"I'm really sorry for the inconvenience and I thank you for understanding our limitations.
The only thing we can suggest is to be extra careful when it comes to retraining crew members as we understand that they can be very valuable."
I don't know how they can tell that. Of course, they can give another commander, or compensate in presents for example. I can't understand this in a non Beta Game.
Only can say if they don't repair this. We should quit Wargaming. I'm already doing.
It's very sad.