MrConway

Commanders! The automated Collector’s club insignia distribution system is being launched today. It will automatically check the number of Ships in your Ports after each Battle and is planned to stay. Because of some technical limitations all insignia will be awarded step by step, so after the first Battle following the system’s launch you should receive the first message if you have 50+ Ships currently in your Port. This will grant you the Patch with a special background and special Collector’s Ensign. After one more Battle you should get the first Collector’s Emblem (if you have 100+ Ships), and after one more Battle – next Emblem (for having 150 + Ships). With a fleet large enough, you should get more Emblems (200+ and 250+ Ships). Please note that occasionally it takes more than one Battle for system to trigger due to high server load but everyone will have every insignia they earned. While there is no longer any requirement to play each of the ships in your port to make them count for your collection, we recommend you do this anyway to participate in our very collector-friendly Snowflake event throughout update 0.7.12! Have a great rest of your year and happy holidays!

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Can't tell you unfortunately, thats why I haven't made an announcement.

I'm still in the same room, but I should probably make an announcement

Ich wuerde bitten keine neuen Threads zu dem Thema aufzumachen, besonders wenn ihr da schon ansagt, dass wir sie zumachen sollen. Wir sind hier um miteinander zu Spielen und haben politische Diskussionen in unseren Foren noch nie erlaubt, egal um welches Thema es ging, das World of Warships Forum ist dafuer schlichtweg nicht der richtige Ort. Thread entsprechend geschlossen.

Biite bedenkt, das jegliche Diskussionen um das Thema Politik laut den Forenregeln verboten sind. Dieses Forum ist wirklich nicht der richtige Ort dafuer!

Correct, Delny is a brand-new ship and will need to be unlocked. You will keep Khabarovsk as a special ship though.

As soon as we saw this post we were of course appalled that any of our support agents would address one of our players in such a rude manner, so we launched an immediate investigation. I was surprised when the reply seen in the screenshot above could not be found in any of the many tickets that OP has sent to customer support. So let me clarify a few things: Faking or editing messages from WG staff or our Support Team is unacceptable in any way. You should not be sharing screenshots of your support conversations according to the forum rules - reach out to us in private or use the dedicated support feedback thread: When reaching out to staff with complaints about a support conversation, please provide unredacted screenshots and, most importantly, the ticket ID to make sure we can find the relevant ticket quickly. Our support team is there to help you with questions, account problems and many other topics, but they are not the right avenue to send complaints or suggestions on how we should change aspects of the game. When repeated polite requests to take complaints to the right place (forums for example) are ignored, our support team will stop answering tickets on that topic, anything else would take away time that they could be spending helping other players with genuine issues. With that, this thread is being closed.

Everything should arrive today by the latest if it hasn't yet :)

Wir haben uns selbstverstaendlich informiert bevor wir uns fuer Save the Children entschieden haben, ihr koennt selbst zum Beispiel hier nachsehen, wieviel Geld die Organisation wofuer spendet: https://www.charitynavigator.org/ein/060726487 Es ist natuerlich toll, wenn ihr regional und lokal spendet, da wir eure Spenden waehrend des Streams allerdings verdoppeln, ist dies eine super Gelegenheit mit eurer Spende viel zu erreichen :)

I would love a submarine focused convoy sinking event, but unfortunately not this year. In addition, I still have PTSD from Santa's Convoys, so lets not go there :P

This is one of the reasons we chose to work with Save the Children, if you want to know more, check out their charity ratings page where you will find links to different charity rating and tracking organizations: https://www.savethechildren.org/us/about-us/charity-ratings

It means that if you donate 5$ during the charity stream, we will also donate 5$ to Save the Children in your name :)

If you are looking to join a team to participate in one of the many tournaments being played in Europe, this is the place to post. Rules: Only one post per player is allowed in this thread. Please update your post if you are no longer interested or have found a team. Teams need to contact players via PM, only application posts are allowed here. Failure to follow any of the rules might lead to your post being removed. Please include the following information: Tournaments you are interested in (formats, tiers etc.). Times that you are available to play and frequency you are able to play. Experience in competitive play (if any). Ships available at your chosen tier. Languages spoken. It is also recommended to have your stats on the portal visible to ensure that teams can check out your performance in game.

Yeah, I noticed this as well. Unfortunately I don't currently have a workaround for this. That means you can come anytime after 10:30. Its just to stagger your arrivals out a little to make sure we don't run into unnecessary queues. You'll be able to sign up for a specific tour when you enter the museum. And you can stay for as long as you like :) It will give you a tier VI ships, UK camos and some HMS Belfast goodies (Flag and Patch). There may also be a small Torplushie in the bags... If you want an autograph, bring a pen (shirts are dark blue). :)

We have always had direct communication channels with you guys, just saying. I understand that I am of course not a regular player, but do assert that I have a very good idea of what many of you are feeling and thinking, I have after all been talking to "you" for the past 6 years We have a lot of input, our struggle is how to deal with that input, translate it into action and give input back.

We have listed several things that we want to do to improve our relationship with the larger playerbase, as well as stating that we are working on similar plans for the contributor program. If you have specific ideas of what else we could do, let us know. Which we are doing. And I would like to point out that we acknowledged these issues and in the older cases have learned from the accordingly. Dockyard events following Puerto Rico were re-designed and are now significantly easier to complete, while letting each person weigh whether and how much they want to play and pay. You can see how we have changed our approach with submarines, taking a far slower and more careful approach to their introduction. A point that often gets brought up. We did not say "There won't be submarines" because we wanted to promise you never to add them, but because at the time we did not have any plans to introduce them and hadn't thought of a way to do it if we would want to. All points that we are working on. We do have an unfortunate tendency to find new ways to make mistakes, but we always do our best to learn from them. We're working on it. The content available for community tokens will be changing over time as we rotate things in and out, but we'll always try to have cool things available there. And if nothing catches your fancy, you can keep the tokens until we add something that you do like.

RIP my last hour ;)

We are looking into what is possible for us to do in this regard. Once we have details what it could look like, we will let you know!

Please REPORT posts like that. We cannot actively look through all threads and check all posts unfortunately, but if you report them we will definitely check and take action for rule violations. Like I said, we need to find a compromise, which is what we are working on at the moment. "Was it worth it, could we have done it differently? " - Thats a hard one for me to answer to be perfectly honest.

We have already confirmed and I am happy to re-iterate here that the odds for each of the random bundles appearing is exactly equal. I doubt publicly available data will be able to confirm this considering the bias in who is reporting their results, but we have set it up this way and confirmed that it is the case. Puerto Rico was clearly a mistake considering the amount of gametime to get her, and I get your wider point. We do time-gate many events and items to incentivize people being and remaining active, absolutely. I can understand that this is frustrating if you are not a super active and consistent player, but conversely I hope you can understand that we do want to encourage and reward regular activity. Its always been the case that those who play the most, get the most. We're not intentionally ignoring questions, please feel free to re-ask and tag us in them if we missed them. In megathreads like these many questions naturally get missed and we often focus on the ones that get asked the most. This is one of the points we really need to improve in, because considering the time and effort we as a team put into collecting and processing your feedback, we really should have something to show you for it in the end. Making changes that directly influence revenue in a negative way are of course very problematic, but I hope we can find some good compromises going forward. Yes we do have contact with the larger playerbase, many of whom never come to the forums, watch streams or really do much else than play the game. But we acknowledge that we need to pay more attention to the people more actively choosing to engage with us. I think we can be honest here and indeed say that we do not want to make any changes that hurt revenue directly, as a business that is not a decision we can realistically make. We do however think that we can find a good middle ground and that if we make some of the changes to our approach that we outlined in the statement, we will be able to make changes for the better of the game and community without having to worry to much about any potential impact on revenue.

Thanks for the offer! Unfortunately we are not a small agile company, a step like this is going to take time even considering the fact that we have started working on it. We don't even know what unforeseen blockers or problems we are going to run into in this process and the last thing we want to do after all of this, is make promises we cannot keep. We'll keep you updated on the timeline when we have a better idea of everything that is involved. We agree, but it will take some time for us to make changes to the contributor program and to be frank: This is something best done with our contributors and not here. I'm sure that they will keep you abreast of things from their side as time goes on. This evaluation of things we've done wrong is happening and you saw the start of it with our message.

WoWs Legends ≠ WoWs PC For WoWs Legends we have easily understandable drop-rates because the system there was built with that in mind. Ours wasn't, so its not as easy a switch to make. All our servers have the same drop mechanics (discounting China where there is a different client version). Please reference my earlier post for more details. Can we categorically promise that we will not have a translation mistake cropping up somewhere in future? Of course not, but we are doing all we can to mitigate that risk even further. What we are saying is that if we do have erroneous descriptions or similar problems with something we are selling, we will offer a refund to all affected players regardless of our usual refund policies.

This is in fact not illegal and in regions where random containers are not allowed (i.e. Belgium) we already do not offer them for sale. It took us some time to discuss and agree internally on what to do to improve the situation, which things to commit to and what we feel comfortable addressing at this time. Any earlier and we would not have been able to give you the detail that we wanted. And yes, we will change these things - lets please not get too hung up on the semantics :) In the current scenario, we sell a container and say it has a chance to give you items X, Y and Z without specifying in which frequency. We can guarantee that all of these items are indeed dropped from the container and that's pretty much the end of the discussion because we never address the chances. And despite our mistake with 2020 Santa containers, we also always communicate the pre-conditions for getting items or re-rolls. If we instead tell you there is a 5% chance for X, 20% chance for Y and 75% chance for Z, this is a public and binding commitment that this indeed exactly how this drops. We want to be able to make this statement, but this needs to be checked and looked at by our legal teams to make sure that the way state this is fine to do in each of the countries we operate in. In addition, we then also need to go back over our drops mechanics and make sure that they will deliver exactly as promised on our drop rates. In an ideal scenario for a container, the above scenario is the end of it, but if you take into account something like our re-roll mechanic for i.e. supercontainers and how a ship can be re-rolled into another one, the math involved in presenting this in a coherent way is already giving me a headache. This is simply going to take some time to do, as a company we cannot take the risk of making mistakes here. But we have committed to do it and we will. Please see my explanation above. We already made big mistakes in the past regarding drops mechanics (Santa 2020) and do not want to do this again.

Yes, we will be making some balance changes along the way, the large amount of battles being played are providing us with great data that we can use to tweak performances. You can expect information on the devblog... checks watch ... very soon™. Please note that this change to PEGI ratings relates to the simulation of real world gambling games/activities, not the presence of something like random containers - at least according to the article linked in the tweet that is linked in the thread. That's not to say we don't take this situation and concern seriously. I myself have kids (pre-gaming ages) that I will need to guide through their online presence in due time, so I can relate to your concern. Yes, our target demographic really is this old. We have never marketed - and have no interest in marketing - to children. The request of a change to PEGI-12 has several reasons and we are of course aware that 12 year-olds are still children. As we mentioned in our public statement, we are looking at what we can do from our side to protect any minors that may be playing our game. I am not qualified to speak as to the psychological aspect of your question, but as we know this is a shared concern within our community we want to address this. Having a higher age rating than 12 may impact on what kind of portals and websites we can advertise, it would mean not being able to show the game publicly at venues such as gamescom and may have other impacts that I am not aware of right now. In general I think you'll agree that WoWs is not a game deserving of a higher age rating based on the gameplay experience, which is why we are looking into other options as mentioned above to protect minors. Its not that the places we advertise in target children, but if they are a mainstream website (for example) they will also usually not exclude them from reading it. This is not information that we are willing to share, sorry. We don't plan to remove payment options, they are there to provide the flexibility to use whichever method you choose. Who uses which kind of payment option is dictated more by their preference and region than their age. But I hope that this will anyway be unnecessary once we have looked into the other option mentioned above.