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  1. This is long post, but I think it’s worth the read. If you want to just check it fast, look only at bolded text First few words of me. What I’m not happy with is how WG have changed to aggressive and hostile marketing as their primary goal. Every event and action seems to be aimed at milking players instead of upkeeping a good game and considering the players their customers. This is combination of several factors: First, but perhaps least, massively overpriced things. RNG. RNG and then some more RNG. Recently almost everything has been RNG based. First of all, this is bad in general. Having different reward for the same work is just plainly bad. Unpredictability of what is needed to be done. When rewards are tied to RNG there is no way of planning how much time and effort you need to contribute for a given reward/event. Whole system have changed to gambling. Unclear and unnecessary complicated mechanism that are made to confuse and obfuscate customers to spend money. WG has been also forcing early spending on players. Being able to compensate with money afterwards to fulfill missions is one of least toxic things here. It allows players to pay some (often too much) to not waste their effort when they for some reason they can’t finish the directive/mission. Practically impossible to do missions belong also to this category of misleading. Time gating everything is bad. It changes lot of otherwise good and nice events to grind fest that no longer are fun. Double points for overlapping events that can’t be done same time. Media talk and explanations that degrade players and which show either WG is out of touch with many players or they don’t care. Or care only enough to come up with sorry excuses. We could also add commander reset mess milk up here. Combination of these is very toxic aggressive marketing scheme. Not good kind of marketing where customer feels appreciated and is happy to give away money, but bad kind of marketing where customer no longer feels like customer, but milking cow that is milked to it’s death. System is made to take advantage on peoples gambling habit, force to early uncertain expenditure to milk with sunken cost and confuse the real price tag. System where every ”free gift” comes with a hook. I might not have been ”whale” level customer, but I have given my fair share of money to WG. At least I was a happy porpoise. I was clad to give when I felt I was treated as a customer and WG was doing their best to make a good game. For few years they were doing well. Recently I have not felt like an appreciated customer. I have felt that marketing has taken the front seat. It feels like direction of the game, decisions, events and even balance choices are dictated by marketing department, not by game designers. I’m pretty sure somewhere there is a excel sheet saying current system is bringing in more money than older system, but I’m not sure it has column for player happiness. I will continue to play, because I like this game, but my expenditure have gone down fast. WG, you have good game here, try to keep it that way. Do not drive your customers away with aggressive hostile toxic marketing (and badly balanced ”improvements”, I’m looking at you subs). Give me a reason to give you money, and I will happily do it, but first you need to refind early company that loved their game and loved their customers, not the marketing excel sheet. If you treat your customers as a milking cows we are going to fight hoof and horn to protect our udders. Keep us happy and let us feel appreciated and we will give you money freely. ps. I would appreciate if some someone from WG could forward this feedback to higher ups. Better yet also comment here on your point of view of above things. @MrConway @Crysantos
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