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Beta Tester
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About Redneck_Jedi

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    Able Seaman
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  1. Redneck_Jedi

    PSA: EU server issues compensation - 12/12/2019

    Got it sorted in the end
  2. Redneck_Jedi

    PSA: EU server issues compensation - 12/12/2019

    Like others though I played what I could on the 12th, the compensation page told me no compensation available So as Crysantos advised above I contacted support and opened a ticket for them to fix it "Your ticket ID: 121176003 has been received" I'm trying to claim the compensation for "Claim Your Compensation Now! [EU Weekday Server Issue]" As others have posted to the forum, have tried many times to claim the compensation but only get the response "Claim Your Bonus Claim your free bonus content on this page. Captain, there are no available bonuses at the moment. Keep an eye out for upcoming events, which will be announced on the Portal!" Crysantos posted "please contact our customer support and as I've said above, we'll help you out then." Please help, playing as Redneck_Jedi It was then closed with the utterly ridiculous reply, "CLOSED Greetings Commander, Thank you for contacting Wargaming Support. We are sorry to hear you are having problems enjoying our game. Mods are the most common cause of these issues and they need to be removed, please follow the steps below: Go to the game folder World_of_Tanks\res_mods\ Remove all the content of the folder leaving the folder itself empty. If this does not help, you might have to reinstall the game completely. If the difficulties persist after reinstalling, please send us a WGCheck report via this link. Thank you for your understanding. Best regards, Jack Sparodz" Now this really helpful agent didn't bother to read my ticket, nor look at or research the issue before closing my ticket by a cut and paste of an irrelevent answer from a completely different game Does he cut and paste this rubbish all day long to everyone regardless of the ticket he's closing? It seems to be the equivalent of telling every ticket to turn the pc off and then turn it back on again. Just how many tickets can an agent close in a day by doing that? Do they get paid by the ticket? Does their training involve suggesting they read the ticket before ignoring it? Crysantos, can you be any help at all please?