MrConway

Unfortunately we did receive a significant number of tickets, which is affecting our ability to respond quickly. In addition it takes quite a bit of manual work to implement the refunds, so you may have to wait longer. We will however get to your ticket and process the refunds as promised.d For gifted containers we will need a request to refund from both the sender and the recipient, then we can process those as well.

Please PM me the nickname or the ticket ID regarding your clanmate and I'll look into it. And I'm sure we'll also be able to help with your request.

The fact that a ticket was not answered well is not an excuse to break forum rules. I have however reviewed the ticket in question and made sure that the agent will be better at answering these kinds of complaints in future. We have taken appropriate action against the individual that you reported.

We actually announced this on November 10th, sorry you missed it.

Its a known isse, but we should be able to fix it next week with the update! Thanks for the ping!

Instead of making a toxic thread on the forums and complaining about how we never do anything, OP should have made some screenshots and sent a ticket with a replay. We absolutely punish players for doing things like that Shokaku. There is always a difference between being bad and intentionally ruining games for other players. Some people are not good at WoWs at all, and that is OK. Actions like the one the Shokaku here pulled of are not. If you have an issue with support not handling a case properly, please feel free to reach out to myself or one of the other community managers. This is not a productive thread and some of the terms used in some of the posts here were despicable, I expect better. Thread closed.

Unfortunately the regular permacamos are not currently available on the black ships, but we'll discuss whether we can add them as an optional purchase there in future :)

Sure, would you like some doubloons with that? ;) Jokes aside: we're sorry this happened, we had an issue with one of the servers that handles this aspect yesterday.

Sure, but nothing has changed since then. You get a 200% bonus and as it says, you receive triple what you bought. I.e. buy 10K, get 30K And as the coupon states, the bonus amount that you receive cannot exceed 50K, so the maximum purchase this works for is 25K doubloons. Du hast Recht! :)

Yes absolutely, all of our streams can be viewed as videos both on YouTube and our Twitch channel :) Good questions, I', sure we can discuss them!

The mission should have been available right away, but it sometimes takes a little while to invoice it to all accounts. Please check if you have it now, otherwise we'll check whether something went wrong. It should look like this: Our apologies for the delay.

Thanks, I will absolutely pass it on!

What a necro! ;) Most likely yes!