWLEDGE. DAMN! Share this post Link to post Share on other sites
[DONGS] SirBlemmingtonSmythe Players 425 posts 8,791 battles Report post #23 Posted June 1, 2018 Doesn't surprise me one tiny bit.......... 1 Share this post Link to post Share on other sites
[BYOB] Aragathor Players 3,074 posts 11,057 battles Report post #24 Posted June 1, 2018 26 minutes ago, SirBlemmingtonSmythe said: Doesn't surprise me one tiny bit.......... Yeah, competence is not something I associate with WG. 1 Share this post Link to post Share on other sites
[NWP] 159Hunter Players 1,769 posts 12,145 battles Report post #25 Posted June 1, 2018 Place your bets, will WG provide a good answer or will they lock this topic? This is just really really sad... Share this post Link to post Share on other sites
