I think, this is my first post ever in these forums. As a casual player and a "normal" guy I am just disgusted of your "miscommunications" and your understanding of "incidents".
Agreements you make don't count, apologies are not worth the time it takes to read them and the ever more agressive implementation of gambling mechanics worries me as a father. Personally I don't care what happens to my account, but I worry about my kids and their friends who play WOWS as well. I am already in contact with the regarding authorities. It will take some time, but every single "miscommunication" or "translation error" from your side will get me closer to my goal - make WOWS safe(r) for my and other children...