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Found 38 results

  1. Ahoy dear Captains! Hereby I want to present you our small-but growing project "Help-Me". We are a small group of very experienced players from different high-competitve clans (for example: OM, OMNI, WGP2W, AONO, PARAZ) that want to share the experience we got. Everyone who asks a question shall get an answer. We use Discord as our platform to discuss. This is the invitation-link: https://discord.gg/c4vK9rM. I'd be happy to see you there! This project evolved from our quite successful German-speaking server, that was featured multiple times by Wargaming. And now we are sailing towards the english-speaking international seas! As the international part of Help-Me is still in the development phase, we are currently trying to gain new members (but also Tutors of other regions than EU)! What we offer: Competent support in any regards to WoWs Explanations for game mechanics Map tactics for competitive clans- and single-players. Advise for optimized captains-skills A collection of useful links, tools and pages Training-room practise, if wanted What comes up in the near Future: Public competitve-discussions with Fieldcommanders of very successful Hurricane-Leage clans Video guides Community events such as battle reenactments What we expect: The willingness to ask questions and to learn. Discord usage, since that is the way of our communications and coordination Please restrain from trolling! We are moderating mocking and shittalking very strinctly, since the most important part of learning - the question - has already be done and must be acknowledged. And with that: I am looking forward to seeing you there! Your Support-Me Team ( The German "Help-Me" Project, that was featured by WG: )
  2. Afghanicus

    Support Tickets

    I was just wondering... what is your experience with the support tickets and the guys answering them? I have a dozen support tickets and so far the experience was always the same - regretting I wasted my time in writing it. - They NEVER solved any issue I had. (the templates they use as replied can be easily found on the Wiki or Google in general, they never say anything I didn't know already) - They ALWAYS mark the ticket as 'SOLVED' after their reply even though it's never solved but the investigation just started - If you ask them NOT to mark it as 'solved' they disrespectfully ignore it completely - Every reply is written by another guy or at least the system assigns a random name every time they make a reply which is very confusing. (last ticket has 6 replies from their side, from 6 different guys or at least under different names) - They don't read anything I write and that's easy to see based on their replies - They just use useless templates which pisses most people off (who likes to talk to [ro]bots?) - Their level of understanding is minimal and usually results in a lot of wasted time in order to make them understand what the issue is I am probably not even allowed to post anything from the tickets but the latest experience is regarding the connectivity issues that so many players are having. After spending hours doing PingPlotter reports, WGchecks etc. they simply didn't have anything useful to say other than I have some packet losses and they will escalate the case to their specialists. However, specialists are probably the same guys because soon after that they asked for new reports. I provided the new reports and then I was advised to "investigate packet loss in internet and you can contact with your internet provider". The sentence before that was "I personally will do my best to help you, don't worry.". W.T.F. At the end they said "I am afraid we can not do anything about your situation. Please contact your service provider related your packet loss." basically letting me know that they can't (or don't want to) do anything about it and that message goes to all the players having so many connectivity issues, especially since the latest 0.9.11 patch. This was probably the last support ticket I'll ever make because it's been such a waste of time filled with frustration. What is your experience?
  3. ApothecaryTerry

    Chat bans & support response

    I've been chatbanned- yes there are loads of whining posts on the forums. It's fine, if I act like an idiot then I deserve it. Here's the thing though- as far as I'm aware I haven't acted like an idiot...and I'm willing to accept that I may have done in someone else's eyes, but if I don't know what constitutes behaviour which will result in a chatban then how can I behave appropriately in future? The rules are unsurprisingly not specific enough for me to work it out, they have to cover every situation so that makes sense. All I can say is that I've not done anything that would offend me if someone else was doing it at any point. Sure I swear occasionally (there's a profanity filter...), but never insult other players directly, never try to bypass the filter and never abuse other players. I do talk a bit, and sure I'm blunt but saying "you need to go over there" is not insulting or abusing anyone. I put a ticket in to try and find out what I did and here's the response: I've got to go 3 days without being able to talk to people in the game and, without knowing what caused it, I'll almost certainly do it again. Seems a stupid system to me. The response from support sucks too, makes me feel like scum and gives no indication how to improve. I work in IT support and if I ever give someone a response so unhelpful then I'm in trouble. If there's going to be an automated chat banning system then there needs to be an automated "why did I get banned" system to go with it. It's simple really, WG has done half a job. Not suggesting scrap the bans, although as it stands I feel like they're overly-sensitive. This is the internet, people will say mean things. Anything really offensive needs to be stopped, but I haven't said anything on WoWS that I wouldn't say to my boss or family members. Tried to make this more constructive than ranting because I got a ban, since I want to enjoy the game and if my actions are ruining that for others then I need to know what I can do about it other than simply not talk- it's an online game, that's a stupid idea. For the record I have 0 chatbans in 15 years of playing a lot of other online games.
  4. Meine Erfahrung mit dem Technischen Support von Wargaming Hallo liebe Mitspieler, ich möchte hiermit einmal eine vorsichtig gesagt suboptimale Erfahrung mit dem Technischen Support von Wargaming schildern. Ich denke, nur durch Öffentlichkeit und Druck durch den Kunden kann sich hier etwas ändern, und zwar zum Besseren. In einem Zufallsgefecht äußerte ein Spieler seinen Unmut über ein kürzlich erworbenes Schiff, in diesem Fall die Friesland. Er bemängelte die seiner Meinung nach unzureichende Bewaffnung, fehlende Torpedos, unzureichende Geschwindigkeit und Tarnung etc. Dann kündigte er an, den Rest des Spiels AFK zu gehen. Das Spiel war daraufhin sehr eng und wurde durch das Gegnerteam knapp gewonnen, der bezeichnete Spieler hat seine Ankündigung tatsächlich umgesetzt, sich am Kartenrand geparkt und war dann offensichtlich AFK. Neben dem üblichen Report im Spiel habe ich dann ein Ticket über den Wargaming Support erstellt, es gibt hier einen speziellen Bereich für diese Art: Nachdem ich das Ticket ausgefüllt und mitsamt Replay abgeschickt habe erhielt ich dann folgende Antwort: edited Leider hat sich damit jede durch andere Personen geteilte negative Meinung über den Support durch Wargaming bestätigt. In einem neuen Ticket habe ich daraufhin mein Feedback gegeben, mal sehen was da zurück kommt. Das Verhalten des entsprechenden Spielers ist eine Sache, die Reaktion des Support aber eine ganz andere. Bin mal gespannt auf "offizielle" Reaktionen und eure Bemerkungen. Mast- und Schotbruch!
  5. Hi, fellas PT server opened but I still can not enter because of this interesting error info. I can reset my password. Re-installed game center and PTS, did not work. Customer support service dark! Do you have any ideas? For solution... Thanks.
  6. First real assistance of World of Warships in Discord! ______________________________________________________________________________________________________________ _______________________________________________________ For some time me and my compagnions have been working to support the community. Today i can proudly say: Warships statbot is ready to be released. Using this link: https://discordbots.org/bot/559397276389343232 And if you would like to join the support server you can use this link. https://discord.gg/hnjuWCf Last but not least. We are open for any suggestions to implementations and ready to assist at normal times :D ______________________________________________________________________________________________________________ You question what it does? It's assisting clan's upon recruiting and catching valuable data about player, clan and ships including other commands. Good luck and i hope you all enjoy it. Greetings from Warship Statbot's developer team. ______________________________________________________________________________________________________________ _______________________________________________________
  7. Das erste Echte bot von World of Warships ins Discord! ______________________________________________________________________________________________________________ _______________________________________________________ Seit einiger Zeit arbeiten ich und meine Begleiter daran, die Gemeinschaft zu unterstützen. Heute kann ich mit Stolz sagen: Warship Statbot ist zur Veröffentlichung bereit. Über diesen Link: https://discordbots.org/bot/559397276389343232 Und wenn Sie dem Support-Server beitreten möchten, können Sie diesen Link verwenden. https://discord.gg/hnjuWCf Zu guter Letzt. Wir sind offen für Vorschläge zur Implementierung und stehen Ihnen zu normalen Zeiten zur Verfügung: D ______________________________________________________________________________________________________________ Sie fragen, was es tut? Es unterstützt den Clan beim Rekrutieren und Abrufen wertvoller Daten über Spieler, Clan und Schiffe, einschließlich anderer Befehle. Viel Glück und wer hoffen es gefällt euch allen. Grüße von Das Entwicklerteam von World of Warships Statbot (Entschuldigung für mein Deutch wer est nicht meine Muttersprache ist) ______________________________________________________________________________________________________________ _______________________________________________________
  8. Guys i have started my Youtube channel "UrAvgWarGamer". If you can support my channel and like plus subscribe, much appreciated LINK for Channel=b https://www.youtube.com/channel/UCQFvOItBARa26bTgzuMIoNQ
  9. heute habe ich eine Frage und eine Bitte an Dich und auch die anderen die das lesen. Ich spiel zu Hause mit einem festinstallierten Mac, das funktioniert super. Leider bin ich wochenlang beruflich unterwegs, und für das MacBook der Firma hab ich keine Administratorenrechte. Da wo ich arbeite gibt es dann wieder gute Rechner ( Macs) . Nun die Frage . ich würde sogerne auch bei den Diensreisen abennds etwas spielen, gibt es eine Möglichkeit, das Spiel auf Festplatte oder Stick zu installieren ( USB 3.0) und dann auf fremden Rechneren damit zu spielen, wenn ich es von Festplatte starte... ich hab lange im Netz gesucht, aber die Antworten waren entweder 3 Jahre alt oder unvollständig, wenn jemand von Euch damit Erfahrung hat, würde ich mich über Tipps sehr freuen. Ich hab mehrfach in Foren gelesen, das es bei Leuten gut funktioniert, wenn die Verbindung schnell genug ist, aber ich hab keine Anleitung gefunden, wie man das macht und mein Rechner installiert es immer so wie üblich Danke und Grüße Lila
  10. Hello, i already opened a ticket with the support, but i would like to understand and share with you your direct experience about the referral system that we can find here ----> http://playtogether.worldofwarships.eu/ well... scrolling the page you read that you and your friend can have advantages from that.. I have tried to give the invitation to my friend, but he didn't receive nothing. Or the invitation link doesn't work correctly, or something else didn't work well. any ideas?
  11. Capt_Widowmaker

    Swift support and action.

    I had an ingame issue that demanded a fast report to support via a ticket. The response and action taken is the fastest I have experienced in any game. Unfortunately regarding the survey (as per request) I couldn't find it - nor was it offered. So I use the forum to thank the staff for a swift support, response and solution. Kind regards and 'safe sinking' Capt_Widowmaker
  12. Players who reach Rank 1 for the third or fifth time will have their coupon for the "Ships" category updated two weeks after the season's end, just in case they have already redeemed it. This is done in order to allow players to obtain Flint or Black in a comfortable manner by spending their coupon. If the coupon has not been redeemed, an additional coupon will not be added to the player's account.
  13. i keep getting disconnected from the server when trying to log into my account trough the game client. they give the reason ''technical issue'' and i cant find anything on the player support. can anyone tell me what happened or what i should do? yours truly, Dodo
  14. BlackHole_Nixon

    Prime

    i have twitch prime but it doesnt seem to be connecting to my account https://gyazo.com/b73f242530e1e19c290cb2eb063814d1 when ever i try to go to the prime port it says prime members only https://gyazo.com/b67231da3f859af2396c14291e6c9a78
  15. So yesterday at work, my clanmate messaged to say Abruzzi was in the shop so hurriedly, on my phone, I decided to make some purchases. I also saw a Sims bundle, and in a moment of utter stupidity, bought that too. I already owned Sims. When I got home I decided - for the first ever time - to try to refund the bundle and buy Abruzzi. The refund came through this morning, but they took my Sims, the one I already had, along with the bundle stuff. So as far as I can see I have paid for the ship twice now, have been refunded once and have no ship. I've logged a ticket but wondered if anyone else had done something like this and what the outcome was?
  16. Guten Morgen, ich habe noch ein paar offene Tickets. Davon sind mind. 2 älter als 3 Tage. WIE kann es sein, dass der deutschsprachige-Support so lange brauch um überhaut zu antworten. Normalerweise erhält man innerhalb von 24-48 Stunden eine Antwort. Und die Aussage, wir erhalten im Moment sehr viele Anfrage, glaube ich irgendwie nicht mehr. Naja, wenn dass der Definition Kundenservice, Schnelligkeit und Kundenfreundlichkeit entspricht, weiß ich nicht, was so täglich da im Büro geraucht wird.
  17. A few days ago, There was a "The Hear of the Fight" in "Challenges" with completion criteria as below (now the completion criteria is changed to collecting 150 ribbons) ; I played a scenario battle with below results; and as you guys can see above screenshot the challenge completion counter remain [0/3] So, I submitted a ticket to "SUPPORT", and I got an answer as below. This is how I feel;
  18. wilkatis_LV

    Incompetence of Support Team

    Nothing new, right? Just look at this... Like 2 or so days ago I posted about the game crashing for my whole team, meanwhile enemies had an absolute field day Obviously, posted a support ticket about this... 1st answer - we can't go through the whole game (guess they don't know how speeding up works?) 2nd answer - we'll forward it (ok, makes sense) 3rd answer - check if it crashes again, if it does check why the problem is on your end *Edited Absolute incompetence
  19. C13H16N2O2

    Support is not effective

    Several times when i opened a ticket the fallowing-like happened (example with the last): Ticket: I can not reach the clan tabs since 0.6.10, even in the PT version of it was unavaible. 1st answer: make a new preferences, run the game as admin, while your firawalland antivir turned off Reply of mine: I did that, not working 2nd asnwer: Looks like your firawall/antivir blocking the game's XY file, grant acces through firewall, because the reach is blocked to the clans tab and inventory. Reply: Firewall was checked previously, other clan members can't acces to the page too, inventory works fine. 3rd answer: Wait to the next micropatch, know issue. Why most of the time i need to spend time request like the 2nd answer? Mostly getting 1 or 2 like that, wich means it asks me something wich is done, and mentioned in the previous conservation.
  20. Hi Guys does anyone know if WG Support have some form of 'response' time? (Not found anything and wondered if some one knows) thanks in advance
  21. ozgur7freeman

    Turkish Premium Ship Project

    Captains As one of the larger groups in World of Warships, the Turkish community would like your support in getting a ship from the Turkish Navy added to the game. The ship chosen by the community is the destroyer TCG Gayret, formerly HMS Oribi of the Royal Navy. In her wartime career this ship had a large variety of tasks, from spy hunting in the English channel and supporting Commando raids to convoy escorts in the Mediterranean and Atlantic - where she even rammed a German submarine! Now we need your support to complete this project. With your votes we hope to launch this historic vessel into World of Warships, so spread the word to your fellow Captains. More information and support link: https://www.change.org/p/wargaming-world-of-warships-türk-gemisi-projesi
  22. Zaat_2014

    Cruiser discussion

    I'm going to hold off on my ranting and try to be calm about this. I think with the current BB meta, we are seeing one sort of ship pushed out of use except at competitive and low tier play: cruisers. My frequent thoughts are when playing them- how is this supposed to carry when it is a support ship and smoke and the prevalence of BBs make pushing impossible? How can it be expected of one cruiser (and in t8- t10 I see a lot of just BBs and DDs) to take on all the numerous battleships, which if he makes one mistake, can one shot it? How can something like the Mogami win when she has to show broadside to at least two enemy BBs, which if they are t7 or higher, can one shot her? With the rarity of CVs, being AA specced is now even more useless, thus making cruisers that bit more irrelevant. I think it might be even worse in Japanese cruisers until you get to the Zao because you are very reliant on your stealth and fire raising chances to do any good in terms of overall damage and kills. Admittedly, I do understand that a radar cruiser or something like the Minotaur is still a very powerful asset to have, but I just feel from what I have played and what I have seen, cruisers are starting to become a deadweight for the team. I'm sure if MM allowed it, we'd have 7 BBs and 5DDs facing up against one another they are that rare. So are cruisers, besides competitive and specialised ones, becoming a redundant ship?
  23. So, I have 250 matches, Win rate of just under 50% and a k/d of only 0.7 My best ships are tier 5 Bouge cv and nicholas dd. While I can do pretty well in carriers, my average survivability is only 22% in dds! My average damage is a measly 17k, and my average xp is 500! I'm not that bad a player (debatable) but how can I get more damage, better k/d and that sort of stuff. How can I improve my overall gameplan? Link to _ASW_ Warships.Today https://eu.warships.today/player/538635276/_ASW_ Link to _ASW_ World of warships player profile https://worldofwarships.eu/en/community/accounts/538635276-_ASW_/!/pvp/overview/ Thanks!
  24. Dirty_Filthy_Scrublord

    Do BB`s CL`s and DD`s need each other?

    When the game first came out, there was a premise that each ship class was to an extent reliant on the other class`s to perform well. For example...a BB alone will be vulnerable to a DD`s torps or a CV attack, so it is better to have a BB supported by a cruiser...the cruiser can provide AA cover and can aid in spotting torps and if a sneaky DD strays too close has the rapid and more accurate guns to better deal with a DD. Your friendly DD`s are great at forging ahead to spot enemies or capping, and launching surprise torp attacks, but they are vulnerable if attacked because of low HP and no armour....but here comes the cruiser to offer close fire support and the DD is not so vulnerable. And the eye in the sky CV, he can support everyone.....fighters to spot pesky DD`s sneaking up on a BB...torp drops not only to damage ships but to turn them into an even more vulnerable position of showing broadsides to your BB and cruiser team mates. It is both more complex and more simple than I could ever explain it, but each class of ship had a niche, had role to fill, had a job. Now, after a year those roles or jobs has blurred or even become surplus to requirements...how you ask. Well lets look at the toys and consumables that BB`s get now....Hydro...Radar....at higher tiers better AA than most cruisers can offer. So where does that leave the cruiser in this? out of a job is where it is, what can a cruiser offer that BB`s cannot? defensive fire? wont be too long until they give that toy to BB`s. Why is it that a top CV player avoids BB`s in favour of DD`s? even if that BB is isolated? because BB attacks have a cost in planes lost, and a DD attack generally doesn't. What I`m trying to get across is that each class of ship had its own identity, a clearly defined job within its fleet...and now that identity is being lost. Do I have the answer to this, one that everyone would look at and say "hell, that would work" probably not. Giving any ship class more and more toys/consumables will only make the problem worse, the classes are out of sync with each other...just look at the MM in a random match and you may see 6-7 BB`s 2 cruisers and 3-4 DD`s...that is out of balance...of course you`ll have a new line of ship come in and throw those numbers out of line again...but BB`s are so much less reliant on help or support from other classes that more people sail them. I`m not suggesting WG bring out the nerf bat and start swinging it wildly at the BB`s, but that they should look at why there are BB`s/cruisers/DD`s and CV`s in the game...diversity, choice, roles....reign back on the toys/consumables, bring back the synergy between the classes...the need for supporting each other...the team play. If WG continue to give more and more toys to any one class of ship, not just BB`s(sorry BB drivers, easiest ships to make my point) then it may come to pass that they may as well drop all ship classes and just have one that can do everything, and welcome in a time of tediousness. Having the choice of what class of ship you sail, what role you want to fill is a fundamental part of the fun in this game...and its slipping away. Lets hope WG actually do take a long hard look at the direction they are taking, the cynic in me doubts it...but still...you never know
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