This message isnt even a first step.
You have zero credibility.
Yes you fucked up, and YOU STILL ARE.
saying you apologize is not good enough to be a first step, actually DOING something about the issue could be a first step.(if it isnt a further show of remorseless GREED)
To the persons deciding to make a holiday event into a cash grab:
You lost the company at least one (me) costumer.
And since no one at wargaming stopped that Fuckwit, WARGAMING GO AND FU(K RIGHT OFF!