[SCRUB] Infiriel Players 508 posts 8,055 battles Report post #1 Posted May 31, 2018 *edited* Check the replay if you wanna try and explain what happens with those achievments. 20180531_160132_PJSD108-Akizuki_16_OC_bees_to_honey.wowsreplay This post has been edited by the moderation team due to: 1. Etiquette 9 Share this post Link to post Share on other sites
rvfharrier Weekend Tester 805 posts 4,494 battles Report post #2 Posted May 31, 2018 Odd response indeed, the real reason is that there's a minimum amount of time needed between dying and getting the kill in order to receive the award. I don't know if that's intentional or a bug but it's been that way for years. 2 Share this post Link to post Share on other sites
[NWP] tank276 [NWP] Players 891 posts 8,490 battles Report post #3 Posted May 31, 2018 The things you learn, domination mode is not included in random battles....... Shoutout to you support..... Share this post Link to post Share on other sites
[BABBY] StringWitch Beta Tester 1,591 posts Report post #4 Posted May 31, 2018 12 minutes ago, rvfharrier said: Odd response indeed, the real reason is that there's a minimum amount of time needed between dying and getting the kill in order to receive the award. I don't know if that's intentional or a bug but it's been that way for years. I think it's intentional because the award is for getting a kill after you die, say from a torpedo you launched a minute ago, and a limiter has to be drawn between deciding what is 'killing each other at the same time' and 'killing after the fact'. 1 Share this post Link to post Share on other sites
[BLITZ] B0Tato Players 2,842 posts 11,387 battles Report post #5 Posted May 31, 2018 Weird answer, but still: Quote Do not create topics/posts to share private conversations Exchanges with our Customer Support Services and through private messages should remain private Share this post Link to post Share on other sites
[SCRUB] Infiriel Players 508 posts 8,055 battles Report post #6 Posted May 31, 2018 The point of this topic is to show how little wg actually cares about player support considering they are hiring people without even basic knowledge about the game to resolve player`s issues. Personally after a hiccup like this i`m not going to buy anything from WG until they change their politics of disregarding their playerbase. 1 Share this post Link to post Share on other sites
anonym_W7XfeVTP7y62 Players 55 posts Report post #7 Posted May 31, 2018 please check my chat ban abuse thread. The support just cut/pasted some generic answer without looking into my problem until I started sending more tickets Im not sure where support (for EU) is located or where the outsourcing is. But support is a kind on front-end to customer and should put a little more effort into individual tickets. (yes, i'm a paying customer) Share this post Link to post Share on other sites
[SCRUB] Infiriel Players 508 posts 8,055 battles Report post #8 Posted May 31, 2018 Well, i got another reply saying: " Domination is something different than random battle. " I have no words... 2 Share this post Link to post Share on other sites
[TOXIC] eliastion Players 4,786 posts 12,246 battles Report post #9 Posted May 31, 2018 19 hours ago, rvfharrier said: Odd response indeed, the real reason is that there's a minimum amount of time needed between dying and getting the kill in order to receive the award. I don't know if that's intentional or a bug but it's been that way for years. It's not a bug, afaik, and it actually works both ways. If both ships die is short enough succession (but it must be REALLY short), the deaths are effectively treated as simultaneous. What it means is that you can't get Flesh Wound but, on the other hand, it is possible for two ships to receive "first blood". 18 hours ago, Infiriel said: Well, i got another reply saying: " Domination is something different than random battle. " I have no words... You heard it first! ...seriously, I didn't think there is a need for minimum qualifications for working support (they basically do everything by the book, literally) but it really becomes apparent when you meet someone who does not meet that minimum. 19 hours ago, Infiriel said: *edited* Check the replay if you wanna try and explain what happens with those achievments. 20180531_160132_PJSD108-Akizuki_16_OC_bees_to_honey.wowsreplay @MrConway, can we get some comment on the quality of support and the amount of trust we should be giving them when they tell us something about the game and/or our issues we might have? This situation is just a funny stumble because everyone who played this game for more than a week will realize the quality of this response from Support. But that's not always the case. Support sometimes needs to give information that can't be verified so easily (after all, Support wouldn't be really needed if players could easily figure everything out on their own). If a support response shows that the WG representatives don't know what battle modes the game has, how can we ever believe that they know what they are talking about when they tell us... anything, really? When support tells us that some assistance we request is not technically possible OR that the WG policy doesn't include lending this kind of assistance - how can we know that the response doesn't come from their utter ignorance regarding technical possibilities and/or WG's actual policy? This post has been edited by the moderation team due to: 1. Etiquette 7 Share this post Link to post Share on other sites
Boris_MNE Players 1,567 posts 10,292 battles Report post #10 Posted May 31, 2018 @MrConway please hand this to support, from Boris. I never thought this day will come, but for sure this was deserved one. 3 Share this post Link to post Share on other sites
[HABIT] Tungstonid Beta Tester 1,568 posts Report post #11 Posted May 31, 2018 Well, I guess you learn something new every day... Share this post Link to post Share on other sites
wilkatis_LV ∞ Players 5,061 posts 8,562 battles Report post #12 Posted May 31, 2018 Well, the best I have got is them sending me to read WoT Wiki... Share this post Link to post Share on other sites
[CAIN] Jethro_Grey Players 4,647 posts 19,740 battles Report post #13 Posted May 31, 2018 Dat reply... Wat. I mean...seriously, wat??? Edit: oh now I know! WG hired Dave and put him in charge of customer support. So, it‘s Jingles fault. 2 Share this post Link to post Share on other sites
[BFS] BrusilovX Beta Tester 1,983 posts 13,411 battles Report post #14 Posted May 31, 2018 I once had an answer to someone else's ticket in response to the ticket I raised. Share this post Link to post Share on other sites
[TOXIC] eliastion Players 4,786 posts 12,246 battles Report post #15 Posted May 31, 2018 16 hours ago, BrusilovX said: I once had an answer to someone else's ticket in response to the ticket I raised. Well, things like these are just a "normal" *edited* happens, browser windows get mixed up etc. Getting a response highlighting complete lack of understanding of basic concepts of the game, however... this is not just a simple mistake made by a guy working overtime. This post has been edited by the moderation team due to: 1. Etiquette Share this post Link to post Share on other sites
[NUKED] blindhai Players 472 posts 12,878 battles Report post #16 Posted May 31, 2018 What can you expect from the support team of a F2P Game? :) Share this post Link to post Share on other sites
[TOXIC] eliastion Players 4,786 posts 12,246 battles Report post #17 Posted June 1, 2018 4 hours ago, blindhai said: What can you expect from the support team of a F2P Game? :) They could play it, it's free. 1 2 Share this post Link to post Share on other sites
[THESO] nambr9 Players 4,346 posts Report post #18 Posted June 1, 2018 Apparently the one who replied has not played this game. Still funny. Share this post Link to post Share on other sites
robihr Players 3,168 posts 9,352 battles Report post #19 Posted June 1, 2018 10 hours ago, Boris_MNE said: @MrConway please hand this to support, from Boris. I never thought this day will come, but for sure this was deserved one. oh a new seal... you must have spent big money to have that made Share this post Link to post Share on other sites
[AAO] Paimentaja Players 361 posts 17,305 battles Report post #20 Posted June 1, 2018 10 hours ago, Boris_MNE said: @MrConway please hand this to support, from Boris. I never thought this day will come, but for sure this was deserved one. Share this post Link to post Share on other sites
[HABIT] Tungstonid Beta Tester 1,568 posts Report post #21 Posted June 1, 2018 8 hours ago, blindhai said: What can you expect from the support team of a F2P Game? :) 4 hours ago, eliastion said: They could play it, it's free. Ideally they could play it or (have) play(ed) it enough to know some basic things. But IMO the least they could do is looking into the WG wiki where it says: 1 Share this post Link to post Share on other sites
[DK-MK] Varian_Dorn Players 263 posts 12,915 battles Report post #22 Posted June 1, 2018 Seriously, Wargaming? Either reeducate some of your support peasants or fire "fine" examples like the one the OP shows us. BASIC. KNOWLEDGE. DAMN! Share this post Link to post Share on other sites
[DONGS] SirBlemmingtonSmythe Players 509 posts 13,117 battles Report post #23 Posted June 1, 2018 Doesn't surprise me one tiny bit.......... 1 Share this post Link to post Share on other sites
[BYOB] Aragathor [BYOB] Players 4,721 posts 21,070 battles Report post #24 Posted June 1, 2018 26 minutes ago, SirBlemmingtonSmythe said: Doesn't surprise me one tiny bit.......... Yeah, competence is not something I associate with WG. 1 Share this post Link to post Share on other sites
[NWP] 159Hunter Players 2,991 posts 17,341 battles Report post #25 Posted June 1, 2018 Place your bets, will WG provide a good answer or will they lock this topic? This is just really really sad... Share this post Link to post Share on other sites